vidaXL Reviews 

Good price, I was surprised at the quality, the components they were really good and robust, the light black covering over parts not for view came torn, it was toolightfor the job, the covering of the chair itself was OK but seemed a little light and time will tell if it lasts long. Make the coveringws of better quality and they will sell many.

Hi there...as I had no time to set up my tent the cover I got is smaller than should be so im very unsatisfied

Poor quality product. Holes do not match up. Drawers do not fit properly despite many times attempting to readjust. One drawer closed and won't open.

Have been in contact via email!!!

Hi Caitlyn
Vidaxl has agreed the product is theirs. I am in correspondence with them via email to attempt to resolve the issue

I begin with saying that initially it was my fault I hadn't altered my old delivery address. I spotted it within minutes of ordering a TV unit and contacted Vida bot, then an actual agent. I was td this wasn't a problem and she would alter the delivery details. Roll on a few day and an apology email about delay of delivery..to old address!!!. I contacted them again and they them of error. I was informed it was ' too late' to stop delivery. Maybe they could do something when courier could not deliver 🤔 🤷..the courier left the parcel in neighbours. Bare in mind I am 2 hrs away from old address with no car of my own. So I had to arrange for an old friend to bring the parcel to their house and there it remains until such time as I can drive an hour to their place and pick it up courtesy of another friend..all because Vida could not alter my address minutes, approx 10 after I ordered..even though they said they had made the alteration. Not happy..never again!!
UPDATE
I have been offered a 30 euro refund which I have accepted. Maybe never say never!

The chair was delayed by one day but we are pretty pleased with it. The only thing we'd say is that its a bit on the low side for my 5' 7" height.
Well packaged.

A good experience easy site to navigate good value fast shipping

I bought 4 pieces if furnuture from vida xl..I am not a wealtht person..i love thecchoice if colours and its very good value loads of items to choose from..I highly recommend

Ordered a bed frame and headboard, on arrival no headboard. When I got in contact I was advised a new one would be sent. A week later a small box arrived with 2 small pieces in it. Got back in contact to be told that this was indeed the headboard, I pointed out that there was NO headboard and was again advised that this is the headboard?? I asked how I fit them and was then advised that they go onto the side of the headboard known as ears "which i didn't have".again I asked where is the back to be told that even doe the item was sold as a headboard, that it wasn't a headboard. I sent photos of what I received and what had been stated on the website as a headboard as they have since removed it. I was then offered a €15 credit note or €10 back into my account. The fitting instructions do not state that the headboard is sold separately. UPDATE im delighted to say that this matter has been resolved and I was given the pick of any headboard from there site. Thank you so much to Catalin who gave this his full attention this morning and has a replacement on the way to me. Thanks again

What made my experience good was the support I received from Catalin for the return of the product. She was very professional, understanding and responsive. I felt supported and totally forgot the previous experience. Thank you, Catalin!

Absolutely appalling quality. Marked, dirty and very poor. We bought the grey glass cabinet. Never again. Following my post I was contacted by the company and asked for evidence of the damaged goods which I supplied and was offered to return all or accept a voucher for €40 or refund of €35 which I accepted.

This is one of my favorite stores, as it has an amazing range of items. I even find things that i can't find anywhere else in Ireland.
The item i order atrived well packed, fast delivery.

I have purchased a few items from vida XL over the years and I always find that they offer great value products and that the delivery experience is always excellent.

This company offers delivery in 3-5 days which is the reason I chose them but does not deliver in this timeframe. The Item was coming from the Netherlands. I was given misleading delivery dates and their track and trace was not working. Once received the product itself was satisfactory. I would order from them again. I was offered a voucher as a goodwill gesture for the delivery delay.

Vidaxl.ie should be very proud of their customer service. My small problem was dealt with promptly and with immediate effect. I look forward to continuing with my shopping experience with Vidaxl into the future

Product arrived with a lot of them damaged...contacted company an received a partial refund.Thats was end of August. Finally got to put panels up this week...OMG Im so disappointed with the quality they are so flimsy and so easily bent...awful quality...and its too late to return.....fuming....Update...after contacting company I received another partial refund and got to keep the product

I bought the vidaXL Garden Shed Light Grey 191x300x198 cm (Galvanised Steel) in August 2025, and I’m extremely disappointed with the quality. The materials are very poor, and the screws and pre-drilled holes don’t align properly. The sliding doors don’t close correctly, leaving wide gaps on both sides.

The main frame is weak and unstable — I had to buy extra metal angles from B&Q to reinforce it and make it fit properly on the base. Overall, it’s been a waste of money and time. I expected much better quality for the price.

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I ordered Mirror shoe cabinet which came damaged. It took about three weeks to confirm the required parts to be replaced which ended that they are not available anymore. Trying to return it and get a new one all DPP collocation ate arranged as per customer service but the agent has errived to collect it. This lasts two months now. I paid 230eur for the furniture I can't return and can't use as the side walls are broken. I asked to return the funds as the picture with the damaged parts are shared and customer service disappeared and does not reply on my emails. Very bad experience 😕
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Hi Catalin, there was no calls since I posted my complsin neither any email from you . There no reply on my daily email asking for an update, phone call and escalation contact. The only one email received from VidaXL is the survey. Really very disappointed on Service and communication. Especially, constantly ignoring emails.
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I am glad to deal with Catalin. He puts all his efforts to help me with my matter. He provides constant update on the progress of the replacement and returns. There is still some issue with the courier to collect one of the order however Catalin is heavily engaged to resolved.
Catalin provides an excellent service support !
I am looking forward to close out this case soon.
Regards,
Svetlana
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So delighted to deal with Catalin ! He kept me updated on the progress to resolve two orders. He kept all the actions on time and went above the expectation. Glad my two queries were successfully closed.
Highly recommend to deal with Catalin!
Kind regards,
Svetlana
xxx
I have change the rate from 1 two 5 as could not expect more while dealing with Catalin. Even though I have had issues on my two orders and could not resolved with general Customer Service contact once Catalin stepped in resolution was discussed. He was careful listener and picked up all my concerns. He arranged and completed the replacement on the broken shelves. He put all his efforts to re-arrange the collection by another courier which shows his absolute engagement to get this done.
Thank you Catalin !

Update 14/10/25
Catalin sorted thos out for me within a few days. In fairness to the customer service team i do think it was more the delivery companies fault than VidalXL.

I bought an airtrack for my daughter for her birthday back in August. Airtrack arrived looking like it was second hand with a patch already on a hole in it and scratches all over it. Pump was broken too. Customer service were very helpful at the start and set up a date to have it returned to them and a new one sent out. This was over a month ago and the item still hasn't been picked up. I get a different customer service rep everytime and they all try doing the same thing. So frustrating

I ordered over €100 worth of items from VidaXL because I thought the company had good reviews. What a mistake. All three items arrived either damaged or incomplete — one missing screws and fittings, another with crooked shelves that couldn’t be fixed, and one with a visibly damaged edge.

After uploading all the requested photos and videos last week, I was offered only €15 in compensation for products that are completely unusable. To make things worse, I’m being told to return the items at my own expense just to get a full refund.

This is absolutely unacceptable. The quality is poor, the service is worse, and the lack of accountability is shocking. I would never order from VidaXL again and strongly advise others to stay away.

Ordered garden storage box fell apart putting it together very poor cheap quality