vidaXL Reviews 7,329

I have to say the CS is the best I’ve ever talked to. All the employees are kind and quick to solve any issue.
What I can suggest to the developers of the site is to provide an order cancellation button in case of the customer, once she/he receives the order details, decides the product is not what she/he thinks or has any problems with the delivery of the product with pallet/no pallet.
I can suggest to the online SM to add more measures details in the product sheets so the customer can understand properly how the product will look once is assembled.
I can say you will get what you order and if you will have problems the CS will surely help you quickly and kindly.

Very satisfied especially with the support team.
Received a damaged item, offered few options and opted for the return.
Everything managed quickly and nicely.
Thanks!

I received a broken article.I asked to send the item back and to have my money back.they did it very professionally.

I received my goods exactly as it was on the site, I am really certify with your service!

I am very unhappy with the product, the description was different from the product, concerning the mounting and stability.

Excellent service, quick resolution and kind staff!

Materiale pessimo , merce di poca qualità

Sempre al top
Puntuali e materiale di qualità.

I bought a wooden table for the garden from vidaXL online. it arrived and it was obvious it was damaged but not beyond repair. after contacting the service we agreed upon a discount so I would repair it myself.
in short: I would not buy the table again but feel confident to order from vidaXL again.

Unfortunately the bed frame splintered a month after ordering it. The bed didn’t feel safe and the wood was very flimsy and soft.

*I was contacted by VIDAXL regarding my complaint and we came to a mutual agreement on a refund solution, Alexandra was extremely helpful and communicative, the issue was resolved quickly and efficiently. Thank you.
Even though the product was not as expected I would shop from the site again.

Good! Thanks, Grazie.

Delivered promptly well packed and easy to erect. A well designed and sturdy product. I will enjoy it for years to come.

Ordered an armchair and some wine racks from VidaXL. The process was simple and the goods arrived on time. The chair is fine and the wine racks we have to unpack but the boxes are in good order. Overall a good experience so far.

Puntuale e efficiente

Absolute load of cheap materials reclining spring mechanism all bent sockets for screws go into missing and as for instructions a waste of time don't waste your money never again next weekend off to DFS and something with BRITISH materials and made sturdy and strong.

VERY POOR QUALITY PRODUCTS, materials and construction form of a furniture piece for that price!!! Half price they show is still too much.
I've been get tricked from their beautiful made marketing photographs.....my fault.
Parts also arrived damaged and not from courier handling but package assembling.
Do not want to waste time and money again with this company to return items.
Funny how some companies are making great business selling rubbish.
NEVER AGAIN!!

La base no e resistente se ha roto.. El arbol no remane firme

Worst client service in my life! I didn't receive 1 product from my order. Almost for 2 months I'm writing to their support and get useless answers. After 2 months they tell me - it's not our problem, this product is from another vendor, so call him and find your product yourself. And gave me some web-site of another online shop.
Perfect, no words...
So I paid to vidaxl and then should do a search of my product with unknown vendor? Actually it's illegal, if you take money from me, you should provide me a product or return money. And a problem with your vendor is your problem. Shame!