Excellent customr service I got from Sanina. She is efficient, understands your problem and always answered my questions. Alway sgot an answer within 24 hours and always ready to help me out. Tha... See more
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Is a very good service and helping to give us credit limit - when noone other bank institution in dk - did . * the unique reason of 1 star less in my review is - the extremely high monthly tax o... See more
Company replied
ViaBil is the name when you are in need of financial support around day to day life and plan your budget as per your comfort. My son having his birthday and with the help of ViaBil I bought the gift... See more
Company replied
ViaBill to the rescue as I say to my wife all the time. We fell on hard times because we had to move to a new apartment and ViaBill came in handy as all the other companies refused to come through wit... See more
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Company details
Written by the company
Our point-of-sale financing solution allows users to buy their desired products now and repay in equal monthly payments without any fees or interest. Our solution has been used by more than 250.000 people and can be used in 4.000+ ecommerce stores today.
Contact info
Grønnegade 10, 1, 1107, København K, Denmark
- 88 826 826
- support@viabill.com
- viabill.dk
4.4
Excellent
21K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from ViaBill
Hej Ryan, tak for den gode anmeldelse!
Vi er glade for, at du valgte ViaBill til dine indkøb.
Vores team arbejder hårdt på at gøre betaling simpelt, så det er fantastisk at se, når det lykkes for vores kunder.
God shopping! De bedste hilsner, Julie, ViaBill Support Team.
Beware of this company
Beware of this company. They have so much hidden fees and they just take and take your money until your account is empty. They also charge you for every use and have a ridiculous monthly fee on top of your monthly due so you end up paying more for your purchases. PURE SCAM!
4 January 2026
Unprompted review
Reply from ViaBill
Hi Jael,
Thank you for taking the time to share your experience. We’re sorry to hear that you feel this way, as this is certainly not the experience we want our customers to have.
ViaBill does not have hidden fees, and all fees, interest, and monthly account costs are clearly stated in our terms and shown before and after a purchase, as well as on the account overview. We understand, however, that these costs can feel overwhelming if expectations are not aligned, and we take that feedback seriously.
We would very much like to look into your specific case and explain how the charges on your account were calculated. Please feel free to contact us at support@viabill.com
, and include your account details so we can assist you further.
Kind regards
Viabill Team.
Perfect and reliable
18 November 2025
Unprompted review
Reply from ViaBill
Hi Yasser,
Thank you very much for the 5 stars and feedback.
Have a nice day
Regards
The ViaBill Team
Im so happy ViaBill because anytime i…
Im so happy ViaBill because anytime i want to buy online the best ViaBill.thnks
11 November 2025
Unprompted review
Reply from ViaBill
Hi Joan,
We appreciate your support so much – thank you!
Have a nice day
Regards
The ViaBill Team
Fast and good help always
11 November 2025
Unprompted review
Reply from ViaBill
Hi Romeo,
Thank you very much - we appreciate you as a customer.
Have a nice day
Best regards
The ViaBill Team
😎😎😎😎The best
11 November 2025
Unprompted review
Reply from ViaBill
Hej Viktor,
Din anmeldelse betyder meget for os – tak!
Ha’ en god dag
Med venlig hilsen
ViaBill-teamet
Perfect 🤩😍😍
11 November 2025
Unprompted review
Reply from ViaBill
Hej Hossein,
Mange tak for de 5 stjerner!
Ha’ en god dag
Med venlig hilsen
ViaBill-teamet
Reply from ViaBill
Hi Luay
Thank you for your review and your kind words about our service.
We noticed that you gave us 1 star, and if this was by mistake, you’re of course welcome to update it — otherwise we’d also appreciate hearing from you if there was anything in your experience we could improve.
You’re always welcome to contact us at support@viabill.com
if there’s anything we can help you with.
Kind regards,
ViaBill Support
Reply from ViaBill
Hi Gary,
Thank you for your great feedback! We're happy to hear you find our service quick, easy, and very good to use.
Kind regards,
ViaBill Team
Reply from ViaBill
Hi,
Thank you for your great review. We are delighted to hear that you find ViaBill fast, reliable, and convenient, and that we have never disappointed you.
Best regards
ViaBill Team
I had a very negative experience with…
I had a very negative experience with ViaBill. My payment failed because my Visa card had to be blocked due to fraud. I received a reminder email during the weekend, and already two days later they added a 100 DKK fee (rykkergebyr), without giving me reasonable time to react or update my new card details.
This feels extremely unfair to loyal customers. I was willing to pay the original amount right away, but instead ViaBill immediately added extra fees.
Very disappointing service.
23 September 2025
Unprompted review
Reply from ViaBill
Hi Joel,
We’re very sorry to hear about your experience and understand how frustrating it must be to be charged a fee so quickly, especially when dealing with a blocked card situation.
Our intention is never to cause added stress for loyal customers.
We appreciate your willingness to pay the original amount promptly, and we encourage you to contact our customer service so we can review your case and assist you as best as possible.
Please feel free to reach us at 88 826 826, available on weekdays from 8 am to 12 pm, or email us at support@viabill.com. We want to help find a solution.
Best regards,
ViaBill Team
Too much complicated to understand
Although their customer service is good, ViaBill’s payment system is far too complicated compared to competitors like Klarna or Anyday, which offer a much simpler and clearer interface. Even though everything is available in English, I still found their app structure confusing and difficult to navigate. The payment process itself is overly complex, they seem to charge for every single day, and if you can’t pay on time, the fees quickly add up to the same amount you were originally credited. On top of that, if you choose to pay at the end of the month, you’re charged extra. Unlike Klarna, ViaBill doesn’t provide the same flexibility for users, which makes the whole experience frustrating.
21 August 2025
Unprompted review
Reply from ViaBill
Hi Nischal,
Thank you for sharing your honest thoughts with us. We’re truly sorry to hear that you found our payment system difficult to navigate—it’s never our intention to cause confusion or frustration.
We completely understand how important it is for a payment solution to feel straightforward and flexible. It saddens us to learn that our app and fee structure didn’t meet those expectations for you. Your feedback highlights areas where we need to do better, and we are committed to making improvements based on what you’ve shared.
Please remember that our customer service team is always here to support you if you ever feel uncertain or need help managing your payments. Your experience matters deeply to us, and we’d love the chance to make things easier for you.
Thank you again for your feedback and patience. We hope to have the opportunity to serve you better in the future.
Kind regards
ViaBill Team
Reply from ViaBill
Hi Adnan,
Thank you for your positive feedback! We're glad to hear that you like ViaBill.
Kind regards
ViaBill Team
It was very easy to follow the…
It was very easy to follow the guidelines to become a part of ViaBill and thankyou for accepting me. Yours kindly Jens Kristensen.
18 July 2025
Unprompted review
Reply from ViaBill
Hi Jens,
Thank you so much for your kind review and your warm words! We are delighted to hear that you found the guidelines easy to follow and that you feel welcome as part of ViaBill.
We look forward to making your experience even better.
Kind regards,
ViaBill Team
Thanks alots, very satisfied 🤩🤩🤩🤩
7 May 2025
Unprompted review
Reply from ViaBill
Hello Karla,
We work for satisfaction – and you confirm that it works! ✅
Sincerely, ViaBill Team
I must admit that I am absolutely…
I must admit that I am absolutely delighted with the Viabill app! Since I started using it, my online shopping has become so much simpler and more comfortable. It's amazing how easily you can split the payment for your favorite products into smaller, convenient installments without any hidden fees or complicated formalities.
The app's interface is incredibly intuitive and user-friendly. Navigation is simple and pleasant, and the entire payment process is quick and seamless. Just a few clicks are enough to finalize the transaction and enjoy your new purchase without worrying about a large, one-time expense.
A huge plus is also the flexibility that Viabill offers. I can choose how I want to repay my purchases, which gives me a sense of control over my finances. It's a truly fantastic solution that allows me to fulfill my needs and desires without excessively burdening my budget.
I am impressed with how efficiently Viabill's customer service works. Every time I had a question, I received a quick and professional response. This builds trust and makes me feel truly valued as a customer.
In summary, the Viabill app is an absolute bullseye! I am extremely satisfied with its functionality, ease of use, and flexibility. Thanks to it, my online shopping has become pure pleasure, and managing the household budget is much easier. I wholeheartedly recommend Viabill to anyone who values convenience, security, and a sensible approach to finances! It's simply a brilliant app!
7 May 2025
Unprompted review
Reply from ViaBill
Hi Jakub,
Thank you so much for your kind and detailed review! 🌟
We’re so happy to hear that the ViaBill app has made your online shopping easier and more flexible. It’s great to know you appreciate the user-friendly interface, the payment flexibility, and our responsive customer service 💙
Your recommendation means a lot to us – we’re truly grateful to have you as part of the ViaBill community! 🙌
Best regards,
ViaBill Team
It does not allow you to make payments…
It does not allow you to make payments to settle your debt. Due to the high monthly fee, I tried to pay for 2 days to pay off all my debt before the subscription fee. Absolutely no payment through the application. When I contacted the help centre, he said I could make a manual payment. I made a manual payment, but it took almost 2 days for the money to reflect in the account. You cannot pay through the app to get a monthly membership fee of 500 kroner. It's a scam.
2 May 2025
Unprompted review
Reply from ViaBill
Hi Hyusein,
Thank you for your feedback.
We're sorry to hear about your experience. If you're having trouble making a payment through the app, it's always possible to pay using a payment slip (FI-kode), which we’re happy to send if you contact us. Many customers use the in-app payment option successfully, so it’s possible there was a technical issue in your case – and we’re sorry it didn’t work as expected.
Please note that manual payments are processed via bank transfer, which can take 1–2 business days to be reflected in your account. Unfortunately, this is not something we can control directly.
Also, we’re a bit confused about the 500 DKK monthly membership fee you mentioned – this doesn’t match our pricing. Please reach out to us directly, and we’ll be happy to explain everything in detail and help resolve any misunderstanding.
Best Regards,
ViaBill Team
you charge 200dkk just because I…
you charge 200dkk just because I instant app to check what it is i don`t sing credit contract nothing just apply but don`t complete until last step and to close account your charge 200dkk scam app and companies i get more charges in future I will sue don`t you dare
24 April 2025
Unprompted review
Reply from ViaBill
Hi,
Thank you for your review.
We’re sorry for any confusion regarding the account and fee. Please note that the 200 DKK fee is only charged if a credit limit has been accepted. All customers have a 14-day right of withdrawal, during which the agreement can be canceled free of charge if you no longer wish to keep the account.
If the account is not canceled within the 14 days, the fee will apply as stated in our terms. During this time, we also send email notifications to keep you informed about your account status and any upcoming charges.
We truly apologize if this was unclear and for any frustration it may have caused. Please don’t hesitate to contact our customer support if you’d like us to review your case — we’re happy to help.
Best regards,
ViaBill Team
GR8 Service
31 March 2025
Unprompted review
Best buying app ever
An user friendly app with a good range of stores. I strongly recommend it.
31 March 2025
Unprompted review
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