Verve Mastercard® Reviews 9,609

The young lady that he took care of me getting such a nice way. She found out my answer and explained it to me. Thank you very much.

Customer service doesn't know what they are doing. I believe the company doesn't care at all about customers.Over one month and I still cannot get into account online! Keep being told they are sorry and will sent back to ITT? Dept. The dept. does NOT have a direct # to call, can only go through the customer service agent. Claim they "tried" to contact me but never got a call or an email so, they lied!! BEWARE do not get this card. the fees are enormous!
It is now 5-08-26 I have made 7 calls to the company and no resolution. I finally did receive an email from the tech dept. regarding I can't get into my account online and they said I had to REGISTER my account first! I registered the card on April 13, 2026 and it says my card IS registered when online. Still cannot get into my account and just keep being told they will send an email to tech. services.
Today again told no direct number to tech services they can only email my complaint...then she HUNG UP on me!!!!!

The answered my question and explain things very well

Glenda listened to my needs and helped me.

I dont have anything else to day my f stars should be enough obvisously for 5 stars the agent addressed all my needs

Great job to the customer service

I called to request the 2 payment methods saved in my account to removed because ACH payments take too long to be posted and DO NOT show real time balance. This is very annoying. I prefer to pay by debit and incur the extra fee so payments post immediately. The CS agent provided the opportunity and was very courteous.

Very excellent service and very kind person who helped me resolve my Question thanks

This lady answered and was so polite in a response to my questions that I ranker on a scale of 1 to 10 and 10 being the best. She definitely is a 11. One other note that I would add and that is on your mobile app why don’t you add one other item on there available credit on your first page? Thank you.

She was very professional and polite she put a smile on my face

Very professional and very efficient handle my issue in a very timely manner i love great customer service.

I I haven’t received my card yet, but the gentleman was very helpful and was able to give me the last four numbers of my card so that I could find out what the holdup was because I had received an email yesterday stating that I needed to activate my card, but I haven’t received it yet. That’s why it’s not activated so he was very helpful.

Everything. Was. Excellent.

The person I spoke to was very understanding. 👍🏽💞

Easy to apply easy to
Pay good cost service a +

The customer service men/women are always kind 😇 😊 professional and helpful with your questions 😀

The lady that was processing processing the payment was very very helpful or total voice and she was very patient and I can tell she was smiling also but she was very patient with me and she expedited everything in a real friendly and professional way I give her two thumbs up I give her a 15 out of a 10 and thank you all right bye

My assistance was good, knowledgeable, polite, soft tone, and patient. She allowed me to talk and understood my delayed payment in my account,
I did not want to lose this account.
I was most thankful for speaking to a human person.

Thank you

Representative was able to collect payment without charging a$5.00 fee. I was under the impression that if I call, I was going to the automotive system where I could pay for free. She was helpful explaining my concern about that charge fee.

The representative was an amazing lady and I'm very excited that she was my customer service representative she should become a supervisor because she has great customer service skills