Viaggiare Rent Reviews 

booked and prepaid a rental car in Bari through Discover Cars for approximately €150.

When I arrived at the rental desk of Viaggiare, I was informed that my Revolut Ultra debit card could not be used for the security deposit. The only alternative offered was to purchase additional insurance from the rental company for €177 — more than the cost of the rental itself.

As I had already travelled to Bari and had a prepaid reservation, I felt I had no realistic option but to pay the additional charge if I wanted to receive the vehicle.

The company later pointed to its terms and conditions, stating that customers using a debit card must purchase one of their additional coverage packages. While this may be contractually permitted, the customer experience was extremely disappointing. An unexpected mandatory charge exceeding the rental price, presented only at pickup, is not something I consider transparent or customer-friendly.

The car itself was fine, but the rental process left a very negative impression. I would strongly advise future customers to carefully check the payment card requirements and potential additional charges before booking.

I returned the vehicle today via the key drop box and have just noticed that part of my deposit has been withheld. However, I have not received any invoice or explanation for these charges.

I called the company twice to ask what the alleged damage was. I was told that an email had supposedly been sent to me, but I never received any such email. Despite asking twice, the staff refused to explain the damage or the charges over the phone. As a result, I still do not know what I am being charged for.

There were already several issues when I collected the vehicle. I was supposed to receive it with a full tank, but it was almost empty. I returned it with more fuel than it had when I received it. In addition, there were pre-existing damages that had not been documented. Fortunately, I took photos of all of them.

The front of the vehicle was also still dirty and covered with dead insects, indicating that it had not been properly cleaned before handover.

Most importantly, I have photos and videos proving that I returned the vehicle without causing any damage. I have already contacted Check24 and submitted a formal complaint. I am now considering further steps to recover the money that was withheld without proper justification.

Based on my experience, I cannot recommend this company.

Terry provides the car & supported us nicely. The car was fine and we didn't have any issues.

Everything is fine :)

Friendly staff, perfect car!

Worst rental Service. Real Scammers.
2 weeks later, still no answer or reaction on any mail, regarding the issues the car had.
If it would be possible i would gibt 0 points.

Very bad experience. We had already paid for the car online. The reservation was made in my wife's name, but nowhere was it clearly stated that only the person named on the reservation could pick up and drive the car.
We arrived at 10:30 PM with our 4-year-old child, and they refused to give us the car. The employee was very rude, unhelpful, and showed no understanding of our situation.
Because of this, we were left without a car late at night and had to find another solution with a small child. This is unacceptable customer service. I would not recommend this car rental company.

A scam. We rented a car in sardinia. They claim damage which we didnt do. We even had a film with proof. Starting a legal procedure, but cost a lot of time and energy. Will never rent a car there.

Terry was very polite and friendly. We completed the paperwork quickly, and everything was excellent. Our car was also brand new and well maintained. We have absolutely no complaints.

Very good car and service. Titti was of great help . Thank you

Very nice staff and super flexible if you are running late. Easy shuttle to and from airport. Top tier service, would recommend:)

Erica was so lovely helping us with our car rental experience.
So easy to deal with everything. Thank you

Great servicе, very fast and easy. The returning was even faster.

I prepaid for a rental car via Discover Cars which was to be picked up at Viaggiare at Cagliari Airport in Sardegna. When I presented my Australian issued Visa credit card to pay the security deposit at the counter, they decided that their system did not recognise my valid credit card as a credit card and since they weren't able to take a security deposit using my VALID credit card, I was denied the rental car that I had paid over $ 500 euros for. And to get a refund, I had to contact Discover cars! I called my bank in Australia within a minute of this ridiculous nonsense and my bank laughed!! They said it is ofcourse a VALID credit card and noted that no transaction was even attempted on my credit card. Discover cars have responded saying that it appears my bank may have flagged the transaction as fraudulent so I should have alerted my bank prior to my holiday informing them that I was travelling overseas so they would have honoured the transaction....and for that reason they cant refund my payment...instead issuing me a rental credit .....I live in Australia so what will I do with this credit for a rental company in Europe?!? And NO TRANSACTION WAS ATTEMPTED ON MY VALID CREDIT CARD!!! I will be launching legal action because this is utterly ridiculous!!! And funnily enough...Gold car, which was the counter right next door, seemed to magically have the exact same Toyota Yaris that I had pre paid for at Viaggiare!! Eventhough on their website they had NO CARS AVAILABLE THAT DAY! Interesting!!! guess they are all in it together....how romantic!!

We booked a car with this rental company through a broker. At the time of booking, our exact flight arrival time wasn’t finalized, but we were scheduled to land around noon. Unfortunately, our flight was slightly delayed, and we then faced a massive queue exiting airport security due to the UK and Non-EU passport regulations. By the time we made it to the desk, we were two hours late.

Unhelpful and Ignorant Desk Staff
The woman working at the desk immediately informed us that our booking was completely gone because we were two hours late, and that we would have to make a brand-new booking either with them or someone else. She kept repeating that we were supposed to call them over the phone to inform them of the late arrival. I tried to explain to her that we obviously couldn’t make a phone call while we were thousands of feet in the air on a flight, but she was incredibly ignorant, dismissive, and entirely unhelpful.

Zero Cooperation
I contacted our broker to get the situation resolved on the spot. When the broker tried to speak with her, she flat-out refused to talk to them, stating they had to call her company's head office directly. We tried calling the head office, but there was absolutely no answer.

To top it off, I asked her if the car we originally booked was still available. It was sitting right there, but she refused to give it to us under our original terms. Instead, she smugly told us we could rent it directly through them right now, but for three times the original price.

System Delays and Unprofessional Behaviour
Refusing to be ripped off, we had no choice but to rebook a new reservation through our broker. Because of their system delays, we had to wait around for three hours. When the paperwork finally went through, we ended up with the exact same car and had to deal with the exact same agent.

Unbelievably, once she got the new booking, her mood completely changed. She became overly chatty and even pointed out another couple with two children at the counter, gossiping to us that they were also having major difficulties with their booking as if it were a joke.

The car itself was perfectly fine, but the customer service was shocking. Avoid this company if you want a stress-free trip.

The worst holiday experience I have had in my 50 years, avoid these guys before they ruin your whole trip.
Went to Rome airport (FCO) to pick up my Fiat 500 that I had already paid for through Discover to go to my friends wedding. No Fiats there so ended up with a Mahindra, shockingly bad car but that's fine. Went to pay the deposit with my credit card but for some reason it wouldn't work in their machine, asked them to tap it but they said they can't do that (I had been using the card fine in Rome for the last few days), the only other way was another credit card (How many people carry 2 credit cards?) or a debit card which I had BUT this meant I had to use their insurance which was an EXTRA 500 EUROS!!!!!!
I told them where to go and walked away to calm down and assess my options. When I spoke to other car rental places there they wanted 1400 euros for a car without a booking. So I went back to Viaggiare, apologised and said ok I'll have to take the disgusting 500 euros option. They said oh we cancelled your booking now so actually it will now be 800 EUROS!!!!!!!!!!!!!!!!! Because I was going to a friends wedding in Umbria that started in 3 hours I had to do it.
Scumbags. Do not go near this company or they will cost you the price of a holiday before it even starts. Everything you've heard about the car rental industry is true, super corrupt gangsters in horrible little uniforms.
Funnily enough the drop off in Brindisa was lovely and totally pain free.

The pick-up of the car did not take more than 15 minutes in Lamezia Terme, Italy. We received a brand new car 2026 (10 kms only in it). The return of the car was hassle free, acknowledgement subsequently followed soon.

Release of the deposit on the credit card was made within two hours from returning the car.

Very satisfied with the experience.

Great last-minute availability! We received a brand-new 2026 car, which was a pleasant surprise. The check-in and check-out process was smooth and hassle-free. The staff were incredibly friendly, funny, and spoke excellent English.

When our flight was canceled, they were very helpful and fortunately were able to extend our rental, which made a stressful situation much easier to manage.

Highly recommended!