Vente-unique.es Reviews 4,957

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality of the products and the excellent delivery service, often noting that items arrived faster than expected. Many people also highlight the helpful and efficient staff, along with the overall positive service experience. However, some customers also noted issues with product quality, such as dirty spots or damaged items upon arrival, and some received incomplete or incorrect orders. A few other people also felt that communication regarding delivery was poor, leading to significant delays and a lack of information.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While some reviewers praise the excellent... See more

Quality

Users describe positive interactions with quality. Many customers are pleased with the quality of items like... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast delivery times, with some... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the helpfulness of the customer... See more

Service

People report positive experiences with service. Many customers are happy with their purchases and the... See more

Based on these reviews

Rated 5 out of 5 stars

Product was okay, sofa had a few dirty spots. Customer Service was awfully slow - took a week to respond despite claiming there answers take 24 hours. EDIT: A few days after leaving this revie... See more

Company replied

Rated 5 out of 5 stars

Absolutely faultless from start to delivery. Plenty of notice given of delivery date and on the day a delivery time was given and met. The table was well packaged with clear understandable instruction... See more

Rated 5 out of 5 stars

The order process was easy and I received email notifications for every step of the delivery process. Delivery was earlier than anticipated and the transport company called in advance to confirm the d... See more

Rated 5 out of 5 stars

I had been searching online and in stores a lengthy time for a mustard coloured accent chair to place in my conservatory. All I could find were varying shades of yellow and even orange. So frustra... See more

Rated 5 out of 5 stars

Vente Unique was constantly in touch via email and they delivered within the promised delivery period. We are very happy with our purchase.

Rated 5 out of 5 stars

Overall very happy! They respond to chat ( whatsapp ) and help with solutions if you feel insecure about delivery. The product is very good.

Rated 5 out of 5 stars

Very good and serious shopping as well as customer support. The product is also good and lives fully up to my expectations.

Rated 5 out of 5 stars

The company kept me informed when the item would be sent and used a very good delivery company from Malaga to deliver and assemble.

Rated 5 out of 5 stars

I was kept fully up to date with the progress of my order, and the furniture itself is exactly what I was after.

Rated 5 out of 5 stars

Very reasonably priced, and delivered faster than expected. I hope to have the same experience in the future.

Rated 5 out of 5 stars

Fabulous service! Delivery service was amazing. Their communication was great. This was my first experience but I would definitely buy from this company again.

Rated 5 out of 5 stars

I bought two seats sofa and very happy with a purchase. Good quality and fits perfect. Looks cute that what I was looking for. Thanks :) Delivery was good as well. Thanks.

Rated 5 out of 5 stars

I had a problem with my order but the customer service team at Vente-unique were really helpful.

Company replied

Rated 5 out of 5 stars

I bought a sofa and two chairs...the sofa and chairs are lovely..very pleased with them. The delivery was very fast approx 8 days ..all so super easy

Rated 5 out of 5 stars

Excellent quality item. Relatively easy to fit. Quick delivery. Great customer service via WhatsApp

Rated 1 out of 5 stars

Ordered double sliding door and rail system. Took 8 weeks to deliver the 2 doors , no rail arrived to hang them on. They said that would arrive a week later. 3 weeks later still nothing. Cant get ho... See more

Company replied

Rated 1 out of 5 stars

Ordered a bathtub in December. First two deliveries arrived badly damaged. No apologies, slow and rude replies, and we were repeatedly treated as if the damage was our fault — even accused of re... See more

Company replied

Rated 1 out of 5 stars

Still waiting on refund from chair collected. Still waiting on email to confirm this after phonecall from Patricia. Suite was in warehouse in Alicante & then out of stock but still for sale on websit... See more

Company replied

Rated 1 out of 5 stars

Avoid this company. Ordered a sofa & 2 chairs. 1 chair delivered then told it would be delivered by feb 30th. No show, told them to cancel order & collect 1 chair. Now have the audacity to charge me... See more

Company replied

Rated 1 out of 5 stars

the so called free return within 30 days is one big JOKE! you even don't get an answer !! after a review on TRUST PILOT i got called and Patricia from customer service helped us immediately!... See more

Company replied

Rated 1 out of 5 stars

I have ordered a product from their website with a commitment to deliver in 4 days. In fact it was cancelled at the date when it was supposed to be delivered. No communication, no attempts to propo... See more

Company replied

Rated 1 out of 5 stars

I had purchased 3 pieces of furniture. One very weak , lacking mounting pieces, like screws. One leg did bot fit and when trying to assemble It , the sides falls into pieces. The second one, a TV desk... See more

Company replied

Rated 1 out of 5 stars

Very good when ordering, but a nightmare to deal with on returns. The only information you get is that “its with our logistics partner”. Its been over 2 weeks now just waiting for a return date an... See more

Company replied

Rated 3 out of 5 stars

This is the second time I am reaching out to you, as I have been waiting for my order for two weeks now. It seems that the selected pick-up point is no longer active, yet the website still allowe... See more

Rated 1 out of 5 stars

One month of not receiving the order and I cannot get the refund. I keep contacting the customer service every day and I get the same message back saying they had a logistical problem and they will s... See more

Company replied

Rated 3 out of 5 stars

Furniture arrived at the arranged time, the delivery drivers brought the furniture into the lounge, unpacked and assembled the furniture, tested to shpw working, all good so far. I was then informed... See more

Rated 3 out of 5 stars

I had an issue with my order, which turned out to be resold from another manufacturer through Vente-unique.es. The problem was that the money was collected, but the product was never delivered—and... See more

Rated 3 out of 5 stars

We purchased a door which came completely unassembled. I wasn't really expecting a door to be in pieces to build. However, it looks good and appears to be sturdy and safe

Company replied

Rated 1 out of 5 stars

Made online order VP2601280073 on January 28, 2026. No indication that the order was ever going to be shipped, based on info in the account I created. Cancelled by telephone on February 8, 2016. Sti... See more

Company replied

Rated 1 out of 5 stars

UPDATE (April 9, 2026): THEIR REPLY BELOW IS A COMPLETE LIE. Do not believe a single word of their response! On March 11, a manager called me, swore they were processing the €116 refun... See more

Company replied

Rated 1 out of 5 stars

The product was not complete. Then, I discover that it was broken too. A very bad experience. Never again

Company replied

Rated 3 out of 5 stars

The seller delivered the wrong assembly of the two-piece seat. The complaint period was longer than I imagined. After an emergency, it finally turned out well. Thanks to Sebastian, he approached the c... See more

Company replied

Rated 1 out of 5 stars

Bad service! We have some trouble with a table, they will give you directly the option to get a coupon code, with less money that you have spent! Also when you like to use your code afterwards, y... See more

Company replied


Company details

  1. Furniture Store

About Vente-unique.es

Written by the company

Nuestra sociedad Vente-Unique.es, N°1 de la venta online de muebles, decoración y productos para el hogar en Francia y en Europa; cotiza en la bolsa de París desde abril de 2018, muestra de seriedad y compromiso.

Proponemos sofás, mobiliario para tu salón y oficina, una selección de colchones y dormitorio muy variada y equipamiento para tu cuarto de baño o jardín de alta calidad a precios muy atractivos: hasta -60% de descuento.

Como las buenas ofertas no duran mucho tiempo, te proponemos muy a menudo productos en Venta Flash (con cantidades y tiempo limitados), así como productos que puedes comprar sin límite de tiempo.

Puedes consultar nuestros compromisos de calidad y garantías.

No esperes más, ¡inscríbete para ser el primero en conocer nuestras próximas ofertas!


Contact info

4.2

Great

TrustScore 4 out of 5

5K reviews

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Rated 1 out of 5 stars

The mirror came broken and no response…

The mirror came broken and no response from the company

11 November 2024
Vente-unique.es logo

Reply from Vente-unique.es

Dear Customer,

We are very sorry for what happened with your mirror and any inconvenience this may have caused you.

We would like to inform you that we have made several solutions available in your customer area. We are awaiting your response to proceed with the option you prefer, as customer satisfaction is our top priority.

Please feel free to reach out to us with any further questions or concerns.

Kind regards,
Vente-unique

Rated 2 out of 5 stars

Be ready for the delivery drama

Be ready for the delivery drama. They won’t deliver but they’ll charge you anyway. I give it 2 stars because I didn’t even see the item, maybe it was good but as was never delivered, however I was charged

22 October 2024
Unprompted review
Vente-unique.es logo

Reply from Vente-unique.es

Dear Ms. Catia Marques,

We are truly sorry to hear about your disappointing experience with the delivery of your order.

However, we would like to clarify that there was an issue during the delivery because, according to the transport company, the product could not fit through the access points of your location. This situation is unfortunately beyond our control. Additionally, please note that the package dimensions are clearly listed on our website so that customers can review this information prior to purchase. As outlined in our general terms of sale, it is the customer’s responsibility to ensure that products can be accommodated within their premises in their packaged form.

That said, as discussed in our phone conversation, we will stay in contact with you to explore any alternative solutions. We also want to inform you that your payment has been fully refunded.

We remain at your full disposal for any further questions or assistance.

Warm regards,

Vente-unique

Rated 1 out of 5 stars

They simply don’t deliver my product

The company support is terrible and doesn’t help me fix my issue. My sofa wasn’t delivered and the carrier keeps waiting for vente-unique to authorize the delivery, since they need a bigger team to do so.

Their support from chat and phone, just ask me to wait with empty promises. It’s a simple problem that can be solved with a phone call, but it’s already been a week! I’m going crazy with this lack of professionalism. NEVER AGAIN.

Update 10.10.2024: I appreciate the phone contact, however no explanation will possibly change my experience. It doesn't make any sense to me to wait for 5 days for an authorization of delivery, while I need to sit on the floor awaiting for my sofa. It's very frustating to call the carrier everyday and they say "I did not get anything from them (Vente Unique)", while Vente Unique says "We requested the delivery". Somewhere in your process needs to be improved.

The delivery date is scheduled to happen on 11.10 - one day after the maximum estimate. Let's hope everything goes well, despite being delayed.

3 October 2024
Unprompted review
Vente-unique.es logo

Reply from Vente-unique.es

Dear Lucas Cantelli,

As we explained during our phone conversation, after reviewing your order, we have confirmed that all the necessary steps were taken within the indicated time frame. We see that there was an attempt to deliver on October 3rd, ahead of the scheduled delivery deadline. However, the delivery could not be completed due to the need for another delivery team to assist in moving the product. Authorization for the second delivery was given within the determined time frame and according to established procedures.

We remain at your full disposal for any further assistance.

Kind regards,

Vente-unique

Rated 5 out of 5 stars

Delivery was on time and communication…

Delivery was on time and communication good. The product was as advertised and the fitters friendly and efficient. They took away all packaging and it was well worth paying for the assembly of the mezzanine bed. Just one small hint for the future. The ladder on the bed can be installed to the left or right and it would be good to have the choice. We forgot to ask.

Otherwise the service was perfect and we would recommend the company.

1 October 2024
Rated 1 out of 5 stars

No stock, no solution.

It appears that the product I ordered a month ago is out of stock, and they're offering me a different one that doesn't have the same features. I’ve tried helping them find a similar product, but all I'm getting are delays, a lack of solutions, and automated responses. The seller is at fault, but they have had my money for a month now. Oh, and coincidentally, the price of the product has increased by €300 on their website since I made the purchase. I urge them to resolve my issue as soon as possible, as my children are currently sleeping on the floor.

20 August 2024
Unprompted review
Vente-unique.es logo

Reply from Vente-unique.es

Estimada Alexandra,

Lamentamos profundamente las molestias ocasionadas. Por ese motivo, nos hemos puesto en contacto con usted por teléfono, con la intención de que la incidencia con nuestro colaborador se solucione lo antes posible.

Le confirmamos que la persona responsable de las ventas de empresas colaboradoras en nuestro marketplace está encargándose de ello, para que pueda disponer de una solución con la mayor brevedad posible.

Le pedimos disculpas por los inconvenientes.

Un saludo cordial,
Vente-Unique

Rated 3 out of 5 stars

Positive experience-no assembly service…

The experience was positive but now other companies use the Vente-Unique website and they don't offer any assembly service

16 August 2024
Vente-unique.es logo

Reply from Vente-unique.es

Estimado Howard,

Lamentamos los inconvenientes.

Queremos informarle de que nuestra tienda online es un e-commerce en el que otras empresas colaboradoras también venden sus productos a través de nuestra página web. Por ello, las condiciones de venta pueden variar, pero todos los vendedores cumplen con la legislación vigente en materia de consumidores y usuarios.

Además, toda la información sobre las formas de entrega y el servicio de montaje está publicada en nuestra tienda online, para que nuestros clientes dispongan de toda la información de manera pública y transparente.

Quedamos a su disposición para cualquier aclaración que necesite.

Un saludo cordial,
Vente Unique

Rated 2 out of 5 stars

product is bad

Selling something (dining table) that takes 3/4 off the day to mount is ridicule's.
Your guaranty department are real swindlers but that is not about the table but experience in the past.
We are a rental company that did buy a lot from you (many times on owners name as well).
Rent-a-House-Spain
Sad the comment

26 April 2024
Vente-unique.es logo

Reply from Vente-unique.es

Dear Customer,

We sincerely apologize for the inconvenience caused by attempting to assemble the dining table yourself. We want to inform you that we were not aware of this situation. That is why we recommend that our customers hire the assembly service when making their purchase, for greater comfort and peace of mind.

As we spoke a few minutes ago on the phone, we want to confirm that we are at your entire disposal for any clarification you consider necessary.

Regards

Vente Unique
***********************************************************************
Estimado cliente,

Lamentamos sinceramente las molestias ocasionadas al intentar montar la mesa de comedor por tu cuenta. Queremos informarte que no teníamos constancia de esta situación. Es por eso que recomendamos a nuestros clientes que al hacer la compra contraten el servicio de montaje, para una mayor comodidad y tranquilidad.

Como conversamos hace unos minutos por teléfono, queremos confirmarte que estamos a tu entera disposición para cualquier aclaración que consideres necesaria.

Un saludo cordial,

Vente Unique

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