Victory Leisure Homes Reviews 

396
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff and the highly responsive customer service team for resolving various problems quickly, warmly, and efficiently. People consistently note that the repair professionals are extremely polite, professional, and thorough when handling general maintenance, lodge installations, or minor adjustments. Some reviewers were not happy with occasional communication delays and frustrating information gaps regarding unresolved technical defects, such as television wiring issues. A few consumers also experienced notably slow responses when trying to get their initial support queries acknowledged or necessary long-term maintenance visits properly scheduled through dealers.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Customer service

Customers consistently note positive experiences with customer service, often praising helpful staff members... See more

Service

Reviewers highlight positive aspects of service, expressing great satisfaction with the polite and efficient... See more

Product

Consumers experience mixed satisfaction regarding the product, with many reviewers expressing delight and... See more

Response time

People report positive experiences with response time, highlighting how quickly queries are answered and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After my experience with Lakesway Leisure for 5 years banging y head against a brick wall ringing Victory was like a breath of fresh air! My wife and I spoke to Joanne and she couldn't of been more he... See more

Rated 5 out of 5 stars

We needed some maintenance doing on our 2-year old Victory Baywood. Jo in after sales arranged for the engineers to come on a convenient day for us. Juris and Chris arrived spot on time and carried ou... See more

Company replied

Rated 5 out of 5 stars

Following a call to Victory HQ today, Joanne & the team were so helpful & supportive. The customer service was informative, professional & very friendly. What has been causing us worry was sorted qu... See more

Company replied

Rated 5 out of 5 stars

We have just had a new Khalo lodge delivered to Derwent Oaks Park in York. All the warranty queries were uploaded to the Victory portal on Tuesday and we had an engineer on park yesterday booked by Ja... See more

Company replied


Company details

  1. Manufacturer
  2. Holiday Home
  3. Lodge

Written by the company

Victory Leisure Homes is a holiday home & lodge manufacturer based in East Yorkshire. Our team of industry experts has developed a range of outstanding holiday homes that are underpinned by the knowledge of experienced craftsmen and cutting-edge technology.


Contact info

4.8

Excellent

TrustScore 5 out of 5

396 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(396)

119 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a new victory this year & there…

Bought a new Victory Harraway this year & there were a few small problems.
Juris & Paul called this morning, nothing was too much trouble for them, pure gentlemen & cleaned up the mess when they finished.
Absolutely delighted with the service 😊

6 July 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Sheila 😊 We hope you enjoy your Harraway!

Rated 4 out of 5 stars

Recently purchased lodge with a few…

Recently purchased lodge with a few defects that should have been picked up in Pre delivery inspections or commissioning. (Hence the 4 stars). That said the repair service we received from repair guy Paul yesterday was excellent. Friendly, professional and competent. Nothing too much trouble and gave excellent support and advice. Repairs were completed to a high standard.

24 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Paul 😊

Rated 5 out of 5 stars

Happy Customers

We had some jobs in our lodge that needed fixed. Keith come out listened and made a list of our jobs to get completed. Andy is the man. Very competent with all tasks/jobs. We Wish all tradesmen were as competent and as trustworthy as Andy. Highly recommended

16 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Lorraine😊

Rated 5 out of 5 stars

I had a fantastic experience with…

I had a fantastic experience with Victory Caravans and can’t recommend them enough. Jo provided an outstanding level of personal service from start to finish. She really took the time to understand exactly what I was looking for and guided me through every step of the process with patience and professionalism.
What stood out most was how friendly and approachable Jo was – nothing was ever too much trouble, and she made sure all my questions were answered clearly and honestly. It genuinely felt like she cared about helping me make the right decision rather than just making a sale.
The whole experience was smooth, stress-free, and very personal, which made such a difference. Jo is a real credit to Victory Caravans, and I wouldn’t hesitate to recommend them to anyone looking for excellent customer service with a genuine personal touch.

13 March 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Kerrie 😊

Rated 5 out of 5 stars

Fabulous customer service

Fabulous customer service, Jo was so helpful and nothing was too much. Couldnt fault the customer service at all, Thankyou!

4 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Evie 😊

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. All the staff were very friendly and communication was excellent.

3 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Nat 😊

Rated 5 out of 5 stars

Customer service

Fantastic customer service from jo who was very helpful at sorting out my issues

10 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Mrs Tunstall 😊

Rated 5 out of 5 stars

Thank you Jo in aftersales for sorting…

Thank you Jo in aftersales for sorting a problem i had. You were quick and efficient and sorted me out all while keeping me calm .. thank you .. 😊 5 star service x

8 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Ashlea 😊

Rated 5 out of 5 stars

Customer service was fantastic

Customer service was fantastic! Spoke to Paul Whelan, great guy and very profesional!

10 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Dan 😊

Rated 5 out of 5 stars

A service next to none

A service next to none, fast, efficient, would score higher if possible, additional thank you to Paul W

27 May 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review 😊

Rated 5 out of 5 stars

I've been thinking of buying a leisure…

I've been thinking of buying a leisure home for a while spoke to Joanne Buchanan and she answered every question professionally and explained the ins and outs of purchasing one to me, nothing was too much trouble thank you so much for your help

29 May 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Paul 😊

Rated 5 out of 5 stars

Excellent customer service swiftly…

Excellent customer service swiftly actioned and resolved my query, spoken to Jo a number of times and always very polite and helpful.
Thank you Jo

4 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Donna 😊

Rated 5 out of 5 stars

Fab service.

Brilliant service. Jo in customer service was extremely helpful and answered all my questions. Very happy customer.

13 May 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review Laura 😊

Rated 5 out of 5 stars

Great customer service from Scott

I’ve been having a couple of issues recently but nothing Scott from the customer service team couldn’t sort out. His professional and genuine reassuring attitude helped to quickly resolve. He’s a fantastic asset to the company, thanks Scott!

8 June 2026
Unprompted review
Victory Leisure Homes logo

Reply from Victory Leisure Homes

Thank you for your kind review James 😊

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