vidaXL Reviews 

We bought a bed settee for a small mattress we already had. Delivery information was prompt and we were able to change delivery dates easily. Was dubious at first as it arrived in a suspiciously small box, but it went together beautifully, looks expensive, and is fantastic value. It’s holding up well and is fairly sturdy. Would recommend 👍

The delivery was prompt and the bed was a good price.
I bought it as a present and was very nervous that the parcel which arrived was so small. I'd have appreciated a label on the outside of the box confirming the size of the contents. It's in a lot of pieces! It's not been constructed yet so I can't comment further re the bed itself.

Delivery was a bit later than expected, but the items were perfect for what I needed

It was quick and easy to order and delivery was quick to

From ordering the product to receiving it the whole process was quick,smooth & we were updated throughout the process. Fabulous site,service and products. We ordered garden chairs and they are super! Will be ordering 2 more very soon.

Ordering and waiting for goods not to bad. Tracking not so good. After sales terrible. I broke a hinge on installation, Tried to order a replacement, no chance, kept saying order number not valid. Gave up in the end.

Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top of the back legs to sit the top panel on are either too long or the holes not deep enough because when you tighten the fixing screws they push through the thin veneer on the surface of the top causing it to crack. I have managed to sort this by covering with a lamp, but i'm not sure i'd order again

I can’t believe what a beautiful piece of mango wood I got to turn into a coffee table. I ordered the rough wood so I could sand it myself but I didn’t need to. It has lovely markings and with a bit of furniture oil it’s stunning. The price was great too as was the delivery and so many sizes to choose from. I was a bit worried at first as I’d never heard of the company but I didn’t need to be. I will definitely order from here again.

Delivery timeframes not met. Tracking doesn't work so you're just left in the dark. Useless customer service. Do not use.

The worst company to deal with ever. Poor quality products. Dont waste your time or money on these guys

Awful. I saw pix of some very solid looking corten planters and they weren’t cheap so I assumed based on the photos that they were assembled and normally functioning planters. Nope. I tried to assemble a flimsy rectangular metal planter myself and it was absolute hell, very fiddly with tiny cheap looking screws (don’t look like they will last) and difficult access.

I left the second planter’s parts outside to rust and wait for a day when I could pay someone to assemble it. I was pretty dismayed when I realised it’s not actually a rust colour but rather yellow, and it stains. I then got it assembled (had to pay) and realised at that point it didn’t have a bottom at all. I should have paid more attention when the flatpack arrived but I was unwell and just needed something for the summer.

I contacted customer service and got an AI response stating that I could have a £15 coupon or £11 as a refund. I’d spent almost a hundred on two planters I can’t even use! I had a planned spot for the hexagonal one but not without a bottom. The other one has no drainage. I am definitely never going to use their shop again so no coupon thanks. And the £11 refund - is that a joke???? Absolutely appalling. I’m sure I didn’t see any photos of pots that were clearly assembled without bottoms. They all looked solid to me. This is not a good online shop if their pictures lie so blatantly.

Update: The company has sent me a number of tiring AI generated messages ‘to make sure I’m happy’, including a survey, well no I’m not happy with just 10% off the original purchase. Let me be clear: I think there could be some flexibility and understanding when a customer complains about poor product descriptions that should be immediately stated in the title and maybe a subtitle, and overly complicated descriptions all over the web page that they can’t focus on because it’s too overwhelming for an older person with disabilities. The website is ableist in this sense. So a measly 10% refund on a really expensive order is silly (what you usually get as an introductory offer at most shops anyway) when the product turns out to be not as expected due to entirely surprising and unusual construction, and as such completely unusable and ready for the skip. Went over the 14 day period by a bit because could not find help for an assembly that wasn’t expected as thought such expensive items would surely not arrive as flatpack, could have received a bit of sympathy for that. Should have returned it straight away but was taken aback. Can’t be bothered with a company like this and will not use it again. Will rather shop with Amazon as at least you can reason with customer service about poor product descriptions. And the rectangular planter without drainage is already come apart because I was unable to get the screws in properly due to the awkward design and flimsy screws. I now have to hire someone to MAKE me a bottom for the hexagonal one.

Further update: they still keep bombarding me (they’ve edited their response below) with this idea that there’s something to discuss when they’ve made it VERY clear that they already offered a tiny refund and that’s that. What is there to discuss? Go away!!

No instructions are included you need to download them from your account. Someone else placed the order and i cant build the unit goind straight back stupid company avoid

Got another AI generated response. Trying to say it came from “Tanya” is fraud. Simple situation is I expect instructions to come with the package. I expect to be able to get them online. Your AI chatbot didn’t help me. Your agent disconnected the chat. As a company that is trying to make money why would you expect anyone to deal with you?
Go elsewhere this is a bad fraud lent company

Blind is of good quality & well priced Fast delivery
However the written instructions are so small you will need a magnifying glass
The main roller tube does not sit straight due to the 3m length & could do with support in the middle to prevent the bowing Great colour

Whole kitchen that i ordered was not what i received.I ordered kitchen units with groves i was sent plain ones.I had to keep as old kitchen was gone i then sent for extra unit that was sent with groves so no use to me date of experiance estimate

Not delivered when said and upon calling in the very limited 9am to 11am human customer service window, was told they dont know when it will be delivered and they dont know what went wrong. Was advised that they would follow up, but still not okay as I needed the item by this point. Saying all that, the guy I was speaking with was friendly and had to put up with my grouchiness which is the only reason they get 2 stars instead of 1.

Stated that deliveries take 2 to 4 working days. Placed my order very early Wednesday morning. Today is Monday and the order still hasn't reached the courier. I planned this delivery for when I would be on holiday. Back to work tomorrow and no sign of my items. Shocking service, pick a different seller for your own peace of mind!

Absolutely a joke of a company don't deliver

Spam emails from VidXL every day. This is driving me nuts. UPDATE: "An individual member of staff took charge to try and resolve the spam problem, for which I was grateful as the company were taking this seriousIy. I totally blocked the emails even from the Spam folder myself via Gmail prior so not sure if anything worked on their side but at least they know there is a problem. I have therefore changed the rating from 1 to 3". I bought some planters and kitchen cabinets and they were fine and I would have written a good review. However, I earned £5.50 credit towards anything else I wanted to buy, and they have to send me an email every day to tell me this. I hate junk mail and I don't have time to keep deleting these. I have written to them and said I wont buy another thing if they don't stop sending these emails but there is apparently nothing they can do! There is no facility to 'unsubscribe'. What a ridiculous business model to upset customers so much they wont buy from them again. UPDATE, in response to Tanya. Hi Tanya, the reason I have not replied is that you have patronised me by giving me instructions to unsubscribe to the emails WHEN THERE IS NO UNSUBSCRIBE FACILITY ON THE ACTUAL EMAIL. These emails are NOT 'newsletters' they are encouraging me to buy something else basically, because I have some credit and you were sending them, every singe day in the hope I would buy again. As I said before I could not unsubscribe even on my VidaXL account. I have had to stop your emails via my Gmail account so now I don't get any. I won't be the only customer you are annoying with this practise, so perhaps you'd best flag this up with your highest authority.

Faulty goods. To say customer services for this company is poor would be an understatement. Will never buy from again. Very disappointing.
Update @ 02/07/2026 - I now see that the company has posted a response to my review stating “a solution has already been provided” - it definitely hasn’t been! Shockingly poor.

Very nice looking and robust piece of furniture, but not an easy build, even for a professional. Would have helped if parts had been numbered to correspond with instructions in manual. Delivery not as straightforward as it should have been due to muddled information provided by delivery company.