Package took 12 days to arrive, sent emails and company response not helpful When it arrived the order was for 8 items but only 5 were sent I've emailed twice, once on the day of arrival and anot... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've ordered from Venetian Lace for a few years now and was initially interested because of the leak proof factor. Unfortunately I did not find them to be at all leak proof. However, they are the mos... See more
Company replied
I needed some new knickers and realised I’m better with a more natural material and these seemed something worth trying Well I can’t see myself ever buying anything else They are comfortable a... See more
Company replied
The knickers I have bought from Venetian Lace are very comfortable. They do capture minor leaks, leaving me and my trousers dry. They definitely give me more confidence throughout the day. The only c... See more
Company replied
Company details
Written by the company
Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.
Contact info
United Kingdom
- 447900767839
- jade@venetianlace.com
- venetianlace.com
Breach of guidelines
Loooove them!!
Literally my new fave undies! Soooo soft and comfy, no marks, no itching, just perfect. Plus they don’t even show under leggings. Ordering more right now!
5 March 2025
Reply from Venetianlace
Love hearing this! Soft, comfy, no marks or itching—and invisible under leggings? Perfect combo. Happy shopping for your next batch! 💖✨
Jade - Customer Care
Cheap Chinese import
Took absolutely ages to arrive and the yodel tracking said SHEIN!! I found the exact same pants for less than £3. The sizes are small and I can’t wear my normal size. The material is nice.
10 March 2025
Unprompted review
Reply from Venetianlace
Dear Adele,
We’re disappointed to hear about your experience—this is not the standard we uphold. Our products are designed with premium high quality fabrics, and we take quality very seriously.
Regarding the delivery and sizing issue, this is highly unusual, and we’d love to look into this further for you. Please contact us at jade@venetianlace.com, and we will do everything possible to find a solution that works for you.
We appreciate your feedback and hope to make things right.
Best regards,
Jade – Venetian Lace Team
Ordered mine 10 days ago and they are…
Ordered mine 10 days ago and they are yet to arrive
10 March 2025
Unprompted review
Reply from Venetianlace
Hello Helen. We're truly sorry to hear that your order hasn’t arrived yet—this is not the experience we want for our customers. Our standard delivery time is between 3 and 7 days maximum, so this delay is unusual.
Please contact us immediately at jade@venetianlace.com, and we will investigate this for you as a priority and find a solution that works best for you.
Looking forward to resolving this for you.
Best regards,
Jade
Ridiculously small
Ridiculously small I ordered a size up I am a standard U.K. 16 checked my measurements ordered the XL which is an 16 as I wanted them to be comfy . They are way too tight around the leg area , completely unwearable! I am sure they would be comfortable was I able to get them on!
4 March 2025
Unprompted review
Reply from Venetianlace
We're truly sorry to hear about your experience, and we completely understand how frustrating this must be. Your comfort and satisfaction mean everything to us, and we never want you to feel disappointed.
Jade from our customer service team has already reached out to you via email to help resolve this and find the best solution for you. Please don’t hesitate to reply—we’re here to make things right and ensure you’re happy with your order. 💛
Luxury experience from start to finish...
Wow. From the moment I opened the box, I could tell this was something special. The packaging was beautiful, the fabric feels expensive, and the fit is just perfect. I’ve tried so many brands and none come close to this! The little extra gift was such a nice touch too. Proper customer care!
27 January 2025
Reply from Venetianlace
Thank you so much for your wonderful feedback! We’re thrilled to hear you enjoyed the whole experience—from the packaging to the fit and even the little extra gift. At Venetian Lace, we believe luxury is in the details, and your kind words truly mean a lot. 😊✨
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.