Listened to what I was looking for, took time to find a good fit to test drive, no pressure, just a nice relaxed experience to find a great car for me, i bought the one I test drove.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A huge thank you to the team at Vertu Ford Durham for making my purchase of a used car very easy indeed! I haven't experienced such a fine level of customer service in years... A special thank you... See more
Company replied
The staff were extremely helpful throughout the process of buying and receiving my new car. They were well mannered and very professional
Company replied
Buying this car was a very good experience. The salesperson Aqib Aslam was very pleasant and extremely helpful. Nothing was too much trouble and everything was explained in detail without any pressure... See more
Company replied
Company details
About Vertu Motors - Ford Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
High Street, Carrville, DH1 1AU, Durham, County Durham, United Kingdom
- 0330 108 8963
4.7
Excellent
110 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
⭐️⭐️⭐️⭐️⭐️ Smooth and professional EV purchase
⭐️⭐️⭐️⭐️⭐️
**Smooth and professional EV purchase**
Recently bought an electric car from Ford Vertu and the whole process was straightforward and well organised. The team were knowledgeable, transparent, and easy to deal with, keeping me informed from start to finish. Handover was smooth with a clear explanation of the car and charging setup.
A professional experience overall—would happily recommend.
17 December 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Reply from Vertu Motors - Ford Durham
Good morning Michael. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Excellent customer service
Excellent customer service, very professional, I would highly recommend Sue McGlade sales executive (mobility).
12 December 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good morning, Philip . Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
New car from Durham ford from the…
What a fantastic experience from the first minute I talk to Mike to the time I pick my car up first class service special thanks to Mike for finding me a amazing car and all his work would recommend this garage for buying cars
6 December 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Mike was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Despite a rocky start
Despite a rocky start, the Sales Manager and sales staff turned a difficult situation into nothing less than a perfect outcome with a speedy resolution. They were honest and open, did not attempt to hide any facts and were superb in both their attitude, friendliness and professionalism. The whole team were excellent in their communication with us. Their service was nothing less than impressive.
28 November 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
Went to durham ford for a new kuga…
Went to durham ford for a new kuga they had just the one I wanted . paul moody the sales man was excellent
Would definitely recommend both Durham ford and paul the salesman
18 November 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon. Ronald. Thank you so much for your kind words! We are so happy to hear that Paul was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Poor customer service despite what…
Poor customer service despite what previous reviews say.
Slow response times from sales staff.
Vertu Ford Durham staff are only interested in getting as much money as possible from potential buyers.
Not interested in any negotiations.
I will spend my money elsewhere.
17 November 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon. Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref TPFS1811 Kind regards, Dean
Outstanding
Excellent customer service all staff knowledgeable and friendly easy purchase application nothing complicated many thanks
13 November 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Exceptional Customer Service Lewis Strong
Lewis Strong provided excellent customer service. He made buying a car a pleasant and hassle free experience. He was attentive to detail and very responsive if I ever had a question or required advice either by way of email or phone call. We feel as though we were looked after and ultimately purchased a car we are delighted with.
27 August 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Looked after me from start to finish
4 October 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
Lewis the salesman was extremely…
Lewis the salesman was extremely helpful, listened to my needs and just so happened had the perfect car there. I visited to showroom saturday, thursday I drove it home. I would highly recommend Durham Vertu to anyone.
11 October 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good morning Martyn. Thank you so much for your kind words and recommendation! We're delighted to hear that Lewis provided such attentive and helpful service, and that you found the perfect car so quickly. Driving it home just days after your visit is a fantastic outcome — we’re thrilled it all came together smoothly. Enjoy your new vehicle, and thank you again for choosing Vertu Ford Durham! Kind regards, Kerry
Audi s3
Great selection of cars , competitive prices, had a couple of issues which were sorted promptly by aftercare team ,love the car would recommend a visit if want a quality car at a good price
15 October 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Paul. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean
Good service
From the moment we arrived to view the car we were well looked after. The sales team were excellent 10/10
29 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon, Colin. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Turned away despite booking in advance
Had a bad experience at my local
Ford dealer ; despite many attempts to book an urgent recall ; I had been let down locally. So I thought I’d get it done while working away and called Ventu Durham several weeks in advance. Explained about the recall and I’d been messed about at local dealer. No problem , it won’t happen here.
Got the chase up text the night before and dropped it in , once again stripped van out and cancelled work for 2 days.
Arrived.
Errrrr. No. It hasn’t been booked in so can’t be done.
Again.
For the 3rd time.
What is going on a Ford Dealers that they keep sending me urgent recall letters. Keep promising to fix something , book it. Then it can’t be done.
Another day of work lost being messed about.
Someone isn’t telling the truth here - I was assured I was speaking to the branch on the phone when I booked it. I was assured there were no loan cars available , all booked out and the chap even went to check with manager.
So I brought my bike 250 miles in the van to be able to get back to where I’m working.
I have no idea how to get this recall done. It shouldn’t be this difficult. How many more dealerships do I have to visit and be turned away from.
30 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon. We are sorry for your experience, the recall your vehicle was booked in for is a 3 day repair and this was not picked up by our booking team at point of booking and we apologise for this. Should you be back up in the area from London we would be more than happy to look after this for you.
Regards
Simon Sumner - General Manager
10/10 experience
Victoria at Durham ford was really kind and helpful when I was choosing my next car. The process went smoothly and I would 10/10 recommend and come back for my next car.
25 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Victoria was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Well done Vertu ford excellent customer service
All staff were friendly polite and ensured you were being looked after, offering drinks whilst waiting. Jessica my sales woman went above and beyond especially given it was her first week at the branch getting the answers I needed before agreeing to purchase my car. Adam was also very helpful again going out of his way alongside Jess to ensure everything was in place on time for me collecting my new car
24 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you so much for your kind words! We are so happy to hear that Jessica was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
Excellent service from start to finish
Excellent service from start to finish, culminating in a brilliant vehicle handover! Special thanks to Aqib who kept me informed of progress at all times and made the journey so pleasurable. Couldn’t recommend this team any more !!
24 September 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Good morning. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Aqib and the team. We hope to see you again soon. Happy motoring, Kerry
First impressions can be wrong …
My first interaction with the company was not great however as soon as it was brought to their attention this was very swiftly rectified and I cannot fault their service at all. Extremely helpful, attentive, not pushy at all, knowledgable and great communication during and post sale would highly recommend Aqib his service is fantastic a credit to the company
30 August 2025
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.