Terrible form start to finish. Booked via an agent and the rental company hiked the rental with all kind of additional charges. The drop off was terrible ~ all of Viaggiares spaces were unavailable,... See more
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See what reviewers are saying
We had some trouble at check-in with card expiring soon (totally our fault). The young guy at the desk was a complete professional for the whole check-in process, spoke great English and was patient... See more
Company replied
We hired a car from Bergamo airport and were extremely impressed with the whole process. I had some concerns regarding a driving licence before I booked and my emails were always answered promptly.... See more
Company replied
The Viaggiare agency in Bergamo is a relatively small car rental. The personnel I met had a way above standard attention to their customers (me as well as others renting the same day). A problem solvi... See more
Company replied
Company details
Written by the company
Viaggiare Rent è una giovane e dinamica azienda specializzata nel noleggio a breve e lungo termine di auto e veicoli commerciali. Ci rivolgiamo ad aziende, liberi professionisti e privati, offrendo preventivi immediati per ogni tipologia di veicolo ed attraverso canoni personalizzati riusciamo a soddisfare ogni necessità ed esigenza dei clienti.
Viaggiare Rent - Let's Go!
Written by the company
- La nostra missione è fornire il miglior servizio di noleggio ai nostri clienti!
- Non offriamo solo un servizio di noleggio a lungo o a breve termine ma cerchiamo di dare il massimo che possiamo per fornire la migliore esperienza di noleggio ai nostri clienti.
Contact info
Via Aeroporto 13, 24050, Orio al Serio, Lombardia, Italy
- +39 340 6132637
3.8
Great
664 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Fairley quick at filling out the…
Fairley quick at filling out the collection forms. very happy with the car provided. Quick return and no issues.
10 December 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente,
la ringraziamo per il suo feedback. Siamo lieti di aver soddisfatto le vostre esigenze, le sue parole sono per noi occasione di crescita e di miglioramento.
Cordiali saluti.
Viaggiare Rent.
The disadvantage of the rental company…
The disadvantage of the rental company is that they charge an additional fee for winter tires or tire chains. In my opinion, a car rented during the winter should be prepared for driving in accordance with the legal requirements in force in the country
11 December 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Dear customer,
it is in the customer’s interest to ask for winter equipment when piking -up the car.
You can find the price in our website at https://www.viaggiarerent.com/ in the special rental condictions.
For other informations, you can contact our customer service at customercare@viaggiaresrl.it
Best regards.
Viaggiare Rent.
Great service
Great service. Great price & very efficient. Will use again.
9 December 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Reply from Viaggiare Rent - Bergamo
Dear Customer,
Thank you for your feedback. We are happy to have satisfied your needs, your words are an opportunity for us to grow and improve
Best regards.
Viaggiare Rent.
Smooth rental process for a change.
Smooth rental process for a change.
9 November 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Reply from Viaggiare Rent - Bergamo
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Everything was good!
The service personal were fast and professional and online check-in process helped to get the car faster than before. Also returining the car was without any issues.
24 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Dear Customer,
Thank you very much for your positive feedback! We are happy to have satisfied your needs and hope to see you again soon.
Kind regards.
Viaggiare Rent
Read the T's and C's first
Booking ref BGY 7186. Car booked through third party broker (Autoeurope) so you don't get to see the full terms and conditions of the rental company. So I advise you check the car rental website and read the terms and conditions before you book. If you are prepared to accept the risk of falling prey to the rather unfair clauses which are mentioned in these reviews then you only have yourself to blame. There are plenty of alternative rental companies out there. They tried the 'pick up more than 1 hour late so your contract is cancelled' trick but when I pointed out that I had been waiting for 45 mins for them to deal with just one person in front of me, and no way was I going to pay them a penny, and was prepared to call airport security, they realised I wasn't going to roll over.
22 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Dear customer, thank you for your feedback. Like indicated in our terms and condictions, we have one hour of tolerance to the time indicated in the voucher. After this period the lessor is exempt from delivering the vehicle. The customer can call us by phone in case of delay.
Best regards.
Viaggiare Rent.
Cars not in the terminal, but the rest was ok.
All correct except that they say they are at the terminal and it is not true. The office, like all the others, is in the terminal but the cars are in a parking some minutes away and you have to take a bus, like all the rest of the companies.
17 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente,
Grazie per la recensione, per noi è un aiuto per la crescita della nostra azienda. Restiamo a sua completa disposizione.
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer,
Thank you for the review, for us it is a help for the growth of our company. We remain at your complete disposal.
Greetings from all the Viaggiare Rent staff!
The vehicle was as expected
The vehicle was as expected. Easy to get the car. Any staff I spoke to were friendly and professional.
15 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
everything went smoth
everything went smoth. the car was new. the check and check out was fast and easy. the deposit was returnet in 10 days.the staff was frendly.
12 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
Fairly good service
Fairly good service. The car was excellent. The only negative was that I was contacted by phone and told to return the car immediately as I was past my booked dates. The tone of the phone call was quite unpleasant. This was however incorrect as I still had 2 days left. It seems a simple clerical error which was cleared up with an email with my booking voucher.
23 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente,
Grazie per la recensione, per noi è un aiuto per la crescita della nostra azienda. Restiamo a sua completa disposizione.
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer,
Thank you for the review, for us it is a help for the growth of our company. We remain at your complete disposal.
Greetings from all the Viaggiare Rent staff!
As every time good quality of service.
18 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
Would be happy to use them again. Hassle free and straight forward car hire
Collection was easy and quick. Communication with staff was friendly and clear. Vehicle was great and new (less than 10k miles) and was assured at drop off where we checked the vehicle over together and documents signed off for peace of mind. Friendly staff and would definitely use again.
13 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
I would totally rent from you again!
We would like to thank everyone involved. You made it so easy to rent the car, even though we left it to the very last minute and didn’t have a credit card. The car was brand new, there was very little bureaucracy, and it made our trip so much more comfortable. I would totally rent from you again!
9 October 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
Do not arrive 10 minutes late, you have no car.
Last Thursday we arrived at Bergamo airport at 1050 PM due to a slighly delayed Ryanair flight. We contacted Viaggiare the car rental from the plane to remain open after 1100 PM.
The phone was answered but the person told us that he would close exactly at 1100 PM and not wait, we should ask for a refund.
We had no car.
Sunday on our way back, we passed by the offices of Viaggiara and we requested a refund.
They refused to refund.
Based on the reaction of Viaggiare customer services on this mail, I contacted them on the indicated mail address but without response.
26 September 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente,
la ringraziamo per aver scritto una recensione. La sua opinione è molto importante per noi, poiché ci impegniamo costantemente per migliorare e crescere.
Siamo spiacenti per quanto accaduto e siamo a sua disposizione per approfondire la vicenda.
Non esiti a contattare il nostro servizio clienti all’indirizzo customercare@viaggiaresrl.it
Cordiali saluti,
lo Staff Viaggiare Rent
–
Dear Customer,
Thank you for writing a review. Your opinion is very important to us, as we constantly strive to improve and grow.
We are sorry for what happened and we are at your disposal to investigate the matter further.
Do not hesitate to contact our customer service at customercare@viaggiaresrl.it
Sincerely,
the Viaggiare Rent staff
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
Great car hire company
Very helpful young lady at car check in, great that she didn’t force us to take out additional car insurance as we had already paid for the top one through booking agent. Car was virtually brand new, clean and great drive. Would use these guys again!
21 September 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
Cancelled my booking as I was 1 hour…
Cancelled my booking as I was 1 hour late due to passport control and charged me 50e - then gave me the wrong car
16 September 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente,
come scritto nei nostri termini e condizioni che lei ha sottoscritto al momento della prenotazione all’art.3 Condizioni di prenotazione e pagamento del noleggio, abbiamo una tolleranza di un’ora per il ritiro dell’auto. Inoltre, “qualora il Cliente si presenti oltre la tolleranza prevista, il Locatore è esonerato dalla consegna del veicolo senza che ciò implichi inadempimento contrattuale dello stesso.”
lo staff Viaggiare Rent
–
Dear Customer,
as written in our terms and conditions that you signed at the time of booking in art. 3 Rental booking and payment conditions, we have a one-hour tolerance for collecting the car. Furthermore, "if the Customer shows up beyond the expected tolerance, the Lessor is exempt from delivery of the vehicle without this implying breach of contract of the same."
the Viaggiare Rent staff
Quick check in and car collection
10 September 2024
Unprompted review
Reply from Viaggiare Rent - Bergamo
Gentile Cliente, la ringraziamo molto per la sua recensione a 5 stelle, ci auguriamo di rivederla ancora da noi!
Un saluto da parte di tutto lo staff Viaggiare Rent!
–
Dear Customer, thank you very much for your 5-star review, we hope to see you again with us!
Greetings from all the Viaggiare Rent staff!
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