Vincero Collective Reviews 

I’m amazed by their customer service. Few days ago I bought a pair of sunglasses from them and it was a little defective. When I told them about it, no questions asked they just sent me a new pair immediately. Their product quality is topnotch. Now I know where to visit when I need something. I wish all the very best to Vincero. Truly delighted.

I recently bought a watch from the Rogue Collection and it was a lovely watch upon arrival and it came set up with everything I needed to make sure it was all up and running.
Would highly recommend.

I am at my second watch that I buy from them and I love them both ! I wear them everyday ! Best quality for the price and I love the design !

My Altitude Cobalt watch is stunning!! Simply beautiful. Very stylish and it has a unique and distinctive quality to it. This is my second Vincero watch and I am super happy with both. Customer service was very helpful and responsive. I am very pleased with my overall experience with Vincero.

Some of the best watches in the game! Vincero never disappoints. These watches are stylish, comfortable, and perfect for everyday use. I get so many compliments on my Vincero. I would highly recommend this brand and any of their models to everyone! I couldn’t be happier with my watch!

The Apex was my go to choice and i can’t stop looking at it! Extremely happy with my purchase and with everything the company has done in terms of customer service. Has a scuff on the left bottom side and while it wasn’t a big deal, i had contacted customer service to see how I would be able to clean it and they fixed the issue right away! They took control of the issue and made sure I was absolutely happy and I am!! 100% would not only buy another but also make sure that my buds know where to cop some of the beat.

One Apex
Two chrono S2

This Altitude will be the fourth Vincero in my collection.

Nice watches. Keep up the good work.

Watch was shown as available and "in stock" on their website. Ordered it in mid-January for my son's birthday with an engraving. It never arrived. After numerous calls and emails over weeks, they finally said it wasn't in stock, and they didn't know when they could get it to me, if ever. It is now 2 months later, I'm cancelling my order and leaving this terrible experience behind.

Vincero is a watch company that epitomizes elegance and functionality in its timepieces. Their commitment to quality craftsmanship and timeless design is evident in every watch they produce. When I reached out to their customer service team with questions, I was pleasantly surprised by their helpfulness and efficiency. They addressed all my inquiries with patience and clarity, ensuring I had all the information I needed to make an informed decision. Overall, my experience with Vincero was extremely positive, and I would highly recommend them to anyone in search of a stylish and reliable watch.

Slick, thin, light, amazing looking and super versatile watch (Chronos2).
Had an issue with the 1st one I received, customer service was super fast to respond and rectify my issue and sent me a replacement one immediately. They were very polite and professional. Will most likely buy another one.

I ordered a Vincero watch many years ago, large bronze face and mesh band from Facebook. This past weekend I tried to wear it but it does not work after winding it up. I was heartbroken since I always got compliments on it. So though it was the weekend, I thought I would email to ask if it could be fixed, they hunted down my purchase by address and said it was no longer under warranty. I was heartbroken but they offered one of their current EROs watches at a discount. After I picked out a close match to my original, paid and it is on route to me. This in 6 days with is phenomenal response. Thank you Vincero, please look into my original bronze on bronze, will get that too when available.

The customer support was very straightforward and kind. My watch I had recently bought had a problem with it and within 2 or 3 minutes after contacting the customer support I had a reply, where they helped me to get a replacement, this all happened within 10 minutes. (Diagnosing the problem and sending me a replacement). They where very kind and helpful.

I ordered and have received a Reserve Automatic. The watch was dispatched and received quickly.
It is well presented in a black box. It was a "wow" moment when I first opened the box. This watch looks extremely good. The white dial is crisp and elegant. The watch looks far better tgan its price point. I find the deployment clasp fiddly but I think with familiarity it will get easier.
Being a quality Miyota movement I'm expecting no issues with longevity and reliability.
So far I am extremely pleased with my new watch.

Despite the negative reviews on your site, I must say that my experience till now is good. But I do hope you will take them serious....and for me......
Fast delivery, beautiful and stylish watches, I'm happy and hope it will stay this way. ❤️

Great watches and great customer service helped me learn something new

An absolute scam. Placed an order for a watch and glasses. Received the watch within 13 days. The glasses were never shipped with it. The glasses have been sitting in a « getting ready for shipment status » for over 2 weeks. I was told they needed to ship the glasses from another warehouse. Sounds like a sorry excuse. I was never advised of the delay nor did they provide any details on how long this would take. Upon asking to expedite the parcel for the inconvenience they ignored my ask and never replied. I’ve sent multiple emails and DMs. Will never be buying from them again.

Great watches but their customer service sucks. I’ve left half a dozen emails and half a dozen voice messages with customer service and have gotten NO RESPONSE! I purchased a $550 watch during a 30% off New Years sale and they charged my credit card for the FULL PRICE, informed me the watch was out-of-stock with no expected date of delivery and have not responded to the more than dozen attempts to reach them as described above. I have 5 or 6 of their watches already, including 2 jewelry cases to store and display them, and love them all, but cannot continue doing business with a company that charges full price for their advertised discounted products and then remains impossible to communicate with. As a dedicated customer for over 6 years, I deserve better.

I purchased the Villa sunglasses for someone for Christmas … the Villa is described as suitable for wide faces! They looked way too small for his face so I reached out via DM message bc there is no phone number . The response I got was asking for my order # which I provided as I explained the issue! Was rec one other pair which were the same size in mm- I attempted to respond to ask for other options & no one responded! I emailed as well even giving my phone # no response for over a week! Now I’m returning the ones that do not fit & found out it will cost me $13. In re stocking fee! If I could have spoke to a human maybe the results would have been better ! In the future I will avoid shopping with companies who only use dm or email for customer service !

If I could give zero stars I would - and I NEVER write reviews, this is my first. I feel that strongly about the incredibly poor customer ethics and service of this company. I ordered on Dec 16, 2023. Per their policy, shipping occurs within 5-7 business days. On January 1, 2024 I emailed the company to inquire on the status- after placing my order I had received absolutely no communication. On Jan 2, the company responded to let me know that “due to the high amount of orders during the holiday they experienced delays” and that the item I ordered was now out of stock. Ok - here’s the deal: you are a retail establishment. Expect a high amount of orders to come in during the holidays and prepare for it. Or alter your shipping policy and expectation - it’s not rocket science, a LOT of companies both large and small seem to manage just fine. An “apology” by way of excuse, after completely failing to perform in any way in the manner your company commits to in exchange for my money - unacceptable. Do better. A simple and authentic apology, with recognition of the disappointment that not receiving a Christmas gift can bring would go a long way to showing that you value customers. Excusing your failure because you failed to plan, and ending said email with “cheers”- no thanks. There are a lot of small businesses that do value their customers. Strong and solid pass on Vincero Collective to any and all who will listen.