Hug Life  Reviews 

4,263
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting how advisors patiently explain complex details and options. Many reviewers appreciate the excellent customer service, noting that representatives go above and beyond to secure the best deals and policies tailored to individual needs. The overall service is frequently described as efficient and smooth, with people finding the process easy and stress-free. Consumers consistently feel valued and well-cared for, appreciating the personalized attention and the effort made to understand their individual circumstances. Many also highlight the financial benefits, such as securing better coverage at a more affordable price or saving money on existing policies, making the experience highly satisfactory.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, with many describing it as a great, smooth, and easy... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I thought it was just another one of those calls but it turned out that Laura niles was very informative, she explained everything to me in great detail and answered all of my questions thro... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(4,263)

526 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I spoke with William today to discuss…

I spoke with William today to discuss life insurance/critical illness cover for myself and my husband! He was very thorough and non judgmental of our current circumstances. He wanted to get the best cover for the best price for us both and he certainly did that. It’s definitely worth having a conversation with these guys. They do really look after their customers and keep payments affordable! Thank you for giving me and my husband peace of mind, knowing we have something in place to protect our family should we need it!

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Kelly Hough was amazing. She explained everything in great detail. The service she provided was above and beyond. She found us the best price for our life insurance, which was great value for money. Would highly recommended.
Thank you Kelly for everything you had done for us, it was pleasure talking to you and having a laugh at the same time.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Oliver was great!

I spoke with Oliver today to review and update my policy. He was very thorough and patient and made sure I had plenty of time to read through any and all paperwork. He was very friendly and I would definitely recommend Hug Life's services thanks to Oliver.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Jason Wong during an…

I spoke with Jason Wong during an annual review of my policy and he was able to get me a best policy that will fit all I wanted. He also took time to make me understand everything about my policy just the way I wanted.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Jason

I am incredibly satisfied with the service I received. Jason helped me with both my life and health insurance, explaining everything clearly from start to finish. He managed to find me a much better deal that fits perfectly within my monthly budget. Highly recommended!

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Friendly staff

Its a long phone call getting all the data needed but having friendly staff who understand your time is precious greatly helps with this experience. Jason Wong was great and really helped the process move along smoothly, calling me at convenient times.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Kelly H was lovely to deal with, really helpful and informative and overall a great experience and helped me with my policy and saved me money. Thank you

12 May 2026
Unprompted review
Rated 5 out of 5 stars

I had a call with Laura Niles who…

I had a call with Laura Niles who helped me sort out appropriate life cover to protect my children if anything happens to me. She talked me through all the options and helped find the best one for my needs.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Today I spoke with a lovely lady named…

Today I spoke with a lovely lady named Laura Niles. She help me get my life insurance all sorted and back in order. She was very professional and made it very straight forward and stress free for me. Ive been left to feel very confident in my decisions that I have made, that she has helped guide me through.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Pleasant and patient

William Redgrave took the time to fully and comprehensively explain the best policy for me and my family. Helpful and pleasant experience from him and the team.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful and thorough

Very helpful and thorough. I’m not very clued up on all these things but any questions I had Kelly answered them and made sure I understood, and understood the difference between what I may have had before and what I will be getting now etc. which for me was a plus! Good service and prompt, will recommend Kelly and the team to anyone that is looking for a a change or new applications.

6 May 2026
Unprompted review
Rated 5 out of 5 stars

Oliver

Oliver , you did a fantastic job of helping me find the correct cover suitable for my needs and I appreciate that, well done on your customer service skills and attention to detail
Many thanks

5 May 2026
Unprompted review

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