Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Great purpachese experience
31 July 2026
Reply from Vestiaire Collective
Dear Natalia,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day ahead and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Your Australian shipping and mail fees…
Your Australian shipping and mail fees are cost prohibitive. I would buy so many more things from you if this was more reasonable. Instead I have preferred other platforms with more reasonable shipping fees.
31 July 2026
Reply from Vestiaire Collective
Dear Louise,
Thank you for sharing your feedback with us!
Just to keep you informed, shipping fees are based on your location, the seller's location, and the price of the item. Because each item's shipping cost is calculated individually, you'll be able to see the exact delivery fee for your order right at checkout.
If available, opting for Direct Shipping is a great choice—it offers faster delivery while helping to lower the carbon footprint of your purchase.
We really appreciate your understanding. If you need anything else, feel free to reach out to us via chat in the app by going to Me > Help.
Have a wonderful day, and we look forward to helping you again soon!
Best regards,
The VestiaireCo team
Reply from Vestiaire Collective
Dear Sophie,
Thank you for your feedback.
We are pleased to learn that you had a positive experience with us.
We would like to clarify that the selling fees applied to each sold item allow us to offer free shipping labels and insure packages for sellers in over 40 countries.
Your selling price is provided at the time of deposit, as well as when a member submits a price offer.
The selling fee rates depend on the item's price.
You can view our complete fee schedule using the following link: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
We hope this information proves useful. Please feel free to contact us if you require any further assistance.
Best regards,
The Vestiaire Collective team
easy to use and fast service team
31 July 2026
Reply from Vestiaire Collective
Dear Zhasmin,
Thank you for taking the time to share your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Total unfairness
The product that was described as "very good condition" and had a high price looked terrible and no one would have taken it even for free. It was unusable.
23 July 2026
Reply from Vestiaire Collective
Dear Carmela,
Thank you for your feedback and for sharing your experience with us.
We understand your concern regarding the Non Signé / Unsigned Wool mid-length dress (ref. 64588185) that you received.
Upon review, we can confirm that our expert team examined this dress and found it to be authentic and consistent with its description, which is why it was sent to you.
Since you filed a claim concerning its quality, our expert team has agreed to conduct a second review; our records indicate that the item is on its way to our hub.
Once we receive it, we will inspect it again and inform you of the results within 7 days via email.
We greatly appreciate your patience and understanding, and we are here to assist you further if needed.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Mirela,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Selling on VC platform a few times…
Selling on VC platform a few times already. Must have patience to wait for the right buyer.
Convenient using the mobile app for listing and complete the sales.
Would recommend 👍
24 July 2026
Reply from Vestiaire Collective
Dear Niko,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I absolutely LOVE selling on Vestiare
I absolutely LOVE selling on Vestiare. Easy and convenient way to sell your Gently Pre-Loved Items. User friendly platform, with no hidden fluff. This Platform makes it super easy to communicate with potential buyers and sellers. Best of all...FAST PAYOUTS!
30 July 2026
Reply from Vestiaire Collective
Dear Betty,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Melissa,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Margaux,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Excellent service
Excellent service, great seller, very reasonable price, and fast shipping. The product arrived in excellent condition. Thank you.
23 July 2026
Reply from Vestiaire Collective
Dear Alister,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Davon,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Quick and easy shipment
No need to worry about shipping—the label was already provided. ☺️ I got paid quickly, and everything went smoothly. I hope there will be many more transactions like this!
23 July 2026
Reply from Vestiaire Collective
Dear Joanna,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Honesty
Received as the item was described.
I was very pleased with the process from the payment, shipping and the delivery.
The price worth the item.
23 July 2026
Reply from Vestiaire Collective
Dear Titilayo,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear KC,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
My search is complete!
I have been searching for this bag for MONTHS. So happy to have found it at an affordable price. Seller was great too!
23 July 2026
Reply from Vestiaire Collective
Dear Darla,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Handbag was pristine as described
Handbag was pristine as described. Thanks to the seller for such an accurate description. DHL communication was excellent and it arrived within 3 days of placing the order, ahead of schedule. Definitely genuine Mulberry. I love it and it will be well cared for!
27 July 2026
Reply from Vestiaire Collective
Dear Claire,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Kerrie,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Janette ,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
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