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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their patience, professionalism, and extensive knowledge. Many appreciate the quick response times and the efficiency with which their issues are resolved, often receiving solutions within a day. The software is generally described as easy to use and effective, with many users successfully ripping DVDs and Blu-rays to various formats and devices. However, some people were dissatisfied with the product, noting issues with inaccurate cutting during editing, difficulties with certain files, and problems with subtitles. A few other people also felt that the product did not work as advertised, such as failing to read UHD Blu-ray discs or requiring too much manual intervention to identify the main movie file.

What people talk about most

Product

Clients share ambiguous opinions on product, with many reviewers praising the software as a great product... See more

Customer service

People report positive experiences with customer service, highlighting their helpfulness, politeness, and... See more

User experience

Customers consistently note positive experiences with user experience, praising the software's speed,... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, politeness, and... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting very fast and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have given VideoByte a positive level 4 star rating. I use both DVD and Blue Ray discs ripping . I am not a technical user at all So I was looking for a plug and play software package to ripe my... See more

Rated 4 out of 5 stars

Since I use Apple Macs, I was having trouble with finding reliable software to back up some of my Blu-ray Discs. After much research, I decided to try Video Byte’s free trial and it seemed to offer e... See more

Rated 4 out of 5 stars

At first I had a hard time because of problems, not caused by Videobyte. The people helping me with Videobyre were great. They were patient, professional and knowledgeable. They got me through it and... See more

Rated 4 out of 5 stars

Videobyte is a great piece of software for ripping blu-rays. The only reason I haven't given it 5 out of 5 stars is because I've had to contact support twice to get my license reset rather than it jus... See more


Company details

  1. Video Editing Service

Written by the company

One-stop Solution to All Blu-ray and DVD Related Work. Provides all-inclusive video, audio, DVD and Blu-ray ripping, converting, backup and authoring services for you to enjoy colorful digital life. See all products→


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

286 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 28% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Did not work for 1/2 my DVDs, and their 30-day money back guarantee is BS

Tried using VideoByte DVD ripping software to rip 12 DVDs, but found that approx 1/2 could not be read by the application or the ripped file would only grab half of the file that was on the DVD (so if the episode was 22 min in length, the ripped file would only grab the first 11 minutes). Tried using a different application and everything worked perfectly.

I therefore requested a refund on the basis of their 30-day money back garantee. After 6 weeks of back and forth emails, they eventually asked me to resintall a new version. No thank you. So clearly, their 'money back guaratee' is nonsense and they have no intention of honouring it.

21 July 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello John Adam,
Hello!
If reading a disc fails, we will first troubleshoot some basic issues with the user, such as the DVD is in good condition without any scratches or damages, and whether we make sure the system reads the Blu-ray drive and disc correctly and so on, all of which will help us to analyze the problem.
In addition, when a new version comes out, we would like users to uninstall the software and reinstall the latest version to try it out, in order to confirm if the problem still exists with the latest version.
We will also continue to contact you via email.
We apologize for your experience.
Warm regards,
VideoByte

Rated 5 out of 5 stars

Upgraded to the new VideoByte software…

Upgraded to the new VideoByte software apps pack and am happy to state that it really does rock!

Both the Ripper and the Player apps work smoothly and are essential for doing what needs to be done in this arena.

Highly recommended!!

18 August 2024
Unprompted review
Rated 1 out of 5 stars

A spammer

A spammer whose 'unsubscribe' link doesn't even pretend to unsubscribe you.

3 August 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello Nigel Hewitt,
I am very sorry for the inconvenience.
When you click on the "Unsubcribe" button, you will be redirected to our website, which means you have unsubscribed and will no longer receive future emails.
If you have any further questions, please contact our support team.
Warm regards,
FonePaw

Rated 1 out of 5 stars

misunderstanding

i purchased a subscription for a dvd ripper software they sent me the wrong registration code the code they sent was for blu ray player i contacted the company and they reply was purchased another subscription they scam me out of my money refuse me a refund don't do business with them.videobyte contacted me and will refund my money and give me a 20% discount on dvd ripper i guess it was a misunderstanding i will try the dvd ripper and write a review on trustpilot. i like to thank trustpilot i'm new here and will write other reviews here.

28 June 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello charles hayes,
If the software you use does not match the software you purchased, you will not be able to activate the registration code successfully.
So we asked if you need to buy the right software.
We will continue to follow up on your questions in the email.
We apologize for the inconvenience.
Warm regards,
VideoByte

Rated 5 out of 5 stars

The product works perfect st the Mac…

The product works perfect st the Mac when the securty setting changed.

The Support is very good and fast and will answer quickly

10 July 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello Christian Lissner,
Thank you so much for your kind words!
Your satisfaction is our priority, and we look forward to continuing to serve you in the future.
Warm regards,
VideoByte

Rated 5 out of 5 stars

My software just stopped working

My software just stopped working. I emailed VideoByte, they asked me for specific information and in about 24 hours provided a complete solution. When they told me that they would email me at a given time with updates, it always came through. Great customer service!!!

9 July 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello Dan Templeton,
It's an honor to be able to help you, and if you have any questions, feel free to contact us.
Warm regards,
VideoByte

Rated 5 out of 5 stars

Great tool

Great tool which works very well with an excellent output. It is the only tool I know which can handle DVD and BluRay in one software.

9 May 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello Walter Kuchelmeister,
We are thrilled to hear that you enjoyed your experience with us., and if you have any questions, feel free to contact us.
Warm regards,
VideoByte

Rated 5 out of 5 stars

The Windows version is seriously fast

The Windows version is seriously fast, which is a real bonus since the M2Pro doesn't take advantage of the graphics card. And it would be awesome if they lowered the price and optimized it for the Mac's M-series chips!

7 July 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello ikerin,
For discount information, you can pay attention to the discount activities on our official website.
We have also received your suggestions for functional optimization of the software, which will serve as a major reference for our version updates. We are committed to providing users with a better experience.
Looking forward to our next collaboration.
Warm regards,
TuneFab

Rated 5 out of 5 stars

Great product and support

Great product, I am putting all my DVDs onto a large SDD and it’s great for that, but the reason for my review is to recognise the fast and efficient support when I needed to move my license to a new PC. I was up and running again in less than 24 hours, great customer support!

14 June 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products

Rated 5 out of 5 stars

Very good support

After changing my motherboard the software was no more registered.
Entering the last license key was followed by the message that the key was used before.
The videobyte support reactivated the license key - PERFECT!

10 June 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products

Rated 5 out of 5 stars

This is the best Blu Ray player I could…

This is the best Blu Ray player I could find for my computer.

22 May 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products

Rated 5 out of 5 stars

amazing customer support

Great piece of software and amazing support. Bought it twice by a mistake and was refunded promptly

10 May 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products

Rated 5 out of 5 stars

Great and fast support for a great…

Great and fast support for a great product!

6 May 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

Videobyte Blu Ray Ripper is a great value.

This program is easy to use and works as advertised. You can preview each file before extracting it from your disc. This app is not complicated to use and also allows you to make config settings easily.

18 April 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

Video-byte 5☆☆☆☆☆

1st off, I've bought lifetime membership to all the following: DivX bundle. Their Ripper, which works great, but doesn't do Blu-Ray. Bought all of Vso's software, which was good for converting & copying Dvd's & Blu-ray.
Bought all of Dvd-Fab's software, which I mainly use.
Does great job of ripping dvd's & Blu-Ray, But a few discs here & there, Fabs decryptor didn't work so therefore the ripper wouldn't recognize the BR Disc.
So now I find Video-Byte Blu-Ray/DVD Ripper. Worked Amazingly well.
(I'll explain) I had 4 or 5 disc's that I couldn't Rip with Dvd-Fab, plus Dvd Fabs decryptor just wouldn't work on these discs or the other software I mentioned.
I gave Video-Byte a test drive & amazingly every disc that wouldn't work on the others, worked flawlessly 1st time with Video-Byte Ripper. So bottom line I was happy to run across Vide-Byte.
On top of all that it was unbelievably Fast & The quality of the movies & shows came out Perfect.
I Am A Strong Supporter & Believer of Video-Byte Ripper.
I hope they continue updating it a long the way.
Anyone looking for a Ripper, give VideoByte Ripper a try.
Also they have plenty of videos on their site to show you how easy it all is to Rip.

E.L.

20 March 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 5 out of 5 stars

Good product and service

I bought the DVD ripper software for my old computer a year or two ago, and it worked perfectly for me. I just got a new computer and requested a transfer of the license, and once I found my receipt the vendor was able to do this for me quickly.

23 April 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,
Thank you for sharing your experience, and we are very happy to hear the news.We will share this news with the customer service team, and we will be very encouraged.
Again, thanks for choosing our products!

Rated 1 out of 5 stars

BluRay/DVD Ripper Not Working

I purchased the BluRay/DVD ripper program back in December because I was seeing their add online that this program RIPs ALL DVD & BluRays. I have majority DVD’s and this program in 4 months has failed after 10% on over 20 DVD’s and it is getting worse! I have reached out to customer service, left comments, provided logs, provided pictures, provided the drive I am using and NOTHING. Instead of this program getting better, it is getting WORSE! For what I paid for this program, free rippers do a better job than this program! I cannot recommend and strongly suggest not buying this product as it is false advertisement.

24 April 2024
Unprompted review
VideoByte logo

Reply from VideoByte

Hello,

We are sorry that you are experiencing this situation.
We would be grateful if you could provide us with your e-mail address. We will confirm and process it for you.

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