Hi. Ordering was easy, and I received my shoes without any issues. I used common sense and checked that the seller had successfully completed previous sales, which gave me extra confidence. The shoes... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
To be honest, the fees are just too high. There are other options for selling second hand, and together with authentication provide lower fees. You might want to reconsider charging fees to Seller a... See more
Company replied
Experience is ok, but there are some "But" to make it a great experience: 1. Fee for the seller is quite high, also the shipping and the costs for the buyer. At the end you get sometimes 60% of th... See more
Company replied
Delivery was great and fast. Reason for not 5 stars is that In my opinion the tracking of the package was a bit confusing but otherwise it has been pretty good. The Seller was fast and so Was Vestiair... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
120K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My items were verified
My items were verified, clean and shipped very quickly. I give you 5 stars for great service!
1 August 2026
Reply from Vestiaire Collective
Dear Jeanne,
Thank you for taking the time to provide us with your feedback. ☺️ We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Kate,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
The process of selling was smooth…
The process of selling was smooth sailing. Although I was a little concerned with the packaging and label, my concerns were addressed by Vestiaire’s chat service.
31 July 2026
Reply from Vestiaire Collective
Dear EvaMonty,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Polina,
Thank you for your feedback. We understand your concern regarding the restrictions on your chat access.
To protect sensitive data and ensure the security of our community, we have implemented an automated scanning tool for all chat interactions.
This system may lead to temporary restrictions (ranging from 24 to 48 hours) or permanent bans in case of a violation of our terms of use, depending on the severity and frequency of the offenses.
For more information, please visit: https://faq.vestiairecollective.com/hc/en-gb/articles/360011181318-Why-have-I-been-banned-from-Buyer-Seller-chat
We would like to inform you that we have escalated your case to our resolution team for further investigation. Rest assured, we will keep you updated via email as soon as more information becomes available.
Thank you for your understanding, and we are here to help if you have any further questions.
Best regards,
The Vestiaire Collective Team
…and the price
…. o produto nem sempre é realmente o que está anunciado (qualidade e estado)
1 August 2026
Reply from Vestiaire Collective
Dear Carlos,
Thank you for your feedback and for sharing your experience with us.
We acknowledge your concerns regarding the condition of the item listed on our platform.
Please note that when a seller lists an item, they must provide an accurate description and photos. This enables buyers to view the actual condition of the item prior to making a purchase.
After receiving your item, you have 72 hours to evaluate it and submit a claim with us if you feel it does not match the description so that we can investigate further.
We appreciate your understanding, and we are here to assist you should you need any additional support.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Az,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Everything went easy and smooth!
1 August 2026
Reply from Vestiaire Collective
Dear Desiree,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
High selling fee, not professional verifying without receipt/paper
High selling fee compare to other platforms. Not professional verifying some items when without certificate or receipt. Slow verification process.
1 August 2026
Reply from Vestiaire Collective
Dear Shengzi,
Thank you for your feedback. We understand your concern about our selling fees and the refusal of your Buccellati Yellow gold earrings.
Please note that these fees ensure a comprehensive and secure selling experience. They cover our entire value chain, including marketing exposure, logistics management, payment security, and dedicated support from our customer service team.
You can find the breakdown of our fees here: https://faq.vestiairecollective.com/hc/en-gb/articles/24659638721425-Seller-Selling-Fees
As per our policy, once a listing is submitted, review may take up to 2 working days.
Upon checking here, we can see that your listing was not approved for sale because we no longer accept items from Buccellati.
We continually review our catalogue to ensure that the items and brands available on Vestiaire Collective align with our community values.
If changes to our accepted brands impact your listed items, we will always email you to inform you.
We hope this clarifies the situation, but please feel free to reach out if you have any questions.
Best regards,
The Vestiaire Collective team
Fab service as always
1 August 2026
Reply from Vestiaire Collective
Dear Geoffrey,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Practical and efficient
Practical and efficient. If they could take less commission it would have been great.
1 August 2026
Reply from Vestiaire Collective
Dear Moe,
Thank you for your feedback.
We are glad to hear that you had a great experience with us, and we truly appreciate your points about our commission.
We want to clarify that the selling fees on each item help us provide free shipping labels and insurance for sellers in over 40 countries. You are informed of the seller price at the time of deposit and when a member makes a price offer. Please note that selling fee rates vary based on the item's price.
You can view our complete chart here: https://faq.VestiaireCollective.com/hc/en-gb/articles/360001326277-Selling-Fees?parent=4404616426897
We are here to assist you with any further questions or requests.
Best regards,
The Vestiaire Collective team
🤩🤩🤩🤩
Wonderful shopping experience with Vestiaire collective I’ve bought a few pieces from here great prices, the delivery experience was amazing got my items on time I would recommend Vestiaire to my friends and family if they are looking for any designer piece that they are searching for
14 July 2026
Unprompted review
Reply from Vestiaire Collective
Dear Nick,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Elena,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Warning. Trust Destroyed: My Money Withheld, AI Blocked My Payment, No Human Support
Warning: Never sell through Vestiaire Collective! They withheld my payment because their AI failed to verify my 100% genuine government-issued identification documents. Customer service consists exclusively of AI-generated automated replies. Worst of all, my bag was released to the buyer without the original invoice I had enclosed, while my payment was still being withheld. I have completely lost trust in this company. Only after I threatened legal action and contacted their legal department did I receive polished responses saying they would 'look into the matter' within the next 5–10 business days. I also contacted their Data Protection Department and was told not to expect a reply for at least one month. Never sell through Vestiaire Collective.
1 August 2026
Reply from Vestiaire Collective
Dear Susanne,
Thank you for your feedback regarding your Hermès Kelly 28 leather handbag. We are sorry to hear that you experienced difficulties verifying your identity.
We would like to assure you that we don't use AI or automated responses; your previous interaction was with a human representative.
Following your contact about the issue you encountered, your case was immediately escalated to our Finance team for further review.
We are pleased to inform you that your payment was issued yesterday at 10:09:25. We hope that you have received it successfully.
Regarding the missing original invoice: our Quality Control team physically inspected the item, and all included items were sent to the buyer. If it's indeed missing, they can report this through the app and we will investigate.
Thank you for your understanding. We are available if you require further assistance.
Best regards
The Vestiaire Collective team
My selling experience with
They were extremely experienced and very professional. They explained everything clearly, which made the whole selling process much easier for me. As soon as they confirmed that the item was authentic, the money was transferred to my account immediately
1 August 2026
Reply from Vestiaire Collective
Dear Moji,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
My purchase arrived quickly but the…
My purchase arrived quickly but the scarf wasn’t the quality I expected from a luxury brand. It was a scarf listed as silk. It wasn’t silk, it was cotton. And as soon as I wet it to get the smell off, the dye started to bleed. Again I would not expect this with a famous luxury brand.
31 July 2026
Reply from Vestiaire Collective
Dear Betty,
Thank you for bringing this matter to our attention. We are sorry to hear that your recent purchase of the Celine Silk scarf did not meet your expectations.
Please note that we take compliance seriously and encourage sellers to provide accurate descriptions to avoid any issues after the purchase.
Upon reviewing your case, we see that the item was purchased via direct shipping from a professional seller and was delivered to you on 27/07/2026.
According to our policy, when an item is purchased from a professional seller, the buyer has 14 days to report any issues.
To initiate a return:
1. Log into your account.
2. Navigate to your order within the app (Me > Orders) or website (See My Account > Order & Sales).
3. Click on your order and select "Return the Item" at the bottom.
For further information about our return policy, please click here:
https://faq.vestiairecollective.com/hc/en-us/articles/208750169-Buyer-Returning-an-Item-to-a-Professional-Seller
Thank you for your understanding. Please feel free to ask or reach out if you have any further questions or need assistance.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Arpan ,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Poor quality and packaging
The bag was in bad shape. Inside pocket was missing the leather. They should have stated on the listing that it was a knock off. Beware of this Seller. Very bad experience.
31 July 2026
Reply from Vestiaire Collective
Dear member,
Thank you for your feedback regarding your Louis Vuitton leather clutch bag. We are sorry to hear that it did not meet your expectations and that it was delivered in inadequate packaging.
Please know that we take compliance seriously and encourage sellers to provide accurate descriptions to avoid any issues after purchase. To support this, we have implemented a return policy that allows you to report any problems through the app within 72 hours of delivery. This process helps us decide whether to approve the return.
Upon checking, we can see that this item was purchased via Direct Shipping, meaning it was sent directly from the seller to you, and was delivered on August 1, 2026.
To report an item:
On the app:
Select Me → Orders → your order
Click on the item → Scroll down and click on Report an Issue
Describe the issue and upload supporting photos
On the website:
Select Orders → Report an Issue
Click on the item → Scroll down and click on Report an Issue
Describe the issue and upload supporting photos
For further information, please visit our dedicated FAQ: https://faq.vestiairecollective.com/hc/en-us/articles/360006794218-Buyer-The-Item-I-Received-Doesn-t-Match-Its-Description
Please rest assured that once you submit your report, our team will contact you.
Thank you for your understanding. We are here if you need further assistance.
Best regards,
The Vestiaire Collective team
quality report was accurate and helped…
quality report was accurate and helped with feeling more confident with a purchase on line
24 July 2026
Reply from Vestiaire Collective
Dear RN,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Worst service ever!
Worst service ever!
I paid around €670 for a bag that broke after only 10 uses when the leather strap cracked. Completely unacceptable quality for a luxury item.
Customer service was no help at all. It felt like talking to robots, going in circles with copy-and-paste replies. Their only solution was a €13 voucher—but only if I spent another €47 with them.
Terrible quality, terrible customer service. I won’t be buying from them again.
1 August 2026
Unprompted review
Reply from Vestiaire Collective
Dear Andreas,
Thank you for your feedback and for sharing your experience with us.
We regret to learn that your item has broken after use.
To assist us in looking into this issue, could you please provide the reference number of the item in question?
We appreciate your understanding, and we are here to help if you require any further assistance.
Best regards,
The Vestiaire Collective team
Couldn’t return item that looked…
Couldn’t return item that looked smaller than the picture. Is this Temu?
25 July 2026
Reply from Vestiaire Collective
Dear Ion,
Thank you for your feedback and for sharing your experience with us.
In response to your inquiry, we would like to inform you that purchases made from individual sellers are not eligible for returns simply because of a change of mind or if the item does not fit, as long as it matches the description provided by the seller.
For more details about our return policy, please refer to our FAQ: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
Once you receive your item, you have 72 hours to inspect it. If you find that it does not match the seller's description, you may submit a claim along with evidence showing the discrepancy. We will then carry out an investigation.
We hope this information addresses your concerns. Please feel free to reach out if you need any further assistance.
Best regards,
The Vestiaire Collective team
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