Vincero Collective Reviews 

1,293
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stunning design of the products, often receiving compliments and finding them to be meaningful pieces. Many people highlight the exceptional customer service, noting prompt, helpful, and friendly responses that efficiently resolve issues and often go above and beyond. However, some customers also noted issues with order fulfillment, like items not arriving or missing tracking. A few people felt products looked cheap or had defects. Additionally, some reviewers were not happy with customer service, reporting slow responses or difficulties with returns and incorrect items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful design, high quality, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful design, durability, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their helpfulness, quick... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the easy ordering... See more

Response time

People report positive experiences with response times, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more

Company replied

Rated 5 out of 5 stars

I had to review my watch strap after years of wear. When I reached out to Vincero, they were prompt with their responses and maintained communication in a span of few weeks. Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more

Company replied

Rated 5 out of 5 stars

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more

Company replied


Company details

  1. Watch Store

Written by the company

We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,293)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Vincero Kairos Amulet

I have never been a wearer of a lot of jewelry, especially anything around my neck. This piece struck a chord with me. Its elegance is in its simplicity. It is definitely not "flashy," but also makes a statement. I am over the moon and chuffed with the aesthetic, the feedback, and the compliments I have received. This was a win!

1 January 2025
Unprompted review
Rated 5 out of 5 stars

Eclectic & Sophisticated Accessories

Vincero features an eclectic and highly refined collection of well-chosen accessories that will make any wearer look elegant and sophisticated without ever looking flashy. I bought the Cooper sunglasses and have received multiple compliments on their design, style, and fit. I highly recommend this company for their fairness in price on all articles as well as their superior customer service. You will not regret doing business with Vincero!

17 December 2024
Unprompted review
Rated 5 out of 5 stars

Great customer service

. I appreciate your service, you are very kind. I hope they recognize you because of your work. This is a present I brought my fiancé for our anniversary last year. Now we’re getting married and he wants to wear it and have it fixed. It means a lot to us because he always wanted a Vincero watch since we was a teen.

10 December 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, such kind words Nakia. And Congratulations on your wedding coming up! We are thrilled to be part of it. Cheers!

Rated 5 out of 5 stars

Quality watches at affordable prices

I have more than 12 of the Vincero watches. I Love them. I actually have 2 more on the way which will bring me to 14,and getting ready to purchase another watch from them.
The watches are unquie and Amazing in Features,and are as elegant as any high dollar watch. I have over 1700 watches and I recently this year discovered Vincero and I can't get enough of there watches. The watches I have from Vincero Collective are my Favorite to wear all the time. They start conversation and are recieve compliments often and they are simply Beautiful

I also Love the Customer Service Support i receive not just 1 time but all the time. They are Knowledgeable about there product and help with the needs to put the correct band for my liking.

I would recommend Vincero Collective Watches to everyone. The Quality and Prestiogous of the look of the high high end watches at a price thats affordable and the Quality is above all.

11 December 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Your feedback is incredibly kind, Antonio. Thank you so much for your kind words about our products and our customer service team. Hope we continue to impress you every step of the way!

Rated 5 out of 5 stars

Very happy

I’ve already bought 3 or 4 watches on this website, every time I appreciate the quality of the products and the attention of the costumer service. These guys are amazing and I’m happy to support them, looking forward to purchase more things. I suggest this shop to everybody love classy or modern watches but also sunglasses, chains and bracelets for him and her.

8 December 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Matteo, this is so kind! Thank you so much for the kind words and we really appreciate your dedication to support us. We hope to continue making you a proud customer.

Rated 5 out of 5 stars

I recently purchased the Icon Stealth…

I recently purchased the Icon Stealth Automatic Watch from Vincero, and I couldn’t be happier with my experience! The design is absolutely stunning—sleek, modern, and incredibly versatile. The attention to detail is impeccable, and the watch feels both luxurious and durable. It’s a true statement piece that draws compliments everywhere I go.

Beyond the aesthetics, Vincero’s customer service is second to none. They were prompt, professional, and went above and beyond to ensure I was completely satisfied with my purchase. It’s rare to find a company that genuinely cares about their customers like Vincero does.

If you’re looking for a high-quality timepiece that combines style, craftsmanship, and outstanding service, look no further. Vincero has earned a lifelong customer in me!

9 December 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Matan, thanks so much for your kind words! We love that we are able to have you part of the Vincero family and look forward to having you for many moons to come. Enjoy that Stealth!

Rated 5 out of 5 stars

VINCERO WATCHES AND REPLACEMENT BANDS

VINCERO WATCHES AND REPLACEMENT BANDS
I am a huge fan of the Vincero watches, I have two so far an automatic and the Chronograph S2, I have ordered a couple of different watch bands for different occasions and find that the change is very easy with the connection mechanism and the quality of the bands is fantastic. Highly recommended

22 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for the great feedback, Michael! Cheers!

Rated 5 out of 5 stars

Chrono S2 Rose Gold.

Arriving superbly packaged, this watch oozes classic charm. A beautiful thing to own!

26 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Love that, James. Cheers!

Rated 5 out of 5 stars

I have been wearing Vincero watches for…

I have been wearing Vincero watches for 4-5 years now. The watches are very high quality for the price. Much better than any citizen or fossil watch. They last and retain their quality. But what really stands out is the customer service. They always respond within minutes like I’ve just purchased a $50k watch. I recently had a small issue with my most recent watch. They responded immediately and remedied the situation. I cannot say enough about this brand and quality. I’m enjoying my 3rd watch and can’t wait to purchase more.

21 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Three watches in and we love that you are part of the family, Cameron. We hope to continue to make your proud!

Rated 5 out of 5 stars

GOLD BOX CHAIN BRACELET

GOLD BOX CHAIN BRACELET
I purchased two of these bracelets to wear them stacked together. I love it! It's exactly what I wanted. Truly happy with my purchase.

20 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thank you so much, JG!

Rated 5 out of 5 stars

Cool and exclusive

Cool, exclusive, great looking watches. I just got my second one, a Chrono S2 with dark olive dial. I had my first one a few years ago, a Kairos with blue dial. Excellent big watches.

20 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Love this, Stefan! Thanks for being with us for so long and hope to see you real soon!

Rated 5 out of 5 stars

My overall experience

The customer service was very responsive and respectful! The watch itself I got the apex and it’s extremely great for the price, Looks amazing, and has a good feel on the wrist. If you’re looking to get a watch that feels amazing all around without spending a fortune- I’d say these are a perfect fit for you!

14 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Love to hear this, Anthony! Thanks so much for taking the time to let us know about your experience with us!

Rated 1 out of 5 stars

Avoid this company terrible customer…

Avoid this company terrible customer service and use excuses in order not to issue refund feel free to contact me for full details

1 November 2024
Vincero Collective logo

Reply from Vincero Collective

Hi there! Our records show a refund was issued to you in the window it usually takes for a refund to occur. We are sorry we couldn't provide it faster but appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I received my first Vincero Watch(the…

I received my first Vincero Watch(the Rogue) as a gift from a previous employer, since then I have purchased 3 other watches, each watch always receives complements on how great they look.

8 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Alfredo, we are thrilled you stuck around and we can continue to bring you great products and service. Cheers!

Rated 1 out of 5 stars

Ordered a necklace from them

Ordered a necklace from them. It was complete trash. The necklace band itself was like a super cheap wax string and the round metal piece on it was pathetic…way small. This product literally prob cost them like $1 to make. I paid $70 for this pos. I tried to return it and they want a ridiculous restocking fee. Avoid this shady company!

21 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Terribly sorry to hear that you had a less than stellar experience with us, Randy. We have reached out to try and make it right with you and hope you will give us a chance.

Rated 5 out of 5 stars

4 going on 5

I have 4 Vincero watches, the latest seeing the Argo automatic. I have had numerous compliments on it already. Just the classic divers watch. Very high quality at this price point. Will definitely be adding more to the collection.

7 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for sharing your feedback, Wes! We really appreciate the the kind words and hope you continue to enjoy the Argo!

Rated 5 out of 5 stars

Excellent customer service

My son has a watch from you & loves it so I purchased another one for him for the holidays. I am looking forward to getting it The customer service I received was excellent.

4 November 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Marci, we are thrilled that your son loves his Vincero gifts! We hope he continues to love them. Cheers!

Rated 1 out of 5 stars

No response to claiming warranty

I’ve bought a few of vincero watches over the years and was reasonably happy with the watches for the price. Earlier this year, the hands on one of my watches came loose so I emailed vincero about their warranty as directed on their website. I’ve sent multiple emails and 5 months later, I still have not received a response. Very disappointing and I will no longer purchase or recommend vincero watches

31 July 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Reece, after searching the last few days for correspondence from you, we were unable to find any attempt at you reaching out or any warranty claim. Unsure how this may have occurred but we reached out to you regarding you warranty claim and look to make this right.

Rated 5 out of 5 stars

Love it!

It is a beautiful item. I had an issue and support was incredible with the help, fast reply, and fast solutions. They really focus on happy customers. Definitely recommend this shop and I will buy again from them.

11 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers!

Rated 5 out of 5 stars

The Quantum Auto

This is my first purchase with Vincero and so far I have been pleased with my purchases. I bought all three of The Quantum Auto series watches and they did not disappoint. I look forward to another purchase for sure.

11 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thank you, Wayne! Cheers!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look