Viabenefits Reviews 212

The problem with via benefits is they do what is easiest and cheapest for them. I have to use them to choose my medicare plan each year. I wanted plan G. They only had ONE plan G available and it was one of the most expensive ones. On the Medicare webiste there were many Plan G's available at LOWER prices for where I live. Remember every Plan G covers the SAME things equally. I would have to pay over $100 a month EXTRA because I have to use Via Benefits. TERRIBLE. ZERO STARS!!!

I was forced to use this company for an HSA through my employer. This company charges $2/month as a maintenance fee and $3/month as an investment fee, even if there are no changes in the account beyond investment return. When you close your account to get away from these fees, they charge you $25. Terrible experience. I would never use this company outside of being forced to.

Via Benefits...If I could I would give it a minus 10 stars, -10. 3M changed companies to administer the refunds to retirees, which 3M very kindly collaborates with us, and like me after 35 years of proud work in my great company, 3M.
Unfortunately, Via Benefits thinks that because we are retired they have to treat us as worthless and make our lives more difficult. It's been almost a month and a half for them to deposit money that is not theirs, but they ask me over and over again for the same information that they already received and that their employees don't know how to use. Every time I call on the phone, they give me a new answer and a new "mission impossible" And the dance continues and I wait for the money that is supposedly the help for our medical service. The complaints are daily and the Via B companies are not at all interested in improving the service. On the contrary, after 4 calls and having received bad treatment and signs of lack of respect, apparently, it may be, maybe they can solve the problem that is only theirs. Until I see my money deposited I won't change my mind and even so I don't think I will. Also, in general companies like this don't give a damn about good service.

We called many times tried to get re-imbursement for Jan, 2025 and now for Feb. The status for both months still in process. Called again today (Feb, 7) they told me to call back next Friday 14, if not yet receive money.

Really??? At least pay us for Jan???

Terrible...they have deteriorated. Terrible service and screw things up.

Spent all day trying to get connected to a licensed insurance advisor. Phone call got disconnected on every attempt. No call back. I worked 46 years for PacifiCorp and answered the phone on trouble calls 24-7. I think the employees of Berkshire Hathaway deserve better than this. I will not call back. I would recommend anyone else to not waste there time with Via.

This place is useless,takes weeks for these clowns, to reimburse pharmacy and premium payments!

Request to be reimbursed for 1 month healthcare premium cost denied to cover full cost of the premium due to spouse (wife), who is also the retired 3M employee is not listed as a dependent. There is no place on online app to add a dependent. As a retired 3Mer, I am so frustrated my husband can't use his Via account to pay our full premium. When we had the Reimburse Me App, they always paid our full monthly medical premiums for both the husband & wife. I sent enough documents to prove I was a dependent. 3M should fire this company!

I downloaded the app set up my login. Now every time I log in I get a message to call to verify my identity. Have called 3 times answered the questions then they want me to wait for someone else. I was on the phone with a guy who didn't know anything. He wanted me to open the app ,guess he forgot why I was calling, I had to explain that I could not open the app. After an hour he finally gave up. I still can't get on the app.

Via Benefits is a joke.. Holding time to speak to them has been averaging 120 min., finally had to try to weed through the insurance web myself and now that I choosen a plan it's a nightmare. I have teeth that need extracting and I need a bone implant, it seems all the Oral Surgeons have dropped the Medicare plans and I'm stuck with an infection and no oral surgeon..I have called 4, all no longer deal with medicare plans.
There has been 0 help and I'm afraid I'm stuck..
I tried to reach out to my company and the only number I got was to Via Benefits..

I don't know why my company has chosen via benefits, but this is the worst possible company to have you FSA managed by. Can't log in into my account without having access to my cell. the webpage says I can call if I don't have access to cell phone, I called,nobody picks up the phone. Contact us page provides an option to contact via email, the link is not working. I am frustrarted beyond words

My wife retired from Pepsico, a company that has retirement benefits managed by Via. I received a call asking me to call them. When I did they told me that Pepsico has an account with money in it with which we can buy health insurance. When I asked how much was in the account, I was told that we would have to buy insurance through Via in order to find out. I was on hold for close to two hours before getting this useless and unbelievable information. I see that there are dozens of negative reviews of via and many BBB complaints. It's troubling that Pepsico would use them

The company can improve by firing all their employees. It is the most incompetent company I have ever had to deal with. They say they will call back, and if you are lucky, they call, ring 2x and hen they hang up, never to be heard from again. Hours spend on line and on the phone and still not getting the insurance c9verage you need. Yesterday spent 4 hours on.the phone the person we spoke with did not know her job, kept putting us on hold so she could speak with her supervisor. . After 4 hours they figured out the error and supposively fixed it. T9day we get a call amd the guy says there is a problem with one 9f the questions, which was the same noted by the girl from yesterday's 4 hour phone call. The guy starts to correct and the call drops. No he never did call back. We call back and wait another 40 minutes a girl answers and plays like she can not hear us and hands up. Eversource should fire this company. They are a waste of your time and of not help.

Please allow 1 hour minimum to transact with Via/WellCare to solve a problem or get a question answered.

After navigating their confusing website and apps to get what supposed to be MY MONEY usually for ridiculous details I get “not approved”. Unreal such an entity could be used to frustrate retired seniors just trying to get what’s legitimately theirs. Sad that 3M company would put their retirees through this!

My premiums have skyrocketed since SAG-AFTRA dumped senior performers in 2021. The advisors at Via Benefits were decent the first two years, but since 2023 they have generally been lame (to be kind). Generally poorly trained, ignorant, and almost impossible to reach. Because of that increase, we tried to change our medigap plan for next yeaar. The advisor recommended a company with significantly lower premiums, (of which we had never heard and is not even on VB's website). My wife and I were both denied for vaguely stated reasons (neither of us has EVER been denied previsously). When trying to find out how to appeal the denial VB said they couldn't do anything and we were told to contact the new company directly, which we have done and are inching our way toward getting an explanation for the denial reasons.

Confusing website especially since there is a website for HSA benefits and a separate website for the portion of your HSA that is invested. High fees. If you are eligible use Fidelity or another brokerage where HSA have no fees.

I have the same horrible experiences that every one else describes. I believe the root cause of Via Benefits’ problems is they are understaffed, and very few on the staff have the training or authority to do anything to help you. When a customer calls in, there is apparently no documented case opened that ensures the customer need is handled to completion; there is no follow up. No employee takes ownership of a problem; they just hand it off to others. If a call gets lost or dropped, they never call back. On hold times can be 3 to 4 hours each, and I often had two or more sequential hold sessions in one day. Customers are not allowed to call anyone or any department directly. All incoming calls get routed to people who know nothing, and who then transfer your call to someone else, where you are likely to again sit on hold for a long time. If you ask the first person to stay on the line until the next person answers, they refuse to do so. If you don’t want to stay on hold, and you instead request an automatic call back, the person that calls you a few hours later knows nothing, then like before, you get transferred and put on hold for more hours. Often their work day is over by then, and the call will terminate. In summary, Via Benefits knows almost nothing about how to properly provide customer service. I’d give them zero stars if that was an option.

I would rate Via Benefits lower than ONE Star if I could. I have had nothing but horrible experiences with it ever since I've been dealing with them and have actually avoided dealing with them as much as possible. I keep getting very simple claim requests NOT APPROVED when the information is adequately submitted and visible on the documents I forward. This has happened zillions of times. I'm ready to file a formal complaint with everyone possible about their horrible service which results in way too much time and effort to get a simple reimbursement for even a $10 prescription!!!!

Have tried and tried to get a reimbursement for fees already out of pocket. I can't believe how many times I've tried to deal with this company...around and around we go, always sending me back to the website. a different story all the time when trying to talk to company representatives. Thieves for sure! Stay away from this company. They are in the business of stealing your hard earned money!