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VetShop.co.uk Reviews 

3,401
•
TrustScore 4.5 out of 5

4.5

Pet Store
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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices offered across a very wide variety of pet food and supplies. Consumers genuinely appreciate the daily convenience of smoothly navigating the digital website, setting up repeat subscription orders, and receiving prompt customer support whenever required. Some reviewers were not happy with delivery complications caused by external couriers, which occasionally resulted in frustrating shipping delays or missing parcels. A few people also noted occasional recurring problems regarding heavily damaged packaging, incorrect item quantities, or receiving goods nearing their official expiration dates.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting prompt and efficient shipping times.... See more

Price

Reviewers mention positive feedback about price, often describing products as very reasonable and... See more

Product

People report positive experiences with product variety and quality, noting a large range of items available... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Customers had positive experiences with service, frequently highlighting efficient delivery, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more

Rated 5 out of 5 stars

This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more

Rated 5 out of 5 stars

Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more

Rated 5 out of 5 stars

This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more

Company details

  1. Pet Store
  2. Bird Shop
  3. Animal Feed Store
  4. Pet Supply Store

About VetShop.co.uk

Written by the company

VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.

We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.

Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.

Why shop with us?

  • Next day delivery available
  • Subscribe & Save on every repeat order
  • Apple Pay & Google Pay accepted
  • Friendly UK-based customer service

VetShop.co.uk - online pet supplies delivered to your door

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(3,401)

124 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

What’s amazing attention to customer…

What’s amazing attention to customer service.

I ordered some dog food for my mother in law and few bits for our dog. My mothers dog food we seem to be experiencing supply
Issues so this was our first order. The order was late so I phoned straight through to lady who really under stood the situation discounted the order and arranged for it to be inevitably despatched. She was so apologetic.

It’s nice to see an online company have so much attention to customer service so often with online companies you have to wait 20 minutes to someone on a different continent with a scratchy line

14 July 2025
Unprompted review
Rated 3 out of 5 stars

My pet didn’t like the food but they…associate o d t

My pet didn’t like the food but they wouldn’t return it cos the outer box was open which was very disappointing as speaking to Dechra they put me in contact with where I bought it to claim a refund.
It’s a waste really
Bit blunt on email also “nothing we can do if you’ve opened the box”
Learnings for future then I guess - don’t open the box

14 July 2025
Unprompted review
Rated 5 out of 5 stars

Great company and so helpful

I have put my cats on a hypoallergenic diet and I have bought 2 bags from Amazon of the smaller size and wanted to get the larger sized bag.Amazon was going to take 1 week to be delivered.I needed it within a couple of days.I found vetshop.co.uk and the price was so reasonable.I paid £7.99 for the express shipping as I needed it quickly.It arrived the next day so was very happy.
The food bag was ripped so some of the food was coming out.The external bag was intact so it may have happened in the warehouse accidentally and they were unaware.The company could not have been more helpful.I sent a picture of the rip and they said they would send a new bag but would arrange for the ripped one to be collected.I explained that I would have to take a little of the food out as I was needing it as that’s why I paid for express delivery.They were fine with that and I have got to say even though this bag was ripped I still give them 5 stars.They were so helpful.Thank you.
I highly recommend this company and would most definitely use again.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Great Company

I had never used VetShop before until my recent purchase of dog food. However the price was better than other firms and the service and fast delivery was second to none. I shall definitely use VetShop again.

9 July 2025
Unprompted review
Rated 1 out of 5 stars

Watch out for these cowboys

Watch out for these cowboys. Keep sending promotion emails then will not honour offer. Says the email is a mistake. Deal with a firm that will honour the offers in there emails even if it is a mistake.

30 June 2025
Unprompted review
Rated 5 out of 5 stars

My dog food.

I ordered the dry dog food and the service was excellent. I was kept informed all the way until it was delivered. Extremely pleased. Thanks.

22 June 2025
Unprompted review

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