Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Poor quality and packaging
The bag was in bad shape. Inside pocket was missing the leather. They should have stated on the listing that it was a knock off. Beware of this Seller. Very bad experience.
31 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback regarding your Louis Vuitton leather clutch bag. We are sorry to hear that it did not meet your expectations and that it was delivered in inadequate packaging.
Please know that we take compliance seriously and encourage sellers to provide accurate descriptions to avoid any issues after purchase. To support this, we have implemented a return policy that allows you to report any problems through the app within 72 hours of delivery. This process helps us decide whether to approve the return.
Upon checking, we can see that this item was purchased via Direct Shipping, meaning it was sent directly from the seller to you, and was delivered on August 1, 2026.
To report an item:
On the app:
Select Me → Orders → your order
Click on the item → Scroll down and click on Report an Issue
Describe the issue and upload supporting photos
On the website:
Select Orders → Report an Issue
Click on the item → Scroll down and click on Report an Issue
Describe the issue and upload supporting photos
For further information, please visit our dedicated FAQ: https://faq.vestiairecollective.com/hc/en-us/articles/360006794218-Buyer-The-Item-I-Received-Doesn-t-Match-Its-Description
Please rest assured that once you submit your report, our team will contact you.
Thank you for your understanding. We are here if you need further assistance.
Best regards,
The Vestiaire Collective team
quality report was accurate and helped…
quality report was accurate and helped with feeling more confident with a purchase on line
24 July 2026
Reply from Vestiaire Collective
Dear RN,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Worst service ever!
Worst service ever!
I paid around €670 for a bag that broke after only 10 uses when the leather strap cracked. Completely unacceptable quality for a luxury item.
Customer service was no help at all. It felt like talking to robots, going in circles with copy-and-paste replies. Their only solution was a €13 voucher—but only if I spent another €47 with them.
Terrible quality, terrible customer service. I won’t be buying from them again.
1 August 2026
Unprompted review
Reply from Vestiaire Collective
Dear Andreas,
Thank you for your feedback and for sharing your experience with us.
We regret to learn that your item has broken after use.
To assist us in looking into this issue, could you please provide the reference number of the item in question?
We appreciate your understanding, and we are here to help if you require any further assistance.
Best regards,
The Vestiaire Collective team
Couldn’t return item that looked…
Couldn’t return item that looked smaller than the picture. Is this Temu?
25 July 2026
Reply from Vestiaire Collective
Dear Ion,
Thank you for your feedback and for sharing your experience with us.
In response to your inquiry, we would like to inform you that purchases made from individual sellers are not eligible for returns simply because of a change of mind or if the item does not fit, as long as it matches the description provided by the seller.
For more details about our return policy, please refer to our FAQ: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
Once you receive your item, you have 72 hours to inspect it. If you find that it does not match the seller's description, you may submit a claim along with evidence showing the discrepancy. We will then carry out an investigation.
We hope this information addresses your concerns. Please feel free to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective team
I am extremely dissatisfied with the…
I am extremely dissatisfied with the service I received through Vestiaire Collective and from the seller, @lisa3341978
The item arrived extremely damaged. It did not match the seller’s listing, the photos, or the description provided.I opened a case with Vestiaire Collective and was very kind and respectful when I informed the seller about the issue. However, she immediately blocked me, which was extremely frustrating and disappointing.
I simply explained that I had received the item completely damaged, that it did not match the description, and that I could not determine whether the item had been sent in that condition (meaning the damage was already there and the photos did not represent the actual item), or whether it was damaged during packaging or shipping by the seller or Vestiaire Collective.
The packaging was completely inadequate. The hat was placed inside a box that was far too small for its size and was forced into the box while being crushed. The package was not marked as fragile, and there was no tissue paper, protective material, or any type of support to preserve the hat’s structure. This is a highly structured hat, and it arrived completely flattened and misshapen. The entire situation was a complete disaster.
On top of that, Vestiaire Collective has not refunded the $25 fee I paid for the delivery service, despite the fact that the item arrived in unacceptable condition. I also asked whether I could hire a professional to restore the hat and whether they would reimburse or cover the repair costs, but I was firmly told no.
The only options offered were to return the item and wait for Vestiaire Collective to receive it before they make a decision, or receive a 10% discount (up to $50) toward a future purchase. I have no desire to purchase from Vestiaire Collective again, and after this experience, I would never consider using their platform in the future. I also would never purchase from this seller again.
I researched the repair costs, and restoring the hat would only cost approximately $85. I find it completely unacceptable that Vestiaire Collective refuses to take responsibility for this situation or provide a reasonable solution. This has been a major disappointment and reflects extremely poor customer service
26 July 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for your feedback and for sharing your experience with us.
We are sorry to hear that the Gucci Hat (ref. 68881127) you received did not meet your expectations.
After reviewing your case, we can confirm that this hat was purchased through an authenticated shipment. This means it was inspected by our expert before being sent to you, ensuring it was authentic and matched the description of being unworn and having a tag. This is why it was shipped to you.
Our records indicate that you have reported damage to the hat. Our expert team has agreed to conduct a second inspection of the item, as it was in perfect condition when dispatched.
A shipping label has been provided for you so that you can return the item.
In your communications with us, you've requested a partial refund while expressing interest in keeping the hat. Unfortunately, we do not offer partial refunds.
Your options are either to return the item for a second inspection so our experts can assess the damage and determine an appropriate solution or accept a 10% voucher.
We want you to know that our team has escalated your case for further assessment, and they will reach out personally via email within 24 hours.
Thank you for your understanding, and please feel free to contact us if you need any further assistance.
Best regards,
The Vestiaire Collective Team
I bought my first real Birkin
I bought my first real Birkin on this site. I have been buying and selling on Poshmark since 2017 and I just discovered this site. My first experience surpassed the quality of almost 10 years with Poshmark. The negotiation was easy. Prices are much lower than other sites. The company authenticated and rated numerous aspects of the item based on seller’s description. Shipping was fast and very easy to track using FedEx. I am sold on this company and cannot wait to make other purchases.
24 July 2026
Reply from Vestiaire Collective
Dear Anne,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Seller & Buyer issues
I love Vestiaire Collective for the authentic vintage pieces you can find—it’s one of the best places to source rare designer items. However, there are some major issues that really need to be addressed.
The biggest frustration is that buyers can’t leave feedback for sellers. Reviews are an important part of building trust, and it’s disappointing that this feature doesn’t exist.
The communication is also one of the worst I’ve experienced. The messaging system is unreliable, making it difficult to get updates or even basic responses from sellers. While I think giving sellers up to a week to ship is fair, there should be much stricter expectations around communication during that time. If a seller is unresponsive, Vestiaire Collective should step in sooner rather than leaving buyers in the dark.
The platform has so much potential, but improving seller accountability and communication would make a huge difference to the overall experience.
31 July 2026
Reply from Vestiaire Collective
Dear Paris,
Thank you for your feedback and for sharing your experience with us.
We understand your concerns regarding seller feedback and unresponsive sellers.
Please note that direct buyer ratings for sellers are not available on our platform. Instead, sellers are rated based on their platform activity, which buyers can view through their profile badges.
Regarding seller communication, seller response times are beyond our control, as their availability depends on their personal schedules. If a seller has not replied, they are likely offline. They will see your message and get back to you as soon as they log back in.
We hope this information clarifies things for you. Please let us know if you need any further assistance—we are always happy to help.
Best regards,
The Vestiaire Collective team
Account was suspended due to fraudulent…
Account was suspended due to fraudulent activity. They told me to provide proof of purchase and i did and then they didn’t even care and said that they can’t do anything about it.
26 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Madeline,
Thank you for your feedback and for sharing your experience with us.
We understand your concerns regarding the closure of your account.
To assist us in investigating this matter, could you please provide the reference number of an item you listed on your account?
This information will help us identify your account and understand the reason for the closure.
We greatly appreciate your understanding and look forward to hearing from you soon.
Best regards,
The Vestiaire Collective team
Fool me once, and once only!
The item I received was not the item posted. It was a waste of time, tied up money, and I believe the item I received (even if an honest mistake sending an item that did not match the very precise description) was still a fake. I will never shop this site again.
23 July 2026
Reply from Vestiaire Collective
Dear Lauren,
Thank you for your feedback and for sharing your experience with us.
We appreciate your concern regarding the authenticity and compliance of the Saint Laurent Sunglasses (ref. 62026224) you received.
After reviewing your case, we can confirm that your claim has been processed and approved. A shipping label has been issued for you to return the item to the seller in order to receive a full refund.
Please be advised that you have 7 days to return the item; if it is not returned within this period, your claim will be automatically closed, and returning the item will no longer be an option.
We appreciate your understanding, and we are here to help if you need any further assistance.
Best regards,
The Vestiaire Collective team
The process was seamless and quality as…
The process was seamless and quality as described
24 July 2026
Reply from Vestiaire Collective
Dear Bree,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear fatoumata,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great 1st time experience
Well I ordered a pair of shoes for my wife. The seller was great to work with, unfortunately when the shoes arrived, they were simply too small despite the EU size being matched to the US size. I had to make a return and I was able to do so with ease. I am now just waiting on my refund notice.
24 July 2026
Reply from Vestiaire Collective
Dear Glenn,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Tumi,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Long winded
Long winded. I believe all check should be done in advance. And the import taxes which i know is not your fault would stop me from purchasing.
31 July 2026
Reply from Vestiaire Collective
Dear Jason,
Thank you for your feedback and for sharing your experience with us.
We understand your concern regarding our checking process.
We would like to inform you that each item must be checked digitally by our expert team before it is listed for sale. When you purchase an item, you have the option of direct shipping or having it physically inspected at our hub before it is sent to you, which is known as authenticated shipment.
If you choose the authenticated shipment, the item will be sent to us, and our expert team will verify it within three working days. If the item is confirmed as authentic and compliant, it will then be shipped to you.
You also have the option of direct shipping; in this case, the item will be shipped directly to you without going through our hub.
We hope that this information addresses your concerns, and we are here to assist you further if needed.
Best regards,
The Vestiaire Collective team
Fast and easy selling process
As a first-time seller, I had a great experience! The selling process is very intuitive, the chat with buyers is easy to use, and getting the prepaid DPD shipping label was fast and convenient. Very happy with the platform!
31 July 2026
Reply from Vestiaire Collective
Dear Jaana,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I purchased shoes that went through a…
I purchased shoes that went through a verification process, and the heel of the shoe showed up with a big water stain that was not mentioned or pictured in the listing. Not sure how the authentication team missed this, but it’s a pretty obvious stain and makes me wonder if they even looked at the shoes before sending.
20 July 2026
Reply from Vestiaire Collective
Dear Emma,
Thank you for your feedback and for sharing your experience with us.
We recognize your concerns regarding the condition of your Chanel cloth heels (ref. 57570584).
After reviewing the matter, we can confirm that our expert team inspected these heels before they were sent to you. Following this inspection, we have verified that they are authentic and consistent with the description of being in very good condition.
As you submitted a claim, our team decided to conduct a second review and provided you with a shipping label to facilitate the return of the item.
Our records show that you have not yet returned the item, and the deadline for doing so was yesterday, July 31, 2026.
Since the 7-day period for returning the item has elapsed, this return will be automatically canceled, and it will no longer be possible for you to return it.
At this point, you may choose to relist the item under your account.
Please keep in mind that it is essential to return items within 7 days as shipping labels are only valid during this timeframe.
We appreciate your understanding and are here to assist if you need any further help.
Best regards,
The Vestiaire Collective team
Love love love
Delivery was prompt, bag was in gorgeous condition, price was honestly low for what I got
24 July 2026
Reply from Vestiaire Collective
Dear Kaitlyn,
Thank you for taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Always a great experience with…
Always a great experience with Vestiaire. Great communication
31 July 2026
Reply from Vestiaire Collective
Dear Elena,
We greatly appreciate you taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Ryan,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Vestiaire kept me informed throughout…
Vestiaire kept me informed throughout the entire process. Even flagged when someone was off with the description. From ordering to delivery it took less than 2 weeks! Obsessed with my new bag!!!
24 July 2026
Reply from Vestiaire Collective
Dear Nicole,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
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