At first I thought it was just another one of those calls but it turned out that Laura niles was very informative, she explained everything to me in great detail and answered all of my questions thro... See more
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Company details
Written by the company
Specialists in Financial Protection Products
Contact info
KB House, Juniper Court, Scott Drive , WA15 8AB, Altrincham , United Kingdom
- 0161 302 4694
- Hello@hug-life.co.uk
- vestafs.co.uk
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I spoke with William today to discuss…
I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best cover for the best price for us both and he certainly did that. It’s definitely worth having a conversation with these guys. They do really look after their customers and keep payments affordable! Thank you for giving me and my husband peace of mind, knowing we have something in place to protect our family should we need it!
Amazing customer service
Kelly Hough was amazing. She explained everything in great detail. The service she provided was above and beyond. She found us the best price for our life insurance, which was great value for money. Would highly recommended.
Thank you Kelly for everything you had done for us, it was pleasure talking to you and having a laugh at the same time.
Oliver was great!
I spoke with Oliver today to review and update my policy. He was very thorough and patient and made sure I had plenty of time to read through any and all paperwork. He was very friendly and I would definitely recommend Hug Life's services thanks to Oliver.
I can’t remember the name of the First…
I can’t remember the name of the First Lady I spoke to but she was lovely and very helpful. I was then passed on the Laura and experienced the same . Very professional and friendly
I am very happy to the service the lady…
I am very happy to the service the lady was very helpful and take me through everything
I spoke with Jason Wong during an…
I spoke with Jason Wong during an annual review of my policy and he was able to get me a best policy that will fit all I wanted. He also took time to make me understand everything about my policy just the way I wanted.
Jason
I am incredibly satisfied with the service I received. Jason helped me with both my life and health insurance, explaining everything clearly from start to finish. He managed to find me a much better deal that fits perfectly within my monthly budget. Highly recommended!
Oliver Wilson guided me through…
Oliver Wilson guided me through everything
Friendly staff
Its a long phone call getting all the data needed but having friendly staff who understand your time is precious greatly helps with this experience. Jason Wong was great and really helped the process move along smoothly, calling me at convenient times.
I spoke to Kelly today and she helped…
I spoke to Kelly today and she helped me to get the best deal for critical illness for my partner and I. She gave such great advice and support I would highly recommend
Thank you
Sarah
Excellent Jason was so attentative to…
Excellent Jason was so attentative to my families needs
Thank you excellent service
Thank you excellent service. Laura Emily Helen 5*****
Great experience
Kelly H was lovely to deal with, really helpful and informative and overall a great experience and helped me with my policy and saved me money. Thank you
Brilliant communication
Brilliant communication, explained very clearly.
Spoke to Will Redgrave who was absolutely lovely
I had a call with Laura Niles who…
I had a call with Laura Niles who helped me sort out appropriate life cover to protect my children if anything happens to me. She talked me through all the options and helped find the best one for my needs.
Today I spoke with a lovely lady named…
Today I spoke with a lovely lady named Laura Niles. She help me get my life insurance all sorted and back in order. She was very professional and made it very straight forward and stress free for me. Ive been left to feel very confident in my decisions that I have made, that she has helped guide me through.
Pleasant and patient
William Redgrave took the time to fully and comprehensively explain the best policy for me and my family. Helpful and pleasant experience from him and the team.
Oliver was good and friendly to…
Oliver was good and friendly to understand and good members off your team
Very helpful and thorough
Very helpful and thorough. I’m not very clued up on all these things but any questions I had Kelly answered them and made sure I understood, and understood the difference between what I may have had before and what I will be getting now etc. which for me was a plus! Good service and prompt, will recommend Kelly and the team to anyone that is looking for a a change or new applications.
Oliver
Oliver , you did a fantastic job of helping me find the correct cover suitable for my needs and I appreciate that, well done on your customer service skills and attention to detail
Many thanks
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