VentraIP Reviews 297

Brad was friendly and helpful again (spoke to him yesterday) and I think that, with his help, I have finally sorted out my problems

Because he's very helpful and very professional 👏 👌

Great to deal with. They helped me step by step set up my email etc, Fantastic service

I appreciate being able to speak with an actual person with an enquiry. The staff are always incredibly helpful and respectful and have always sorted out any issues promptly. My enquiry and request were sorted out within a few minutes.

Helpful, professional, polite, and friendly, as usual.

Was great that we were advised of a current promotion on renewal and immediately upgraded our invoice with the best price. thank you

Jay Jay

Polite, calm, knowledgeable, on top of my account as I'm introducing the issue and more.

Always the same.

Thank you

Dylan quickly understood the assistance I needed and patiently guided me through the steps to complete my tasks.

I chose VentraIP for its 100% Australian-owned status and excellent technical support. The team is knowledgeable, polite, and resolves issues quickly.

your service are too good compare to other which I have used.

It is with great pleasure that I write this letter of outstanding recommendation for Tom V, an outstanding Computer Technician at Ventra IP. I had the privilege of Tom helping me with my 4 websites and I can say without hesitation that he is among the very best in his field.

Tom consistently demonstrates exceptional technical expertise, solving even the most complex IT issues with efficiency and precision. His depth of knowledge and ability to stay ahead of industry trends would make him an invaluable asset to every project he touches.

What truly sets Tom apart, however, is his unparalleled customer service and outstanding communication skills. He was always approachable, responsive, and articulate—ensuring that myself as a client and I am sure other clients alike, fully understand both my particular problems and the solutions. Tom’s professional demeanor and commitment to clear, helpful communication make every interaction a positive experience.

In my dealing with Tom, he has shown remarkable dedication, reliability, and integrity. He goes above and beyond to deliver results, consistently exceeding expectations.

I give Tom V my highest recommendation. Any team would be fortunate to have him, and I have no doubt he will continue to excel in any role he undertakes.

Tom identifies proactive solutions in this dynamic computer information environment in which we all live.
He dedicates himself over and beyond with his excellent communication, highly functional intelligence and outstanding professionalism.
If you would like to discuss any points mentioned regarding Tom V at
Ventra IP or need any further clarification, please do not hesitate to contact me.
Kindest regards
Bernie
0409474494

Thomas was lovely and amazing and all the superlatives. He fixed everything really quickly while being awesome. Thanks Thomas! You deserve beers/wine/chocolate – whatever makes you tick.

Noah (Tech) was very understanding of the situation and is following up my email issues

Technical support responded fast and solved my issue on the spot.

Absolutely amazing service, very helpful staff and very happy with their service.

Awesome support in resolving an error that turned out to be unique to Chrome. Don't know why but all's well in Firefox.

Having real humans facilitate the transfer of my website was awesome. Prompt and courteous responses to my questions and the support team's patience was greatly appreciated. Glad to now have my site hosted in Australia with a business that provides great personal service that isn't reliant on AI /Chatgpt 'assistants'!

A bit of a lengthy hold time before call being answered,

But getting passed that, it was all good, spoke with Zac on the phone who could not have been more pleasant and helpful, i had received an email saying that the ABN was not matching my company details, that number was never ever mine, and confirmed by my company accountants, correct ABN now been lodged, and online access now set up, all good.