vinatis.es Reviews 271

Reply from vinatis.es

Dec 30, 2025

Dear Mrs. Coulton,

We sincerely regret that your order did not meet your expectations.

Due to a high volume of requests over the past few weeks, the processing of some inquiries may have been slightly delayed. We kindly apologize for any inconvenience this may have caused.

Following your claim regarding the partial receipt of your order, a location request was submitted to the carrier. However, in accordance with your latest confirmation, we are proceeding with the return request for the delayed parcel and the corresponding refund to your original method of payment. This refund will be credited to your bank card within a maximum period of 14 days, in accordance with our general terms and conditions of sale.

We fully understand your frustration and would like to reassure you that we have addressed this matter with the carrier to prevent such incidents from occurring again, as customer satisfaction remains our top priority.

Once again, please accept our sincere apologies for the inconvenience caused. We remain at your disposal for any further information.

Kind regards,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Nov 27, 2025

Hello,

Thank you for contacting us via this platform, and we are truly sorry that you have not received your order.

However, we can confirm that we have responded to each of your emails, and we also sent you screenshots as proof of the replies we issued.

Following your claim regarding the non-receipt of your parcel, we contacted the carrier, who confirmed the delivery and provided a signed proof of delivery, which you are disputing.

As mentioned in our previous exchanges, an investigation was opened after receiving the required document. Our colleague will inform you of the next steps as soon as we receive feedback from the carrier.

We reiterate our apologies for any inconvenience caused, thank you for your patience, and remain at your full disposal.

Kind regards,

Caroline – Vinatis Customer Service

Reply from vinatis.es

Jun 11, 2025

Dear Mr. David,

We sincerely thank you for your positive feedback and your kind comments regarding the variety of our selection and the quality of our service.

Your satisfaction remains our top priority, and we are delighted that our efforts meet your expectations.

We look forward to welcoming you again with your next order!

Best regards,

Caroline – Vinatis Customer Service

Reply from vinatis.es

Apr 1, 2025

Dear Mr. Massey,

Thank you very much for your positive feedback.

We are extremely pleased to read that you are satisfied with your experience with Vinatis.

Looking forward to seeing you again on our site for new discoveries.

Kind regards,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Feb 10, 2025

Dear Mr Paul,

We greatly appreciate your positive feedback and your satisfaction rating.

See you soon on our website for new tasting adventures.

Sincerely yours,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Dec 20, 2024

Hello M. Patricia Bryan,

We would like to thank you for your feedback and we are delighted to hear that you are happy with the wine and its value for money.

However, we are very sorry to hear that your delivery experience did not live up to your expectations.

We fully understand your reaction to the inconvenience you have experienced with every order. Please be assured that we attach great importance to the continuous improvement of our services, including logistics.

Your feedback has been passed on to our team and our transport partners in order to improve the reliability of our deliveries and ensure a smooth experience for you in the future.

Be reassured that you that we will be keeping a close eye on your future orders to ensure that these problems do not recur.

We hope that this inconvenience will remain an isolated one and that future orders will live up to your expectations.

Yours faithfully,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Dec 20, 2024

Hello Mr Tim Coleman,

Thank you very much for your positive feedback!

We are delighted that you are happy with our wines, particularly the Alsatian whites, and that you appreciate our attractive offers and prices.

We fully understand your preference for fast delivery, and we do our best to ensure that your orders arrive in the best possible condition. We also take into account your concerns about high temperatures and endeavour to manage shipments accordingly.

Also, we thank you for your compliments on the user-friendliness of our website. Your loyalty and feedback are invaluable to us and motivate us to constantly improve our services.

Looking forward to satisfying you again with your next orders!

Kind regards,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Nov 22, 2024

Dear Ms Cecilia Sandberg Schwalbach,

Thank you very much for your comment.

Your satisfaction is important to us and we are delighted to have been able to fulfil your expectations.

Looking forward to seeing you again soon on our site.

Sincerely yours,

Carol - Vinatis

Reply from vinatis.es

Oct 18, 2024

Hello Mrs B Stahl,

We would like to thank you sincerely for your very positive comment and for your order.

Our team wishes you a pleasant tasting experience and hopes to see you soon for new discoveries.

Kind regards,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Oct 2, 2024

Dear customer,

We would like to thank you warmly for your comment and your loyalty.

We are happy to know that you are satisfied with your shopping experience on Vinatis.

See you soon on our site for further discoveries.

Sincerely yours,

Carol - Vinatis

Reply from vinatis.es

Oct 4, 2024

Dear customer,

We would like to thank you for your comment.

We are pleased to hear that the delivery went well, even though it took longer than expected.

We apologise for the delay and appreciate your patience.

We hope that you will be completely satisfied with your future experiences and remain at your disposal for any further information you may require.

Sincerely yours,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Updated Oct 4, 2024

Hello Mrs MIMI Lund,

We are sincerely sorry for the negative experience you have had.

Indeed, following your exchange with our colleague, your parcels were delayed due to an operational malfunction at Seur.
We understand your reaction as well as your wish to receive your two parcels and would like to reassure you that we have already reported this inconvenience to our carrier in order to avoid it happening again in the future.

Following your second request, we asked for your parcels to be returned. However, our carrier has reported that they have not been located, which has led to the opening of an investigation, resulting in a delay in the refund of your order.

We are aware that this can be frustrating. However, your order has been refunded to your payment method and we sincerely apologise for the delay.

We hope that this one-off incident will not detract from your interest in our services and that you will give us another chance to provide you with a flawless delivery experience.

Yours faithfully,

Caroline - Vinatis Customer Service

Reply from vinatis.es

Jul 19, 2024

Dear Mrs. Nash,

Thank you for detailing the inconvenience with the delivery of your order.

After thoroughly checking all our inboxes and spam folders, the last message we received from you dates back to June 2024 and pertains to your previous order. We have not received any recent messages from you; otherwise, we would have been pleased to assist you by personally tracking your order and contacting DPD to provide you with accurate delivery tracking. We are very surprised, as no customer has reported difficulty contacting us to date. An account manager will reach out to you to investigate the cause of this issue.

Furthermore, we sincerely regret that the delivery driver was rude to your husband. We will immediately report your case so that the necessary measures can be taken against him, as this behaviour is completely unacceptable and unprofessional.

We hope that this one-off incident will not affect your interest in our services and that your future experiences with us will be fully satisfactory.

With our best regards,

Missa - Vinatis Customer Service

Reply from vinatis.es

Jan 3, 2024

Dear Mr Michael Schembri,

Thank you very much for taking the time to post this review.
Your satisfaction is important to us and we are delighted to have met your expectations.

We look forward to seeing you again on our site.

Yours faithfully

Vinatis Customer Service

Reply from vinatis.es

Dec 29, 2023

Hello Mr Reyner Linda,

We would like to thank you for sharing your shopping experience with us and we are sincerely sorry for any inconvenience caused.

We have received your complaint on the customer service platform. However, due to the exceptionally high number of orders over the last few days, our response times have been somewhat extended.

On Vinatis' side, we undertake to prepare the parcels carefully and hand them over to the carrier, instructing them to respect the delivery deadlines.
Once the parcels have been handed over to the carrier, however, we no longer have direct control over the delivery process, and delays may occur due to various logistical factors.

Your feedback is important to us, as it allows us to continually improve our services and ensure a better shopping experience for our customers.

Your satisfaction as a customer is important to us, and we remain at your disposal for any further information you may require.

Yours faithfully

Vinatis Customer Service

Reply from vinatis.es

Dec 18, 2023

Hello,

Thank you very much for taking the time to post this review.
Your satisfaction is important to us and we are delighted to have met your expectations.

We look forward to seeing you again on our site.

Best regards,

Vinatis Customer Service