Vincero Collective Reviews 

1,289
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stunning design of the products, highlighting their visual appeal and craftsmanship. Many people also commend the exceptional customer service, noting prompt responses and efficient support that quickly resolves issues. Reviewers appreciate the company's care, making interactions pleasant and fostering loyalty. However, some customers noted issues with order fulfillment, such as items marked delivered but not received, or incomplete deliveries with long waiting times. A few others found product quality disappointing, citing items that felt cheap or developed defects. Additionally, some reviewers experienced slow customer service responses and unhelpful support for their concerns.

What people talk about most

Product

Consumers find product to be positive, with many reviewers expressing satisfaction with the quality and... See more

Quality

Reviewers mention positive feedback about quality, with many customers appreciating the beautiful design and... See more

Customer service

People report positive experiences with customer service, highlighting helpful, courteous, and efficient... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the order process easy, with diverse... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting swift and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more

Company replied

Rated 5 out of 5 stars

I had to review my watch strap after years of wear. When I reached out to Vincero, they were prompt with their responses and maintained communication in a span of few weeks. Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more

Company replied

Rated 5 out of 5 stars

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more

Company replied


Company details

  1. Watch Store

Written by the company

We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(1,289)

75 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My new watch, I couldn't have asked for more!

I bought my new watch form them the beginning of august this year and I couldn't have been happier about it. The watch looks beautiful and is really nice to wear. Furthermore the ddelivery went fast and flawless which I can't say about everything I've bought online.
All and all, one of the best purchases I've made online

27 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for the very kind words, Theodor! Cheers!

Rated 5 out of 5 stars

Stunning watch (Eros Rose Taupe)

I love this watch. It's elegant, understated and very comfortable to wear. It's also easy to read at a glance. I love the subtle colour combination of rose and taupe - it goes with everything!

26 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for taking the time to let us know your feedback, Aline! Cheers!

Rated 5 out of 5 stars

Compliments on my watch

Compliments on my watch
I regularly receive compliments on looks of my Vincero watches! However, the last compliment came from a jeweler. He changed the battery in my watch and when I went to pick it up he asked me where I got and that he was interested in getting one. He stated that he sees a lot of watches that look great on the outside but are cheap on the inside. He was highly impressed by the quality of the mechanics inside my Vincero watch. This from a jeweler with 7 lines the he could choose from, many of which were 10 times the price

8 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love to hear this, Anthony! We appreciate your generous feedback and the very kind comment from your jeweler!

Rated 5 out of 5 stars

CLASSY - Rose Taupe watch

The Eros Limited Release - Rose + Taupe women's watch is exceptional. It is so comfortable that I forget to take it off before I sleep. I have received many compliments on the watch. Will definitely purchase other items from this company.

2 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thank you so much for the feedback! We hope you continue to love the Eros!

Rated 5 out of 5 stars

I love my new watch!

I love my new watch!! It goes with everything!! Very affordable and great quality work!! So many compliments!!

3 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love to hear this, Susan! Thanks for taking the time to let us know!

Rated 5 out of 5 stars

Best value for money out there! Premium and affordable

Vincero was my first ever watch and I was very impressed with the quality and the amount of compliments I’ve got. I ended up buying 4 different watches and I have not been disappointed.

The delivery time is always expedited and I’m very happy to be a customer so far and I wouldn’t consider buying from a different brand any time soon.

I would totally recommend Vincero watches to everyone who would like to have a premium and affordable watch for themselves.

31 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, FOUR different watches is awesome! We are thrilled to have you as a customer too. Thanks for the very kind feedback.

Rated 5 out of 5 stars

Very pleased with the quality of …

Very pleased with the quality of automatic watch and service provided by Vincero.Delivery on time and leather strap as i required.

12 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for sharing, Liviu!

Rated 5 out of 5 stars

Fantastic bracelets

Fantastic bracelets, I bought 3. I orders the wrong size and they took care of it right away. Looking forward to wearing them for a very long time. Super durable and unique style.

5 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, Steven! Thanks so much!

Rated 4 out of 5 stars

I was supposed to have free shipping

I was supposed to have free shipping. Upon delivery noone asked anything for the shipping. Then a letter came asking me to pay 35€ for the shipping. I payed but I also told vincero about this situation. It took a long time but I got my money back. Goes to show they can admit when they're wrong and make things right.

26 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Erik, we are sure this was an error in shipping and are currently reaching out to you to remedy this. So sorry you were charged unfairly and will look to make this right as soon as possible.

Rated 5 out of 5 stars

Love my watch from Vincero❤️

Love my watch from Vincero. It is beautiful and compliments any outfit! It is easy to see-which is a big plus! I’m going to get a gold watch with the white face!

24 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love you, Vivki! Thanks for sharing your feedback!

Rated 5 out of 5 stars

Pave Cross Gold Necklace

I absolutely love my new Pave Gold Cross Necklace. It’s very dainty and light, a perfect amount of sparkle! Just the right size. I also received my purchase quickly. Thank you!

22 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Super happy to hear, Kimberley!

Rated 5 out of 5 stars

Fantastic company, great products!

First of all, the watch I bought from here is great, I love it. Very smart and fits great.

What made the experience that much better though was the outstanding customer service. I ordered a few months ago and despite being told by a certain delivery company that my watch was delivered the first time, it wasn’t as they had not even attempted delivery despite emails saying they had. Vincero kindly sent out a replacement after several back and forward emails with the delivery company. The replacement was unfortunately never picked up by the courier and again after I explained to Vincero I hadn’t received the watch, they were very understanding and sent out a second replacement. I received this today and as I mentioned, I am extremely happy with it. Thank you Vincero , would highly recommend to anyone looking for a new watch or accessory from a vet trustworthy independent company.

19 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks so much, Mark! We are sorry you had an issue with your order getting delivered but thrilled we had the opportunity to help you remedy it.

Rated 5 out of 5 stars

Customer service..A+++…

What made this company much different is their customer service. The speed of the communication is very fast. With a combination of this and great product(s) it is worthwhile to patronize this company. Prior to purchasing my third watch and pretty soon a 4th I read reviews and watch videos on Toutube “bashing” this company. These watch aficionados are a few minority but the rest of the 600k who bought items from Vincero are the common man who wants a beautiful watch at a great price. Kudos to this company.

17 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks so much for trusting us, Del. Cheers!

Rated 5 out of 5 stars

Awesome Quality & Price!

Great Looking Watch! Best price on market for quality and Sapphire crystal face! This is my 3rd Vincero watch! I wear one almost every day! Sophisticated and casual at the same time. Can wear to work & fun!

9 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, three watches! Thanks for being part of the family!

Rated 5 out of 5 stars

Fantastic....

Fantastic....
The shipping took a little longer than they said...But the wait was worth it. It looks just like the photos. The weight of the watch is perfect for me. The look is fantastic. I like the matte black color way on the face paired with the black and white numbers. The strap is a bit generic, if I had to have any complaint but with that said it's comfortable and I wouldn't replace it.

15 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers, James!

Rated 5 out of 5 stars

Beautiful watches

Beautiful watches I own three of them they are very stylish and well made I also like they put a small piece of Italian marble in the back Vincero is my favorite watch.

11 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Sal! thanks for taking the time to leave this review. We appreciate it!

Rated 5 out of 5 stars

Beautiful gold onyx cross

The gold onyx cross is absolutely beautiful. It is well made and attracts attention. Every time I wear it I receive many compliments. Vincero has reasonably priced professionally designed and well made jewelry.

8 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thrilled to hear this, Robert! Cheers!

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