Very easy process from start to finish. Jess was brilliant, always so friendly, easy to get in contact with if needed and I didn't feel pressured to buy at any point. She found me the car that was rig... See more
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See what reviewers are saying
This is the 3rd time I’ve renewed my lease car with ford, Gilesgate. Jessica was amazing at helping find something high spec that was still in my budget.
Company replied
I can’t praise Vertu Ford Durham enough. From the moment we arrived, Morgan made me and my wife feel completely at ease. He took the time to answer every question thoroughly, guided us through the pro... See more
Company replied
I bought an MG ZS from Vertu Motors-Durham Ford, and considering that we are 260 miles apart, it really was the best car-buying experience ever. The service I received from Sue, the Sales Executive, w... See more
Company replied
Company details
About Vertu Motors - Ford Durham
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
High Street, Carrville, DH1 1AU, Durham, County Durham, United Kingdom
- 0330 108 8963
4.7
Excellent
96 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 96% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the 3rd time I’ve renewed my…
This is the 3rd time I’ve renewed my lease car with ford, Gilesgate. Jessica was amazing at helping find something high spec that was still in my budget.
30 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your continued loyalty and for choosing Ford Gilesgate for your third lease renewal. We’re delighted to hear that Jessica provided such fantastic support, helping you find a high-spec vehicle that stayed within your budget.
I’ll be sure to pass on your kind words to Jessica. We hope you enjoy your new car and look forward to assisting you again in the future.
Kind regards,
Matthew
Don’t bother
In the initial stages had to chase the salesman just to get a response. Eventually sorted a deal and upon collecting the vehicle it wasn’t clean. Had it back in for another valet and still lots of interior marks. Complained again still waiting for a response. Shower of shit!
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
We are very sorry to hear of your dissatisfaction and our General Sales Manager will be calling you to put this right.
Please accept our apologies.
Kind regards
Dean
Focus purchase
From original enquiry, viewing, test drive and delivery Vertu contact has been friendly, prompt and professional making the purchace straightforward.
30 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your kind feedback. We’re delighted to hear that you found the process straightforward and that our team provided friendly, prompt and professional support throughout.
We hope you enjoy your new car.
Kind regards,
Matthew
Jess was absolutely perfect sales…
Jess was absolutely perfect sales person answering all my questions and explaining everything would definitely come back again
29 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your wonderful feedback. We’re delighted to hear that Jess provided such excellent support, taking the time to answer all your questions and explain everything clearly.
We truly appreciate your kind words and look forward to welcoming you back again in the future.
Kind regards,
Matthew
Friendly staff
Friendly staff, who were polite and helpful. Service staff were excellent.
Whole experience was was very pleasant and stressless.
26 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your kind feedback. We’re delighted to hear that the team were polite, friendly and helpful, and that the service team delivered an excellent experience.
It’s great to know your visit was pleasant and stress-free.
Kind regards,
Matthew
Morgan Was extremely helpful
Morgan Was extremely helpful, the whole experience was painless and Morgan was able to answer all our questions and kept us updated with collection and the set up of the car. We would definitely recommend buying a car from here
24 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi,
Thank you for your great feedback.
We’re delighted to hear Morgan was so helpful and made the whole experience smooth and painless for you. It’s great to know all your questions were answered and that you were kept updated throughout.
We really appreciate your recommendation.
Kind regards,
Danielle
Excellent experience
Very easy process from start to finish. Jess was brilliant, always so friendly, easy to get in contact with if needed and I didn't feel pressured to buy at any point. She found me the car that was right for me. Excellent experience. All staff I made contact with, either in person or over the phone, were very helpful and friendly too.
19 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Lisa,
Thank you for your lovely feedback.
We’re delighted to hear you had such an easy and positive experience from start to finish, and that Jess provided such friendly and supportive service throughout. It’s great to know she helped you find the right car without any pressure.
We really appreciate you taking the time to share your experience.
Kind regards,
Danielle
Highly professional caring staff.
I was seeking to purchase a Ford Puma St and approached Vertu Ford at Durham. Staff were very friendly and knowledgeable about the vehicle I was seeking. Although the car I was after was at Bolton Vertu Ford they arranged for the car to be brought up. I was kept informed about when the car was available to view at Durham. The car was as described and proceeded with the purchase. The salesperson who was dealing with the purchase was Jessica. The whole process was fully explained and fully understood all aspects of the transaction. Sales staff are extremely knowledgeable and polite. A week later I picked up the car which was immaculately presented.
I cannot thank Jessica and the rest of the staff for their help and guidance .
First class garage if you are looking to purchase a new or used Ford.
17 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for sharing your experience. We’re delighted to hear how friendly and knowledgeable the team were, and that Jessica kept everything clear and straightforward throughout. It’s great to know your Puma ST was presented perfectly on collection. Your kind words and recommendation mean a lot.
Many thanks,
Chloe
Best car buying experience ever!
I bought an MG ZS from Vertu Motors-Durham Ford, and considering that we are 260 miles apart, it really was the best car-buying experience ever. The service I received from Sue, the Sales Executive, was excellent; her attention to detail was second to none. and making sure that I! The customer was completely satisfied with my purchase. I would definitely recommend Sue and her company to anyone.
1 June 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your fantastic feedback. We’re delighted to hear that, despite the distance, you had such a positive car‑buying experience with us. It’s especially great to know that Sue provided excellent service, with outstanding attention to detail and a strong focus on ensuring you were completely satisfied with your purchase. Your recommendation is very much appreciated and will be shared with Sue and the team.
Kind regards,
Matthew
I can’t praise Vertu Ford Durham…
I can’t praise Vertu Ford Durham enough. From the moment we arrived, Morgan made me and my wife feel completely at ease. He took the time to answer every question thoroughly, guided us through the process with confidence, and made the entire experience smooth and stress‑free. There was absolutely no pressure at any stage — just honest, friendly, exceptional customer service. Morgan is a standout member of the team and deserves full credit. Thank you for a fantastic experience!
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good morning Brian,
Thank you for such a fantastic review. It’s great to hear that Morgan made you and your wife feel at ease from the moment you arrived and guided you through everything so smoothly. We’re pleased the experience was stress‑free and that you valued the honest and friendly approach.
Kind regards,
Dean
Excellent sales assistant
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Jeff,
Thank you for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received excellent service from the team at Vertu Ford Durham.
Your kind feedback is greatly appreciated and will mean a lot to the team. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Kind regards,
Liza.
Great service and friendly
Very friendly staff and no hard sell. Very happy with all aspects of the deal and the service. Highly recommend.
Lauren was extremely helpful as was Mani and Chris. Thank you.
14 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for your lovely review. We’re delighted to hear you had such a positive experience, with friendly staff and no hard sell. It’s great to know you were happy with the deal and the service. Lauren, Mani and Chris will be thrilled to receive your kind words. We really appreciate your recommendation.
Many thanks,
Chloe
What an amazing experience
What an amazing experience....Sue was great right from the moment we got there.
I was unsure what I was looking for but with Sue's help I have the perfect car for me.
30 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Good afternoon Wendy,
Thank you for your wonderful feedback. It’s great to hear Sue made such a positive impression from the moment you arrived, helping guide you through your options and find the perfect car for you. That kind of support really makes the experience enjoyable and reassuring.
We really appreciate you taking the time to share your experience.
Kind regards,
Dean
Friendly and helpful staff
Friendly and helpful staff, no pressure to buy. A pleasant buying experience.
23 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Paul,
Thank you for your feedback. I’m really pleased to hear you found the team friendly and helpful, and that you had a relaxed, no pressure experience.
Kind regards,
Danielle
Always had excellent customer service…
Always had excellent customer service from Durham branch, and this visit was no different 1st class professional friendly Service from Mike and Aiden. Thank you for your help and guidance really love our kuga.
21 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Mike, Aiden and the team. We hope to see you again soon. Happy motoring, Selina
I was given help in all ways from start…
I was given help in all ways from start to finish. Everything was explained in a way I could understand it. First class. Thank you all.
14 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Eileen. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
Value car purchase
From ringing and enquiring about a car I saw through autotrader and then onto there website, ford durham was great with my questions and passed it to morgan who helped me with these.
Paid a refundable reservation incase the car sold until I could view it, which I think is a fab idea as I was travelling further afield to view it.
Got call back from Morgan asking if there was anything I wanted him to focus on the car until I viewed it in person and videos of the car was then sent to me via txt.
Turned up for my appointment and was smooth sailing from there, viewed it, test drove, bought it.
Easy purchasing and smooth handover when collecting the car, jobs I asked to be rectified where done before collection all relevant documents recived.
Purchased from there value range which launched on the 1st April this year, and I think it's a great idea for people with smaller budgets like myself.
Car was brought upto standard through themselves before selling to customers to make them road worthy again and could totally tell this when testing and driving it home it's like brand new!
No pressure on the upsells which you can add on for very reasonable prices.
All around a great experience purchasing this car no pressure from Morgan on anything.
Would recommend this garage 👌.
6 May 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Thank you for taking the time to share such a detailed review. We’re delighted to hear how smoothly everything went — from your initial enquiry to viewing, test driving and collecting your car. It’s great to know that Morgan kept you well‑informed throughout and made the whole process easy, especially with the videos and the reservation option.
We’re also pleased that the Value Range met your needs and that the car felt like new when you drove it home. Your recommendation means a lot to us.
Many thanks,
Chloe
Excellent service at Vertu Ford Durham
The service was excellent and our salesperson Jessica Saunders was great. She was very patient and explained everything in great detail which was essential for me as an older person. She also gave us space to make our decision on purchasing the car without any pressure. All the staff we met at this dealership were very pleasant and nothing was too much trouble. I would recommend Vertu Ford Durham to anyone who is looking to buy a Ford car.
30 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Dear Nigel,
Thank you for your wonderful feedback. We’re delighted to hear you received excellent service and that Jessica took the time to explain everything clearly and patiently, making the experience comfortable and pressure free.
It’s also great to know the wider team made you feel welcome and supported throughout. Your recommendation means a great deal to us.
Kind regards,
Danielle
Bying my new Ford Puma
Great service, able to do every thing over phone to complete the purchase of my new Ford Puma, without going to the dealership to sort out the purchase, the car was delivered on the date and time I agreed.
24 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi there,
Thank you so much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received great service from Vertu Ford Durham and that the entire process of purchasing your new Ford Puma could be completed smoothly over the phone.
It’s great to know that everything was arranged without the need to visit the dealership and that delivery took place exactly as agreed. Providing a convenient, reliable and stress‑free experience is exactly what we aim for, so your feedback is truly appreciated.
Thank you again for choosing Vertu Motors, and we hope you enjoy every mile in your new Puma.
Kind regards,
Liza.
Great service
Great service, very professional always kept up to speed with every part of the transaction, will definitely use this garage in the future
17 April 2026
Unprompted review
Reply from Vertu Motors - Ford Durham
Hi Paul,
Thank you very much for taking the time to leave this fantastic 5‑star review. We’re delighted to hear that you received such great service from the team at Vertu Ford Durham.
It’s wonderful to know that the process was handled professionally and that you were kept fully up to date throughout every stage of the transaction. Your feedback is truly appreciated, and we’re especially pleased to hear that you’d be happy to use the garage again in the future.
Thank you again for choosing Vertu Motors. We look forward to welcoming you back.
Kind regards,
Liza.
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