VentraIP Reviews 297

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive, often highlighting exceptional customer service with a personalized approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, including quick response times and a smooth user experience. People appreciate the user-friendly website and the straightforward process for managing domains and other services. However, some reviewers were not happy with the customer service, mentioning slow support, inconsistent replies from different agents, and a lack of clear solutions to complex issues. A few other people also felt that the company's website and services have declined in quality over time, with issues like unexpected domain registrations and slower performance compared to competitors.

What people talk about most

Website

Customers had ambiguous experiences with the website, with some finding the web interface easy to use for... See more

Service

Clients share positive opinions on service, with many reviewers expressing delight and satisfaction with the... See more

Customer service

Consumers find customer service to be ambiguous, with many expressing significant dissatisfaction. Some... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

User experience

People report positive experiences with user experience, finding the web interface very easy to use and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My experience with Ventraip has been excellent so far. I purchased a domain name and hosting and used there web interface which i found very easy to use. There prices are competitive and they are host... See more

Rated 5 out of 5 stars

I can’t recommend VentraIP highly enough! Their customer service is absolutely top-notch – every interaction I’ve had has been prompt, friendly, and incredibly helpful. It’s so refreshing to deal... See more

Rated 5 out of 5 stars

I had a fantastic experience with Caelin during the setup of my account. They were incredibly helpful, patient, and knowledgeable—walking me through each step with clear instructions and a friendly at... See more

Rated 5 out of 5 stars

Alex is a legend!! I was literally crying I was so frustrated with a technical issue I was having, and Alex walked me through it all, was so quick to reply, offered assistance where he did the necessa... See more


Company details

  1. Web Hosting Company
  2. DNS Provider

Written by the company

VentraIP is the largest privately owned digital service provider in Australia, backed by a team of industry veterans and local technical professionals who ensure our customers always get the best customer service and technical support 24 hours a day, 7 days a week.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

297 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 81% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Impressive to say the least!

Both James and Amy were patient, polite and professional. They listened to my problem, verified my authenticity and solved it. Amy even extended a courtesy while our payment flows through the system.

Well done guys, very impressed.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Straight Up

Straight up, VentraIP is the real deal for Aussie hosting. Their customer service isn't just good - it's bloody brilliant. Website's mint and dead easy to use. No corporate fluff, just reliable service that actually works. If you're after hosting that won't give you the run-around, these legends have got your back.

11 May 2025
Unprompted review
Rated 5 out of 5 stars

VentraIP are my web hosting provider…

VentraIP are my web hosting provider for over 7 years. I value their "can do" attitude and respect to customers. Their support team is Australia based and very knowledgeable. They understand business needs. The hosting prices are reasonable for such a great service.

10 May 2025
Unprompted review
Rated 5 out of 5 stars

Super Helpful

Amy was super helpful and patient, given that I am a luddite with all of this. As are all the people, Zac the other day, I have called for help. I really appreciate that I can call and not have to figure it online.

9 May 2025
Unprompted review
Rated 5 out of 5 stars

I have been a long term customer of…

I have been a long term customer of VentraIP having moved after 10 agonising years with Crazy Domains.

If you would like to deal with a team based in Australia, then this is the company you need.

The team are friendly and work hard to ensure you have the best experience - for which I am very grateful.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

So helpful!

Highly recommend VentraIP. The service is stable and the support team is tremendously helpful. All around good guys, 11 out of 10.

8 May 2025
Unprompted review
Rated 5 out of 5 stars

Amy was wonderful to talk to

Amy was wonderful to talk to. Easy to understand.
She was patient & kind & helpful.
I haven't had a call to a tech company that good in years. Thank you!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with VentralP. I’ve got a few different websites hosted through them and the service has been excellent. Their support team is responsive and easy to deal with, the system is solid, and the pricing is really competitive. All around, it’s been a really smooth experience.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Reece is the absolute man

Reece broke down and explained everything to my understanding and then amended my issue for me because I laptop isn’t turning on. 10/10 for service, relatability and speed.
I would 100% go for a beer with this bloke

5 May 2025
Unprompted review

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