Hug Life  Reviews 

4,263
TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 587 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional approach, often highlighting how advisors patiently explain complex details and options. Many reviewers appreciate the excellent customer service, noting that representatives go above and beyond to secure the best deals and policies tailored to individual needs. The overall service is frequently described as efficient and smooth, with people finding the process easy and stress-free. Consumers consistently feel valued and well-cared for, appreciating the personalized attention and the effort made to understand their individual circumstances. Many also highlight the financial benefits, such as securing better coverage at a more affordable price or saving money on existing policies, making the experience highly satisfactory.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and understanding of... See more

Service

Users describe positive interactions with service, highlighting the friendly, professional, and efficient... See more

User experience

Clients share positive opinions on user experience, with many describing it as a great, smooth, and easy... See more

Price

Reviewers highlight positive aspects of price, with many customers reporting that they received the best... See more

Reviews shaping this summary

Rated 5 out of 5 stars

At first I thought it was just another one of those calls but it turned out that Laura niles was very informative, she explained everything to me in great detail and answered all of my questions thro... See more

Rated 5 out of 5 stars

I spoke with William Redgrave, who was really nice, professional and helpful. He explained all of my options, making sure all of my needs were covered and more accurate than my current policy, with a... See more

Rated 5 out of 5 stars

Thank you Kelly Hough for taking time with me and provide me with upgrading live insurance! Thanks to your recommendations I fell better prepared for unseen future. You're a true gem! 💎🤓

Rated 5 out of 5 stars

Laura Niles was brilliant! Was very patient with me and took her time to explain everything to me and more importantly understood my needs and ended up securing me a plan which includes way more than... See more


Company details

  1. Insurance Broker
  2. Income Protection Insurance Company
  3. Life Insurance Agency

Written by the company

Specialists in Financial Protection Products


Contact info

5.0

Excellent

TrustScore 5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

5.0

All reviews

(4,263)

526 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Laura was extremely helpful

Laura was extremely helpful and called me when it was convenient for me, explained everything so I knew exactly what I was getting and was very patient with me.
Would definitely recommend her ☺️

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Jason wong

Jason wong, was very present worker explaining everything very clearly, was really pleased to speak and get my insurance whit him

10 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a talk with Laura today and she…

I had a talk with Laura today and she made me a new quote for our insurances policy. Everything was very smooth, easy process. Laura was explaining to me very well ,she was a great help,she found me a great value for the new insurance.
Thank you for all your help Laura and I definitely recommend you to all my friends.

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Accident Insurance

I dealt with a lady called Helen Brierley who I cannot recommend enough. She was absolutely outstanding throughout the 3 months it took for me to be able to commit to any insurance due to my own personal circumstances. Customer service was spot on!
Long story short, I was diagnosed with a heart problem during the process. Helen did not pressure me at any point; she was considerate of my changing circumstances and researched what would be the best policy for me, especially considering I had a preexisting health problem
She was transparent throughout the whole process and we went through the different financial packages to ensure I could afford any policy i was taking on.
The way I see it is, if Helen works for Hug-life and they employ someone of her calibre, then they must be brilliant!

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Had a review with Kelly Hough and couldn’t be happier. She kept everything simple and I feel I have come out with a really good policy.

9 June 2026
Unprompted review
Rated 5 out of 5 stars

Jason Wong Hug Life

Jason Wong was a very helpfull, happy and polite man. Went through everything with me. Listened to me and advised me. :)

5 June 2026
Unprompted review
Rated 5 out of 5 stars

Oliver Wilson was my customer service…

Oliver Wilson was my customer service adviser he was amazing talk me though every thing with great detail as I'm not very clued on with what's the best life insurance to have I highly recommend talking to him

8 June 2026
Unprompted review
Rated 5 out of 5 stars

Review

I recently had a call with HugLife regarding a life insurance policy, and I couldn’t be happier with the experience. Jason was extremely informative, patient, and took the time to explain everything clearly and thoroughly. The whole process was straightforward and stress-free, and I never felt pressured at any point.

All of my questions were answered in a way that was easy to understand, which gave me confidence in making the right decision for my family. I would highly recommend HugLife to anyone looking for life insurance and wanting a professional, friendly, and hassle-free experience.

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Life Insurance Review

Kelly, my advisor was very professional and clearly explained the products as we went through my life insurance review. My critical life insurance in now in a much better position, with my overall payments staying practically the same. I would certainly recommend their services.

4 June 2026
Unprompted review
Rated 5 out of 5 stars

I spoke to a very kind and cheery…

I spoke to a very kind and cheery introducer who passed me along to Oliver Wilson today he was very thoughtful and helpful and extremely patient as I put him on hold to take another call. He explained everything very clearly and went over necessary points when needed.
Great service

3 June 2026
Unprompted review
Rated 5 out of 5 stars

Laura Niles went through the policy and…

Laura Niles went through the policy and what was beneficial to my needs. She explained everything very clearly and was very helpful in any questions I had. She made me feel at ease and spoke to me like a person and not a statistic. Excellent service!! Thank you Laura xx

3 June 2026
Unprompted review
Rated 5 out of 5 stars

I had a very thorough conversation with…

I had a very thorough conversation with Jason about my financial priorities, future needs etc. Jason recommended products that I believe will be ideal for me although hopefully I never need to use them. Jason gave care and attention to the whole process, going the extra mile to secure products within my budget and I am delighted with the service I received. Many thanks Jason

28 May 2026
Unprompted review
Rated 5 out of 5 stars

William R is an asset to your team

William R. worked really hard to try and find me and my husband the best policies out there for our insurances. He was professional, upbeat, knowlegable and an absolute delight to talk too. He definetly is a great asset for your team and I thank him for the time he invested with us.

2 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from William Redgrave

Reviewed my current policies with William Redgrave who was very professional and knowledgeable and pleasant to speak with. He managed to get me improved protection policies at a reduced monthly price to what I was currently paying, saving me near £300 a year.

26 May 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look