vidaXL Reviews 

Easy to instal pleated sliding blind for a glass external door. Easy to fit and good product that allows you to adjust position and length of slide at any time to cover all or part of the door to block bright sunlight

Well made item, with clear assembly instructions. Well packed and delivered on time. The only problem was the courier leaving it by someone else’s door, late evening, even though my house is clearly numbered! Has I not traced it, it would have been in pouring rain all night.

Middle of the road rating
Ordering simple enough
Delivery later than expected bur did not affect us
But...
Sizing appalling the measurements were way out, and because of this we have had to give them away, the measurements I asked for were not sent, my husband presumed I had measured incorrectly but we were not sent the measurements ( which were correct ) required
Material also flimsy
Disappointed sorry

Unable to get in touch with customer service.

I have had an ongoing case since April, when I received a defective product worth approximately DKK 4,000.

After reaching a clear agreement for the defective product to be collected and for my money to be refunded, the product was never collected and I never received my refund. After that, customer service stopped responding to my emails.

I therefore opened a new case and once again reached an agreement for the defective product to be collected and for my refund to be processed. Now, two months later, the product has still not been collected, and I have still not received my refund.

This is completely unacceptable. We are talking about a significant amount of money, and I am unable to use the defective product. I hope this review helps prompt a response to my emails and the return of my money as soon as possible. Otherwise, I will be forced to escalate the matter further.

All parts came without been labelled including screws, took ages to measure everything before it could be put together. Screws were missing and was a nightmare to try get this resolved by the live chat, it kept cutting out and then when it did work finally she said she would send them out, then left the chat immediately so i couldn't reply and confirm and they never got sent out so had to purchase my own. Doesn't state on website that climbing frame should be concreted into ground, however states this on instructions. Website shows 2-4business days delivery however once purchased email confirmation changed to 3-5business days delivery and delivery was also late and over the 5days, so take this in mind if your making a purchase that infomation on website is not correct. Unsure if i would recommend or even buy from these again due to the issues occured, however once climbing frame was up eventually put up the children do love it.

As advertised. Timely delivery. Looks great.

The shoe rack looked plastic looking but pictures looked wood looking. The chipboard is quite thick making it strong

I'd advise not to order from this business.
Ordered an office chair through The Range being an associated party.
Delivery service was dreadful. Was informed 3 times of a delivery date but no show, even had tracking showing I was delivery 38 of 39...i could see from the tracking the van just went past. Wasted my time being at home.
Finally arrived with the box broken.
There were no instructions, missing pieces but the worst part was the totally shoddy workman ship I've ever seen.
Despite taking photos and explaining the problems to The Range they past on the info it was like I'd not informed them of anything.
Had to start again and they still couldn't grasp that I'd requested a refund from the very beginning. It was painful.
They still wouldn't accept me sending the item back until I'd sent them photos to show the item properly boxed up. I've never know such awful service.
I wouldn't have wanted the chair if it was given to me for free.
Please don't reply to this email, I won't no further contact from you or excuses. You can't do anything about the awful experience I've had, it's done.

I purchased a piece of glass for a table top. The quality and price was very good. It arrived without a scratch. Well done.
I ordered another piece for the top of drawers, again, same good quality and price. Delivered without a scratch. Will definitely buy again.

No fuss or problems. Ordered and delivered in 5 days. Straightforward assembly and fitting.

Table is good quality, delivery was slightly delayed but not really a problem. They kept me regularly updated.

Great product on retractable door/divider, I would have payed slightly more for example circa £20 more to have it pre-assembled as the instructions are rubbish

Excellent replacement kitchen unit handles in difficult to find size at a very good price - I was looking for ages. The quality seems good and they look terrific.

I ordered a product. I received payment details and made a payment to the relevant account. The product never arrived. I asked where the product was, and was told they hadn't received payment. I sent proof of payment. It all went quiet. I asked where the product was and was was told they hadn't received payment. This continued to go around in circles for 3 months until I demanded a refund from my bank. The people I dealt with either couldn't, wouldn't or hadn't read what had happened previously in the case, or else they wouldn't have just kept on asking the same question over and over again. Can't comment on the product as it never arrived, but the customer service in terms of reading what I wrote to them and responding appropriately, was woeful.

Great product at a great price. Planters wrapped securely and delivered within 3 - 4 days of ordering. Easy to assemble, albeit fiddly (many, many tiny nuts and bolts)!!!!!
Lovely looking once put together and exactly as pictured

Shocked an disgusted. Me an my wife have punched a sink from this company.when it arrived we opened it an it was a double sink that had snapped in half.we didnt even removed it from the box an contact the company.its clearly poorly made and not impressed at all with it.there response was a 15pound refund.! On a sink that carnt be used let alone installed. An if I was to want refund I would have to pay for return. I dont see why I should pay to return such rubbish an lose out on money because the product is faulty. I would like the company to collect there sink an refund me my money. I am now with out a sink.Please dont buy from this company.

I have never experienced customer service quite like this. I would give zero stars.

I ordered a pair of bedside cabinets from vidaXL for £106. When I came to assemble them, I discovered that one unit was missing an essential component and could not be built. The product was therefore unusable.

After reporting the issue, vidaXL initially offered a replacement. They then informed me that the item was out of stock and put the following in writing:

"In this case, a full refund is the only option available."

I accepted.

That should have been the end of the matter.

Instead, what followed was weeks of frustration, contradictory information, ignored messages, and what appeared to be a complete inability of customer service agents to read the case notes already in front of them.

Despite already agreeing a full refund, I was repeatedly asked to start from the beginning. Different agents asked whether the problem was "damage" or "missing parts". I was asked to identify missing parts after the refund had already been agreed. I was asked for photographs that had already been provided. Agents frequently ignored direct questions, stopped responding mid-conversation, or simply repeated scripted responses that bore no relation to what had been said.

One particularly absurd exchange involved me repeatedly asking whether the company wanted the goods returned. I asked the same question over and over again. Nobody would answer it. Instead, I received the same copy-and-paste responses about company policy and partial refunds.

The final position was even more remarkable. After previously stating that a full refund was the only option available, vidaXL later claimed that this was incorrect and attempted to reduce the offer to just £15.

To summarise:

- Product arrived with an essential part missing.
- Product could not be assembled.
- Full refund offered in writing.
- Refund accepted.
- Refund never processed.
- Endless chasing required.
- Contradictory responses from multiple agents.
- Agents repeatedly terminated chats for no reason.
- Offer reduced to £9 or £15 voucher.
-Final Offer was £15 refund.
- I have been forced to arrange a charge back

The missing part was annoying. The customer service was far worse.

I have retained the emails and chat transcripts and would strongly advise you do not purchase from VidaXL.
This has been one of the most frustrating retail experiences I have ever had.

Not good. Ordered bamboo blinds which were not cheap. Poor quality and started to fall apart days after fitting. Customer service is a chat box. Requested return / refund. Response promised within 24hrs. Still waiting

Wish I had read reviews on TrustPilot before placing an order. My order was cancelled by vidaXL the next day with no explanation even though the items were still listed as available. The ChatBot was useless (no surprise there) and when I asked to be connected to their team the site suddenly experienced technical difficulties. Will not be using again.

I had a terrible experience with VIDAXL. I bought a parasol from them, and the quality was extremely poor bad materials, and it arrived without any instruction manual. I tried assembling it, but it was extremely unstable and unsafe. I have a toddler at home, and now I can’t let him go near it because it’s so unsafe I had to put extra weight all around it just so it wouldn't fall. I followed all of their instructions, uploaded clear pictures of the damages, and highlighted the poor quality materials, but customer service took days to respond. I asked for a return or refund, and they kept saying it would be escalated. In the end, they offered me just €30 for a parasol that cost €150, and then they stopped responding. My emails have gone unanswered, and now I’m past the 14-day mark, so I’m sure they will just deny any refund. This was a completely awful experience, and I strongly recommend everyone buy from somewhere else.