Our Velux window lost connection to remote control. We contact Velux on line, & Mike contacted us by phone within 30 minutes. He was very helpful & reassuring & quickly idetntifed the problem. He s... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
From the initial start, all the emails and photos sent, it has been wonderful, friendly staff, got everything sorted and right 1st time. I replaced my old Velux windows with updated same style, the... See more
Company replied
I fitted 7 blackout roller blinds easily without a hitch and then had a slight problem with my solar blackout blind. A problem of my own making I suspect, customer services couldn't have been more und... See more
Company replied
Brilliant service! Contacted support twice in the past few weeks. In both cases received call back within a few hours of submitting the form. The first call was about installing an awning blind (to a... See more
Company replied
Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
Excellent
240 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Velux Technical Query
Sophie was a great help and it was a pleasure discussing a suitable solution.
13 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for the 5-star review!
We’re delighted to hear that Sophie was able to help and that you enjoyed discussing a suitable solution with us.
We really appreciate your feedback and are here if you need any further assistance.
Rebekah was great and solved my query…
Rebekah was great and solved my query very quickly. Was confused and she brought clarity and sourced the best recommendation for me.
13 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your kind words. We’re delighted to hear that Rebekah was able to bring clarity and quickly find the best recommendation for you. We’ll be sure to pass your feedback on to her.
Our second replacement Velux…
This is the second replacement Velux window we have had installed. Our first experience was faultless - and the second was no different. Hard working folk who cleaned up after they had finished. We were very pleased.
5 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for taking the time to share your feedback. We’re delighted to hear that you had a positive experience with us. Providing great service is something we take seriously, and it’s wonderful to know we met your expectations. If there’s ever anything more we can do for you, we’re always here to help.
Sophie Varney was great :-)
Sophie Varney was great help in understanding everything needed for our new loft bedroom windows - the render she provided was fantastic
12 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your kind 5-star review! ⭐
We’re delighted to hear that you had such a positive experience with Sophie. Providing clear guidance and helpful visuals is something we really pride ourselves on, so it’s great to know the render made a difference for you.
We’ll be sure to pass your lovely feedback on to Sophie — it will mean a lot to her!
If there’s anything else we can help with as your project progresses, please don’t hesitate to get in touch.
Bex was fantastic
Bex was fantastic - very speedy at replying, clearly knowledgeable, and also helped me identify a feature I wasn't even aware of. A credit to the velux team. Thank you Bex
12 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for the fantastic review! We’re really pleased to hear that Bex was able to help so quickly and share useful insights with you. Your kind words will be passed on to Bex and the team. We really appreciate you choosing VELUX.
Excellent customer service
Excellent customer service when phoning about an issue with solar kit on window
12 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your 5‑star review. We’re delighted to hear that you received excellent customer service when contacting us about your solar kit issue. Your feedback is greatly appreciated and will be shared with the team.
Outstanding customer service from the…
Outstanding customer service from the Velux office, both in preparing a quotation and the installation days.
Very happy with their product (windows and solar shutters)
13 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you, Vivienne, for the fantastic 5‑star review. We’re delighted to hear you had such a positive experience with our team, from the quotation stage right through to installation.
We’re thrilled you’re enjoying your new windows and solar shutters. Your feedback means a lot to us.
If you ever need anything in the future, we’re always here to help.
Reply from VELUX Great Britain & Ireland
Dear Grant,
Thank you for your kind words and for taking the time to share your feedback with us. We’re thrilled to hear that Rebekah was able to assist you promptly and effectively. Providing quick and helpful support is something we strive for, and it’s wonderful to know we met your expectations.
Speaking to Bex about my query ordering…
Speaking to Bex about my query ordering another blind (I broke mine) she was most helpful. My blind is 13yrs old and the colour may now be different to what they have now. She suggested ordering free colour samples to see if exact match to my other one. Thank you Velux
11 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Jackie,
Thank you for your kind feedback! We’re delighted to hear that Bex was able to assist you with your query and provide a helpful solution. Ordering free color samples is indeed a great way to ensure the best match for your existing blind, especially given its age.
If there’s anything else we can do to support you further, please don’t hesitate to reach out. We’re here to help!
Outstanding Technical Support Customer Service
Just contacted Velux’s technical support. Dalton, the agent could not have been more helpful. He immediately knew what to do and gave very clear instructions on how to resolve the problem I had. The service was outstanding and probably one of the best support calls I have received from any company. Thank you!
7 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thanks so much for your fantastic feedback. Dalton will be thrilled to hear your comments. We’re really glad he could resolve your issue quickly and make the whole experience straightforward. It’s great to know the support you received stood out.
Outstanding servixe
Fantastic customer service and installation. Had a 40 year old Velux with water damage and they were able to assess the model, provide recommendations and organise fitting. Installer was also brilliant and cleaned the workspace before leaving
8 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you so much for your review. We're delighted to hear that our team could help with your 40‑year‑old Velux and provide clear recommendations from assessment through to installation. It’s great to know the installer left everything clean and tidy too. We truly appreciate your feedback and are glad you had such a positive experience.
Our flat roof windows needed resetting
Our flat roof windows needed resetting. We spoke to two people both of whom were patient and knowledgeable and gave us wonderful after sales care.
6 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Nicholas
Thank you so much for your fantastic review. We’re delighted to hear that our team were able to help reset your flat roof windows and that you found everyone you spoke with patient, knowledgeable, and supportive.
Providing great after‑sales care is really important to us, so it’s wonderful to know we delivered that for you.
We truly appreciate you taking the time to share your experience.
Quick and efficiently solved...........
I was telephoned by Alisdair the day after I sent in my enquiry. The issue was explained, the solution discussed and sorted on the spot followed by a confirmation email.
Thank you for calling and sorting quickly, much appreciated.
6 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hello Pat
Thank you so much for your wonderful review. We’re delighted to hear that Alisdair was able to contact you quickly, explain the issue clearly, and resolve everything on the spot.
We really appreciate your kind words and are glad we could get things sorted for you so efficiently.
Thanks again for taking the time to share your experience — it means a lot to us.
Aimee (Customer Service) Amazing
My review is in relation to Aimee in the customer service team, 5 star service, listened thoroughly to my situation and helped with a solution.
Very pleased with the service given.
5 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind review and for taking the time to share your experience with us. We’re thrilled to hear that Aimee from our customer service team provided you with 5-star service, listened thoroughly to your situation, and assisted with a solution.
Your satisfaction is our top priority, and it’s wonderful to know that we could meet your expectations. We’ll be sure to pass along your feedback to Aimee and the team—it will mean a lot to them.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Service, installation, product and cost all amazing
I spent a year calling around local companies trying to get 3 rotten old velux (over 20 years old) replaced... out of desperation I called Velux (I thought they would be extortionate is why I waited) - OMG! WHY DID I WAIT.. they were AMAZING. The customer service was excellent. I couldnt open the windows so they worked with me to get the correct measurements for the quote which I got in a day. They arranged for someone to come out to make sure the measurements were exact and the quote I got was cheaper than anyone else AND I got a superior product and the full ten year Velux guarantee. They were helpful, quick, curteous - I actually cannot fault them and would recommend that anyone looking to get Velux done go straight to the organ grinder! Thank you Velux.
18 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Salli,
Thank you for sharing your experience with us! We are delighted to hear that you found our customer service to be excellent and that we could assist you in replacing your old windows with a superior product backed by our ten-year guarantee.
Your feedback about the process, including ensuring accurate measurements and providing a competitive quote, is greatly appreciated. We are committed to delivering high-quality solutions and making the experience as seamless as possible for our customers.
We are truly grateful for your recommendation and are thrilled that we could exceed your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Thank you once again for choosing VELUX!
Excellent service
We struggled to find an installer to replace an ancient Velux window in our 1990 home. Noticing that Velux were offering a replacement service we got in touch. From then on everything was straightforward. Communication was great. It was a short wait from sending photos, agreeing the contract and installation. Our installer, Gary, worked professionally and methodically, ensuring that all of our almost irreplaceable roof tiles were carefully handled. We were delighted with the new window, external blind and remote control operation powered by a single solar cell.
It was not cheap (!) but definitely worth it. Thank you to Gary our installer and all the team at Velux.
7 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for sharing your experience with us! We’re delighted to hear that your journey with our replacement service was smooth and that you’re pleased with your new window, external blind, and remote control operation powered by a single solar cell. It’s wonderful to know that Gary, our installer, handled the installation with such care and professionalism, especially with your roof tiles.
We truly appreciate your kind words about our team and the service provided. Your feedback motivates us to continue delivering high-quality solutions and excellent customer experiences.
If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Great customer service.
Great customer service.
Questions about Velux solar powered blinds answered quickly and knowledgeably by Caroline by email even at 18.30 on a Friday evening!
Sadly unable to find anyone to install Velux blinds in our area, local installer only deals with Bloc blinds - we're just hoping they will be OK. We really wanted Velux ones and I would have had a go myself but husband vetoed my working at height in our vaulted kitchen now I'm in my 70's - grrrr!
1 May 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your kind words about Caroline's assistance! We’re delighted to hear that she was able to provide you with quick and knowledgeable support, even late on a Friday evening. Your appreciation means a lot to us.
We understand your frustration regarding the difficulty in finding an installer for VELUX blinds in your area. While we strive to make our products as accessible as possible, we recognize that installation can sometimes be a challenge.
Please don’t hesitate to reach out if there’s anything more we can do to support you.
Excellent service
I had a question about 2 different Velux units with different clients. I contacted customer service and Alasdair replied with a very comprehensive answer to one and asked for further information about the other. When I provided this he responded with exactly the information I required. Excellent service.
29 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Hi Mike,
Thank you for sharing your positive experience with our customer service team. We are delighted to hear that Alasdair was able to provide you with comprehensive and accurate information for one of your inquiries and promptly addressed the other after receiving the additional details.
Your feedback is greatly appreciated and encourages us to continue delivering excellent service to all our customers. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Great British Service
Very helpfull lady who got the electric blinds on our Velux windows working. Couldn't ask for better service.
29 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for the lovely review. We’re really glad we could get your Velux electric blinds working again. I’ll make sure your kind words are passed on to the team. We appreciate you choosing VELUX.
Had an issue closing a blackout blind I…
Had an issue closing a blackout blind I had installed, spoke with Alisdair M and showed me where I went wrong. The blind now finally closes fully.
Thanks again brilliant service!
30 April 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Thank you for your review. We’re glad Alisdair was able to help and show you what was causing the issue. Great to hear your blackout blind is now closing fully. We really appreciate your feedback and your kind words about the service.
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