Great customer service and tech staff Only gave 4 stars because twice in the last couple of years we have experienced problems with our connection but other than that service has been great at a very... See more
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We have had this wifi since Feb 2025 with no problems. At first when we reported the WiFi was down it looked like we would have to wait 5 days for an engineer to visit, however when we explained that... See more
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We’ve had Vfast coming up to 12 months and not really had any problems only occasional buffeting until a couple of weekends ago and it was really playing up Rang service and spoke to someone , an ac... See more
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Dashboard is a little clunky but customer service is great! Would like to be able to combine accounts under one login. Not had any problems with service delivery so far, 18 months in. Roll over bol... See more
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Company details
- Internet Service Provider
- Internet Provider
- Internet Shop
- Phone and Internet Service
- Telecommunications Equipment Supplier
- Telecommunications Service Provider
About Vfast Ltd
Written by the company
Welcome to Vfast Internet
For over a decade Vfast Internet has been one of the UK's fastest growing internet service providers. We offer a full suite of broadband services to our residential users. Broadband is intrinsic to daily life and we want to be the provider of choice for residents across the UK.
We are determined to offer the best service our customers have received from any broadband provider. We continually invest in training for our teams to make them more responsive, to resolve issues more quickly and to always follow up immediately. Keeping our customers in the loop is a priority as we believe that good communication is key to a positive experience with your internet provider.
Vfast Internet offer broadband services including WiMAX (wireless fibre), Full Fibre (FTTP), Fibre to the Cabinet (FTTC) and much more. We also offer a Digital Voice (VoIP) service to our customers which can save costs on traditional BT landlines where applicable.
Vfast Internet partner with infrastructure providers like City Fibre and OFNL to provide Full Fibre (FTTP) in residential areas across the country. We are also rolling our own Full Fibre (FTTP) network across Kent which offer our residential customers up to a huge 1Gb download speed!
Our head office is based in Kent, in the South East of England where our customer experience, support team, engineers and senior leadership are all based.
For more information about our services or what services are available to your property call us on 01227 668901 or visit our website
Introducing our brand-new Customer Support Hub!
Written by the company
- We are committed to getting our customers to help they need as quickly as possible.
- We’re excited to launch our Customer Support Hub - your go-to place for helpful self-service articles and guides. From connecting to Smart TVs and improving Wi-Fi coverage, to understanding the speeds you can expect and much more, it’s all in one easy-to-access space. Get the answers you need, when you need them.
Price Guarantee
No in contract price rises for Vfast customers
In 2022 Vfast Internet announced our guarantee of no in contract price rises for our customers. We have never increased prices for our customer in contract in over 10 years of operation but now we are pleased to offer this as an official guarantee. Our customers can now benefit from a guarantee that the price you pay when you sign up is the price you pay as long as you are in contract with us. No surprises, no increases just stability and a service provider you can rely on.
Contact info
County House Station Approach, CT4 5DT, Canterbury, United Kingdom
- 01227 668901
- sales@vfast.co.uk
- vfast.co.uk
Introducing our Customer Support Hub!
4.3
Excellent
4K reviews
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Super smooth WiFi
Dashboard is a little clunky but customer service is great!
Would like to be able to combine accounts under one login.
Not had any problems with service delivery so far, 18 months in.
Roll over bolt ons are very helpful too.
11 February 2026
Reply from Vfast Ltd
Good Morning Helen,
Thank you for your lovely review. We are pleased to say that we are in the process of upgrading our customer dash board too and your comments are noted.
Kind regards,
The Vfast Team.
We are sick of phoning daily
We are sick of phoning daily, you need to send someone out to sort it. We have 26 people who have commented on the brynteg owners page (private) stating the WiFi is diabolical. One owner said someone came out and said that the problem is that the is not enough masts.
You have been working on site to put fibre optic from the office to the club house to give them a better service but what about us owners who pay obscene amounts of site fees, that we can't even watch a program with out it buffering constantly. SORT THE ISSUE please
11 May 2026
Unprompted review
Reply from Vfast Ltd
Good Morning Lorraine,
Thank you for leaving a review. We have requested more information so we can help further. Please reach out to the customer experience team on customer-experience@vfast.co.uk or call in on 0330 324 0324, option 1 so we can look into this further for you.
Kind regards,
The Vfast Team
Took a contract out in February just…
Took a contract out in February just had a refund May the site I’m on Northern farm does not have any signal whatsoever when you pay for it. They never sent a contractor out or engineer to fix the problems waste of time and effort and causing stress.
4 May 2026
Reply from Vfast Ltd
Good Morning,
Please email our customer experience team at Customer-Experience@vfast.co.uk or call 0330 324 0324 (Option 1) to discuss this further.
Kind Regards,
The Vfast Team.
Recent email problem sorted quite quickly…
Recent email problem sorted quite quickly but it would have been 5 stars if I'd been notified that there was aproblem rather than have to find out for myself
4 May 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We will ensure your feedback is taken on board to enable us to improve in the future.
Best Regards,
The Vfast team.
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review, our team really appreciated your positive feedback and kind words.
Kind Regards,
The Vfast Team.
Helpful service and good communication
Helpful service and good communication. The recent 'outage' was handled well.
4 May 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. We are so glad to hear you felt the service provided was helpful and you received good communication.
Best Regards,
The Vfast team.
The overall process from start to setup…
The overall process from start to setup was 1st class. On the service desk, it’s encouraging to speak to people who understand and know their product offerings. I’d like to please track down the lads that did the actual connection. My son was here on the day and didn’t get their names. Please if you could track who did that job. They were friendly, professional and again guided us through the process. Well done and thank you Vfast
29 April 2026
Reply from Vfast Ltd
Good Morning,
Thank you for your wonderful feedback, we will ensure your positive comments are passed on to the relevant team members.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good evening,
Thank you for your kind review.
With Best Wishes,
The VFast Team
When you get in touch with an issue…
When you get in touch with an issue they are good at fixing it and feeding back
2 May 2026
Reply from Vfast Ltd
Afternoon Margaret,
Thank you for taking the time to leave a review, We are so glad to hear that we were able to help and fix the issue that you were having.
Kind Regards,
The Vfast Team
Problem sorted.
Although I waited in the queue to be spoken to for over an hour, they sorted my connection problem out straight away.
2 May 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave us a review. Thank you for your positive feedback, our technical team works hard to ensure thorough investigation is carried out for all enquiries which may effect call times. We appreciate your patience and are glad this has been resolved.
Kind Regards,
The Vast Team
It took 3 days for vfast to contact me
I am listed as vulnerable so when I lost Internet connection, it took 3 days for vfast to contact me. The Internet is my lifeline and is essential as I live alone.
However, when the engineer came out, he was professional and helpful, which is a positive.
24 April 2026
Reply from Vfast Ltd
Good Morning,
Please email our Customer Experience team at Customer-experience@vfast.co.uk or call 0330 324 0324, option 1 and we will investigate this further.
Best Regards,
The Vfast Team.
Vfast Woosh! Does what it says on the tin.
Vfast - does what it says on the tin. Woosh! The team communicated well, responded to the issue in record time - solution found, problem solved, happy days! If only more companies worked as well, in such a timely fashion, with efficiency and expertise, this world would be in much better shape. Thank you Vfast!
1 May 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for your fantastic feedback. Our team works hard to provide a 5-Star service and are so happy this has been reflected in your comments.
Best Regards,
The Vfast Team.
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your positive comments regarding our communication and response time, our team really appreciates your feedback.
Kind Regards,
The Vfast Team.
WiFi project
Not without issues but it was a project of reasonable scale. They stuck at it and customer service was of a high standard. Would gladly recommend.
24 March 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. We are so happy to hear you have had such a positive experience with Vfast, we look forward to having you as a customer for a long time.
Kind Regards,
The Vfast Team
Whenever the site is busy
Whenever the site is busy, your WiFi becomes almost unusable. Signal needs improving to handle the amount of users.
1 May 2026
Reply from Vfast Ltd
Good Afternoon,
Please email support@vfast.co.uk or call 0330 324 0324 (option 2) with your ticket ID so we can get this fixed for you.
Best Regards,
The Vfast Team.
Always helpful
Always helpful, friendly staff who answer the phone. Nearly always able to rectify any issue quickly.
1 May 2026
Reply from Vfast Ltd
Afternoon Trisha,
Thank you for taking the time to leave a review, we pride ourself on our customer service and work hard to resolve any issues quickly for our customers.
Kind Regards,
The Vfast Team
Jack
Jack, was extremely clear in the instructions, talking me through, getting me back online. Very patient and helpful.
1 May 2026
Reply from Vfast Ltd
Afternoon Ruth,
Thank you for taking the times to leave a review, We shall make sure Jack it aware of your lovely comments.
Kind Regards,
The Vfast Team.
If there is an issue with the WiFi
If there is an issue with the WiFi, the team at V Fast are always quick to respond. The connection is good , I work from home , definitely good enough for this can be a little glitchy at times but as I said , quick to respond. I would recommend
30 April 2026
Reply from Vfast Ltd
Good Afternoon,
Thank you for taking the time to leave us a review. Thank you for your positive feedback on your experience, this means a lot to our team.
Kind Regards,
The Vfast Team.
Reply from Vfast Ltd
Hi Debbie,
Please do email support@vfast.co.uk or call 0330 324 0324, option 2 so we can investigate this for you.
Best Regards,
The Vfast Team
When we experienced minor hiccups in…
When we experienced minor hiccups in service, via a phone call you were able to guide us through how to correct the problem that was at our end, not the signal coming in.
The help has been very prompt the couple of times needed.
We are very happy with our choice in Vfast.
30 April 2026
Reply from Vfast Ltd
Good Morning,
Thank you for taking the time to leave a review, We are glad to see that we were able to help resolve the problem you had.
Kind regards,
The Vfast Team.
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