Venetianlace 

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Rated 1 out of 5 stars

Package took 12 days to arrive, sent emails and company response not helpful When it arrived the order was for 8 items but only 5 were sent I've emailed twice, once on the day of arrival and anot... See more

Rated 4 out of 5 stars

I've ordered from Venetian Lace for a few years now and was initially interested because of the leak proof factor. Unfortunately I did not find them to be at all leak proof. However, they are the mos... See more

Company replied

Rated 5 out of 5 stars

I needed some new knickers and realised I’m better with a more natural material and these seemed something worth trying Well I can’t see myself ever buying anything else They are comfortable a... See more

Company replied

Rated 4 out of 5 stars

The knickers I have bought from Venetian Lace are very comfortable. They do capture minor leaks, leaving me and my trousers dry. They definitely give me more confidence throughout the day. The only c... See more

Company replied

Company details

  1. Lingerie Store

Written by the company

Venetian Lace brings you luxurious Italian-inspired lingerie designed for elegance, comfort, and confidence. Discover expertly crafted pieces with premium fabrics, perfect fits, and all-day wearability.


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(171)

103 reviews in the last 12 months

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Rated 1 out of 5 stars

Do not waste your money it youre buying…

Do not waste your money it youre buying the 'antibacterial knickers' that they are marketing for 50+ women as 'leak proof', you will still need to use a disposable liner in your knickers to stop the occasional leak because the so called leak proof gusset is so far back in the pants it would barely help if you were using them for a light period!! yes they are lovely and soft and very comfortable but whoever designed them clearly has absolutely NO knowledge of a womans anatomy as the so called leak proof liner is positioned so far back in the pants its actually laughable, except its not funny for the price even with the offers!! added to this they also sent me the wrong colours, I ordered 2 black, 2 nude, 2 blue and got sent 3 black 3 nude, which i wouldve just lived with if they had been fit for purpose but theyre absolutely not, Ive had better leak proof pants from Shein for a fraction of the price, yes theyre not as nice looking but they actually do the job! cant comment on the other products but the antibacterial leak proof pants are a complete waste of money unless you just want a pair of comfy knickers that you still have wear a pad with and pay a stupid price for even with the 'buy 2 get 4 free' offer theyre not worth it...dont waste your money!!

23 May 2025
Unprompted review
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Reply from Venetianlace

Hi Victoria,

We’re genuinely sorry to hear you were disappointed — please know that your experience matters deeply to us.

This is actually the first time we’ve received feedback of this nature regarding the gusset placement on our antibacterial leak-proof knickers. Of course, every woman’s anatomy is unique, and while our designs work well for most, there can occasionally be exceptions.

That’s precisely why we encourage our customers to reach out to us directly if anything isn’t quite right — we’re always happy to help and often able to offer a more suitable alternative. It’s such a shame we didn’t get the chance to resolve this for you before this review was posted.

If you're still open to it, we’d love to find a better solution for you. Please feel free to contact us directly at jade@venetianlace.com — we’re here and happy to assist.

Warm regards,
Jade

Rated 4 out of 5 stars

Comfortable briefs - good for the gym

Comfortable briefs, look just like ordinary gussets so not embarrassing if anyone sees them in your washing! I only wear them for the gym and they have been good. I find they do roll down a bit under my stomach, so would be useful if they were a bit deeper.
I also think a thong variety would be great

19 May 2025
Unprompted review
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Reply from Venetianlace

Dear Julie,

Thank you for your honest feedback! We’re glad to hear the briefs work well for the gym and feel comfortable. We appreciate your notes about the fit and your suggestion for a thong variety — we’ll certainly pass this on to our design team.

Kind regards,
Jade – Customer Care

Rated 4 out of 5 stars

very comfortable knickers

The knickers I have bought from Venetian Lace are very comfortable. They do capture minor leaks, leaving me and my trousers dry. They definitely give me more confidence throughout the day. The only constructive criticism I would give is that the special lining could do with being 0.5 - 1cm further forward, but I find this issue with every brand of knickers I've bought so it might just be me. Having said that I will definitely be buying more of their knickers.

17 May 2025
Unprompted review
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Reply from Venetianlace

Dear Ruttridge,

Thank you for your detailed and honest feedback! We’re delighted to hear our knickers bring you comfort and confidence throughout the day. Your note about the lining is really helpful — we always appreciate insights to help us improve. We look forward to welcoming you back for more soon!

Kind regards,
Jade – Customer Care

Rated 1 out of 5 stars

Awful packaging, poor customer service

This company does not respond to emails, the products are not sized and the waiting time for product to arrive is very long. I bought 2 sets as gifts and was unable to separate the 2 sizes as they all arrived in one package with no size labels. Added to this they arrived so long after I ordered and paid that I had to travel without them which was the whole reason I ordered as gifts for family. They won’t respond to requests for return and are ignoring my emails. Avoid at all costs, it’s a social media scam!!!

20 February 2025
Unprompted review
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Reply from Venetianlace

Hello Samantha,

I'm really sorry to hear about your experience. It seems we didn’t receive your previous messages, and I truly apologise for the inconvenience this has caused.

Please feel free to contact me directly at jade@venetianlace.com, I’ll be more than happy to help and find a solution for you.

Thank you for your understanding,

Jade – Customer Care

Rated 5 out of 5 stars

Lovely pants!

Lovely pants. Good fit and lovely fabric. Amazing customer service!! I ordered some in the wrong size by mistake and they are sending out the right size with no quibble. And not asking me to return the other ones but asked me to donate to charity. Would recommend

14 May 2025
Unprompted review
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Reply from Venetianlace

Dear Heather,

Thank you so much for your lovely feedback! We're delighted you love the fit and fabric, and we're always here to help with any sizing mix-ups. Your support means the world to us, and we appreciate you recommending us. Enjoy your new knickers!

Kind regards,
Jade – Customer Care

Rated 5 out of 5 stars

I made a mistake with the offers when…

I made a mistake with the offers when ordering and the company allowed my to order again with a discount so I didn't lose out! I love the knickers. They are really comfy, leak proof, breathable and look good too

11 May 2025
Unprompted review
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Reply from Venetianlace

Dear katy,

Thank you for sharing your experience! We’re so glad we could help sort out the offer for you, and even happier to hear you love the knickers. Comfort, leak-proof protection, and style all in one, that’s what we aim for!

Best regards,
Jade – Customer Care

Rated 4 out of 5 stars

I think these are from China

I think these are from China, but are very comfortable. I doubt they are for someone with a bladder problem, but are ideal for someone with a slight leak. I would buy them again as they fit beautifully, but I think are overpriced for what they are. I would suggest looking around before paying this premium price.

10 April 2025
Unprompted review
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Reply from Venetianlace

Dear Annie,

Thank you for sharing your thoughts with us. We’re happy to hear you find the knickers comfortable and well-fitting. We carefully select materials and manufacturing partners to ensure the best quality and comfort for our customers.

We understand that our products may not be perfect for everyone’s needs, especially for more significant leaks, but we appreciate your honest opinion. Should you have any questions or require assistance, please don’t hesitate to get in touch.

Best regards,
Jade – Customer Care

Rated 1 out of 5 stars

Not at all what I expected

Very slick marketing campaign for a 'quality product' which turned out to be little plastic packets in a grubby white bag from China. Where's the box & tissue from your adverts? I haven't even unwrapped them because I am already beyond disappointed having spent more than I ever have on pants. Have contacted the company three times to arrange a return & no response.

14 April 2025
Unprompted review
Rated 4 out of 5 stars

I was a bit unsure at first

I was a bit unsure at first, but after two weeks of wearing them, I definitely find they work, I have not needed panty liners at all. Initially I felt a bit itchy and thought I was going to have a reaction to them but this was short lived. They feel comfortable and wash well too.
The postage took awhile and everytime I tried to track my order it said it didn't exist so I was a bit worried, but I received plenty of emails saying the order was on it's way and it did arrive when said.

26 April 2025
Unprompted review
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Reply from Venetianlace

Dear Karen,

Thank you for sharing your experience so honestly! We’re glad to hear the knickers are working well for you and that the initial itchiness was only temporary. Sorry for the delay and tracking worries — we’re constantly working to improve our shipping updates. Your patience means a lot!

All the best,
Jade – Customer Care

Rated 5 out of 5 stars

Knicker heaven

Lovely soft, comfy knickers. They give me confidence ao I have scarcely needed the support they offer!
A great invention :)

26 April 2025
Unprompted review
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Reply from Venetianlace

Dear Annette,

Thank you so much for your lovely words! We’re thrilled to hear our knickers are giving you confidence and comfort, that’s exactly what we aim for. It’s wonderful to know they’re making such a positive difference for you.

Warm wishes,
Jade – Customer Care

Rated 5 out of 5 stars

Excellent customer service

I was not happy with the size of items in my original purchase, but Customer Service were very helpful, and said they would send a complimentary pair of a different style to see if that was better. I was asked to send my measurements so they could try and help. In fact they replaced the whole order with the new style and size at no cost and I am pleased to say they fit and look good. Excellent customer service in this case!

23 April 2025
Unprompted review
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Reply from Venetianlace

Thank you so much for sharing your experience! We’re delighted to hear our Customer Service team was able to help and that you’re happy with the replacement. Your satisfaction means the world to us, and we’re glad the new style and size fit perfectly.

Warm regards,
Jade – Customer Care

Rated 5 out of 5 stars

Pants!

Really good service and the pants are really great value, comfortable and do exactly what they said they would

14 April 2025
Unprompted review
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Reply from Venetianlace

Dear Heather,

Thanks so much for your kind words! We’re thrilled to hear you’re happy with the comfort and value of your new knickers. That’s exactly what we aim for!

All the best,
Jade – Customer Care

Rated 4 out of 5 stars

No More Itching or Red Marks

I have super sensitive skin and most knickers leave marks or feel scratchy, but these are just pure softness. No irritation, no tight elastic, just the comfiest fit ever.

24 April 2025
Unprompted review
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Reply from Venetianlace

Dear Megan,

Thank you for sharing your experience! We’re so pleased to hear our knickers feel soft and gentle on your sensitive skin—no irritation is exactly what we want for you. Comfort is key, and we’re glad these hit the mark.

Warm wishes,
Jade – Customer Care

Rated 1 out of 5 stars

Very poor customer service - do not honour returns

I received an order 16/4 the underwear is massively undersized, not at all like the images - I have been trying to return since 16/4 - on the website they state "happiness guaranteed or full refund - hassle free returns - 24/7 customer service - none of this is correct. 6 emails, 1 message and the portal and 1 to the online chat ( which states immediate response) - still no response or resolution - buyer beware!

16 April 2025
Unprompted review
Rated 5 out of 5 stars

Lovely comfy knickers that keep you feeling fresh all day long …

Thought I'd give these anti bacterial knickers a try. They are the most comfortable pants I've ever worn, really soft and stretchy, I feel fresh in them all day. Have purchased another set!

21 April 2025
Unprompted review
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Reply from Venetianlace

Thank you for your lovely feedback! We're thrilled to hear our antibacterial knickers keep you feeling fresh and comfy all day long. Your support means the world to us, enjoy your new set!

Warm wishes,
Jade – Customer Care

Rated 1 out of 5 stars

Shocking refunds service

Sadly I'm having a very disappointing time trying to get even a returns label from this company, after 12 emails back and forth, and numerous innocuous excuses.
I did not like the fit of the items, so will not comment.
I will return the goods to their unit address, via some form of recorded delivery and put to my bank for recovery of what I consider to be a large sum of money.
Would never recommend this company. I'm convinced it's a "bot" that makes the replies.
23/04/25
After posting on here, I was advised I would receive a full refund, with no need to return the goods.
The money is now in my bank.
Thanks Trustpilot.
I still wouldn't use or recommend this company following this experience.

19 April 2025
Unprompted review
Rated 1 out of 5 stars

If I could give less than one star

If I could give less than one star, I would. Terrible product, does not live up to what it it promises at all. Luckily I tested at home, so was able to change clothes after wearing them... and sneezing! Not leakproof at all!!

31 March 2025
Unprompted review
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Reply from Venetianlace

Dear Sabine,

We’re truly sorry to hear that our product didn’t meet your expectations. Leakproof protection is very important to us, and we take all feedback seriously. We’d love to understand more about your experience and find a solution that works for you. Please feel free to contact me directly at jade@venetianlace.com so we can assist you personally.

Kind regards,
Jade – Customer Care

Rated 4 out of 5 stars

Comfy stretchy pants but the leak proof…

Comfy stretchy pants but the leak proof bit is very small

11 April 2025
Unprompted review
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Reply from Venetianlace

Thank you for your honest feedback. We’re glad you find the pants comfy and stretchy! The leak-proof area is designed to balance discreet protection with comfort, but we appreciate your input and will keep it in mind as we continue to improve.

Kind regards,
Jade – Customer Care

Rated 5 out of 5 stars

Very pleased with purchase.

Very pleased with purchase.
Lovely and comfortable to wear.
No VPL even under leggings.

25 March 2025
Unprompted review
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Reply from Venetianlace

Dear Mrs Bush,

Thank you so much for your lovely feedback! We’re delighted to hear you’re pleased with your purchase and that they’re comfortable with no visible lines even under leggings.

Warm wishes,
Jade – Customer Care

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