Our Velux window lost connection to remote control. We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have a minor issue with out rooflight, so spoke to Ian at customer service, who was really helpful and reassuring. The part needed can easily be fitted by me, so it is in the post. Was also directe... See more
Company replied
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time. I replaced my old Velux windows with updated same style, the... See more
Company replied
I was experiencing issues with my VELUX window solar powered opening and closing mechanism. VELUX went over and above my expectations of getting the fault diagnosed and rectified. The fault was fixe... See more
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Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
Excellent
253 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from VELUX Great Britain & Ireland
Dear Grant,
Thank you for your kind words and for taking the time to share your feedback with us. We’re thrilled to hear that Rebekah was able to assist you promptly and effectively. Providing quick and helpful support is something we strive for, and it’s wonderful to know we met your expectations.
Speaking to Bex about my query ordering…
Speaking to Bex about my query ordering another blind (I broke mine) she was most helpful. My blind is 13yrs old and the colour may now be different to what they have now. She suggested ordering free colour samples to see if exact match to my other one. Thank you Velux
11 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Jackie,
Thank you for your kind feedback! We’re delighted to hear that Bex was able to assist you with your query and provide a helpful solution. Ordering free color samples is indeed a great way to ensure the best match for your existing blind, especially given its age.
If there’s anything else we can do to support you further, please don’t hesitate to reach out. We’re here to help!
Outstanding Technical Support Customer Service
Just contacted Velux’s technical support. Dalton, the agent could not have been more helpful. He immediately knew what to do and gave very clear instructions on how to resolve the problem I had. The service was outstanding and probably one of the best support calls I have received from any company. Thank you!
7 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thanks so much for your fantastic feedback. Dalton will be thrilled to hear your comments. We’re really glad he could resolve your issue quickly and make the whole experience straightforward. It’s great to know the support you received stood out.
Outstanding servixe
Fantastic customer service and installation. Had a 40 year old Velux with water damage and they were able to assess the model, provide recommendations and organise fitting. Installer was also brilliant and cleaned the workspace before leaving
8 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your review. We're delighted to hear that our team could help with your 40‑year‑old Velux and provide clear recommendations from assessment through to installation. It’s great to know the installer left everything clean and tidy too. We truly appreciate your feedback and are glad you had such a positive experience.
Our flat roof windows needed resetting
Our flat roof windows needed resetting. We spoke to two people both of whom were patient and knowledgeable and gave us wonderful after sales care.
6 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Nicholas
Thank you so much for your fantastic review. We’re delighted to hear that our team were able to help reset your flat roof windows and that you found everyone you spoke with patient, knowledgeable, and supportive.
Providing great after‑sales care is really important to us, so it’s wonderful to know we delivered that for you.
We truly appreciate you taking the time to share your experience.
Quick and efficiently solved...........
I was telephoned by Alisdair the day after I sent in my enquiry. The issue was explained, the solution discussed and sorted on the spot followed by a confirmation email.
Thank you for calling and sorting quickly, much appreciated.
6 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Pat
Thank you so much for your wonderful review. We’re delighted to hear that Alisdair was able to contact you quickly, explain the issue clearly, and resolve everything on the spot.
We really appreciate your kind words and are glad we could get things sorted for you so efficiently.
Thanks again for taking the time to share your experience — it means a lot to us.
Aimee (Customer Service) Amazing
My review is in relation to Aimee in the customer service team, 5 star service, listened thoroughly to my situation and helped with a solution.
Very pleased with the service given.
5 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind review and for taking the time to share your experience with us. We’re thrilled to hear that Aimee from our customer service team provided you with 5-star service, listened thoroughly to your situation, and assisted with a solution.
Your satisfaction is our top priority, and it’s wonderful to know that we could meet your expectations. We’ll be sure to pass along your feedback to Aimee and the team—it will mean a lot to them.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Service, installation, product and cost all amazing
I spent a year calling around local companies trying to get 3 rotten old velux (over 20 years old) replaced... out of desperation I called Velux (I thought they would be extortionate is why I waited) - OMG! WHY DID I WAIT.. they were AMAZING. The customer service was excellent. I couldnt open the windows so they worked with me to get the correct measurements for the quote which I got in a day. They arranged for someone to come out to make sure the measurements were exact and the quote I got was cheaper than anyone else AND I got a superior product and the full ten year Velux guarantee. They were helpful, quick, curteous - I actually cannot fault them and would recommend that anyone looking to get Velux done go straight to the organ grinder! Thank you Velux.
18 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Salli,
Thank you for sharing your experience with us! We are delighted to hear that you found our customer service to be excellent and that we could assist you in replacing your old windows with a superior product backed by our ten-year guarantee.
Your feedback about the process, including ensuring accurate measurements and providing a competitive quote, is greatly appreciated. We are committed to delivering high-quality solutions and making the experience as seamless as possible for our customers.
We are truly grateful for your recommendation and are thrilled that we could exceed your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you once again for choosing VELUX!
Excellent service
We struggled to find an installer to replace an ancient Velux window in our 1990 home. Noticing that Velux were offering a replacement service we got in touch. From then on everything was straightforward. Communication was great. It was a short wait from sending photos, agreeing the contract and installation. Our installer, Gary, worked professionally and methodically, ensuring that all of our almost irreplaceable roof tiles were carefully handled. We were delighted with the new window, external blind and remote control operation powered by a single solar cell.
It was not cheap (!) but definitely worth it. Thank you to Gary our installer and all the team at Velux.
7 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience with us! We’re delighted to hear that your journey with our replacement service was smooth and that you’re pleased with your new window, external blind, and remote control operation powered by a single solar cell. It’s wonderful to know that Gary, our installer, handled the installation with such care and professionalism, especially with your roof tiles.
We truly appreciate your kind words about our team and the service provided. Your feedback motivates us to continue delivering high-quality solutions and excellent customer experiences.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Great customer service.
Great customer service.
Questions about Velux solar powered blinds answered quickly and knowledgeably by Caroline by email even at 18.30 on a Friday evening!
Sadly unable to find anyone to install Velux blinds in our area, local installer only deals with Bloc blinds - we're just hoping they will be OK. We really wanted Velux ones and I would have had a go myself but husband vetoed my working at height in our vaulted kitchen now I'm in my 70's - grrrr!
1 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind words about Caroline's assistance! We’re delighted to hear that she was able to provide you with quick and knowledgeable support, even late on a Friday evening. Your appreciation means a lot to us.
We understand your frustration regarding the difficulty in finding an installer for VELUX blinds in your area. While we strive to make our products as accessible as possible, we recognize that installation can sometimes be a challenge.
Please don’t hesitate to reach out if there’s anything more we can do to support you.
Excellent service
I had a question about 2 different Velux units with different clients. I contacted customer service and Alasdair replied with a very comprehensive answer to one and asked for further information about the other. When I provided this he responded with exactly the information I required. Excellent service.
29 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Mike,
Thank you for sharing your positive experience with our customer service team. We are delighted to hear that Alasdair was able to provide you with comprehensive and accurate information for one of your inquiries and promptly addressed the other after receiving the additional details.
Your feedback is greatly appreciated and encourages us to continue delivering excellent service to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Great British Service
Very helpfull lady who got the electric blinds on our Velux windows working. Couldn't ask for better service.
29 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for the lovely review. We’re really glad we could get your Velux electric blinds working again. I’ll make sure your kind words are passed on to the team. We appreciate you choosing VELUX.
Had an issue closing a blackout blind I…
Had an issue closing a blackout blind I had installed, spoke with Alisdair M and showed me where I went wrong. The blind now finally closes fully.
Thanks again brilliant service!
30 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your review. We’re glad Alisdair was able to help and show you what was causing the issue. Great to hear your blackout blind is now closing fully. We really appreciate your feedback and your kind words about the service.
Sohpie was polite
Sohpie was polite, knowledgeable and great to discuss solutions with
27 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Pete,
Thank you for your kind words and for taking the time to share your experience. We’re thrilled to hear that you found Sophie polite, knowledgeable, and helpful in discussing solutions.
If there’s anything else we can assist you with or if you have further questions, please don’t hesitate to reach out. We’re here to help!
Recently had an excellent experience…
Recently had an excellent experience with Ian, a customer service representative. He helped me fix a leaking Velux over a video call’
24 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Paul,
Thank you for sharing your positive experience with Ian, our customer service representative. We are delighted to hear that he was able to assist you effectively in resolving the issue with your VELUX window over a video call. Your feedback is greatly appreciated and motivates us to continue providing excellent service.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
Great service from the team.
Absolutely fantastic help from everyone I speak to at this company, today it was Ian who walked me through the problem & a couple of weeks ago it was another very helpful lady. I appreciate all the help from them. Superb service. 👍
27 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Morning Rupert,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that Ian and our other team member were able to assist you effectively. Providing excellent service is our priority, and it’s truly rewarding to know that we’ve met your expectations.
Your feedback inspires us to continue delivering the best possible support to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Replaced two velux windows
Replaced two velux windows. Ordered direct with Velux, the staff were very helpful in assisting with the style and variations of the window accessories, and engaging the installer. Could not fault them at any point during the process. Andrew from Living Solutions was also fantastic, confirmed the order and installation date and completed the job in a timely fashion, leaving no rubbish behind and no redecoration required - would highly recommend Velux team and Living Solutions.
7 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your positive experience with us! We are delighted to hear that you were satisfied with the entire process, from selecting the right windows and accessories to the installation. Your kind words about our team and Andrew from Living Solutions are greatly appreciated.
It’s wonderful to know that the installation was completed efficiently, leaving your space clean and without the need for redecoration. We strive to provide seamless and high-quality service, and your feedback reassures us that we are meeting our goals.
Thank you for recommending us and Living Solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Velux single skylight replacement
Project to replace a single skylight window (in the roof of our 3-storey Victorian house in Manchester) was carried out superbly. Excellent fitting by AKA of Burnley, co-ordinated by Velux. A professional job all round.
16 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience with us! We’re delighted to hear that the replacement of your skylight window in your Victorian house in Manchester was carried out to your satisfaction. It’s great to know that the fitting by AKA of Burnley, coordinated by us, met your expectations and delivered a professional result.
Your feedback inspires us to continue providing high-quality service and solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Absolutely thrilled with the service…
Absolutely thrilled with the service and results of my new Velux bathroom window. So easy to get the online quote rolling and the customer service department got in contact so quickly. A local fitter was booked and all done super quick! No stress and no mess. It was also really good value for money.
8 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your wonderful feedback! We’re absolutely delighted to hear that you’re thrilled with your new VELUX bathroom window and the service you received. It’s great to know that the process—from getting an online quote to the quick and seamless installation by a local fitter—met your expectations.
We truly appreciate your kind words about the value for money and the stress-free experience. Your satisfaction is our top priority, and it’s feedback like yours that motivates us to continue delivering excellent service.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. Enjoy the added daylight and comfort your new window brings!
Excellent after service from Velux ...
Excellent after service from Velux ...
My roofer installed a Velux central pivot loft window as part of fitting a complete new roof job. But not for the want of trying could I get the said roofer to provide a scrap of paperwork/info to register for the warranty. I managed to source the supplier for confirmation - North West Roofing (they were also very helpful) . However, on reaching out to the Velux after sales team, Michelle explained that there is a plate with a code on it on the window that can be used to register the product on site. She could not have been helpful or more patient with my very poor hearing!
All I need now is to persuade somebody to get up the loft ladder and take a quick piccy of the code. (Michelle did also say that quoting the code provides the exact date if needed.)
The Velux window was a pretty inexpensive addition, providing not just light but also extra ventilation. My south-aspect facing aspect means it can get very hot up there in summer months, even in the UK! Altogether, I am very pleased with the window aspect of the project.
25 March 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience. We’re delighted to hear that Michelle was able to support you and help you get everything sorted with your VELUX registration. Your kind words are truly appreciated.
It’s great to know you’re pleased with the window and the difference it’s made to your loft space. Thank you again for taking the time to leave this feedback.
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