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Veleco Reviews 

206
•
TrustScore 5 out of 5

4.9

Mobility Equipment Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 84 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent delivery service, noting that products often arrive quickly and drivers are consistently helpful and polite, explaining everything in detail. The products themselves, particularly the scooters, are described as well-made, lovely looking, and performing excellently, with many expressing satisfaction with their purchases. Reviewers also highlight the outstanding customer service and technical support, appreciating the staff's friendly, cheerful, and knowledgeable approach, even offering free modifications and swift resolutions to issues. However, some customers experienced issues with delivery communication, noting delays and a lack of updates, which led to frustration regarding scheduling and uncertainty about arrival times. A few other people also felt that waiting times for repairs were excessive, with some reporting long delays for technicians to address product issues.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising the excellent service and the... See more

Service

Customers consistently note positive experiences with service, often praising the excellent and fabulous... See more

Staff

Clients share positive opinions on staff, with many reviewers praising the helpfulness and knowledge of... See more

Product

Reviewers mention positive feedback about the product, with many expressing delight and satisfaction with... See more

Customer service

Users describe positive interactions with customer service, often highlighting the helpfulness of advisors... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered my Veleco faster just over 2 weeks ago and was told 1 to 2 weeks delivery, a few days late but no problem. Delivered today 29 July 25 by driver Wojciech Boral, very good service and polite... See more

Rated 5 out of 5 stars

I ordered this mobility scooter on a Sunday evening and it was delivered the very next day! It is extremely well made for a very moderate price, and has a lithium battery which should last much lon... See more

Rated 5 out of 5 stars

Excellent service. First scooter was unsuitable for my needs but Veleco helped a lot sorting out a exchange for a ZT15 which is perfect for me. Highly recommend. 👍🏻 good price as well.

Rated 5 out of 5 stars

I purchased a velcro fast mobility scooter back in April and put a review on here about the excellent service this company provide. Once again I have caused to praise this company once for coming... See more

Company details

  1. Mobility Equipment Supplier

Written by the company

Since Veleco first started out, our mission has always been very clear. To manufacture environment friendly, luxury electric scooters that we ourselves would enjoy riding. That’s why all of our products are made with love, passion and diligence. Knowing our clientele, we take the greatest of care to design and produce a safe and reliable scooter that any future owner will trust completely. To us, each product is more than just another machine on the manufacturing line. It is a key to someone’s freedom, a road to live independently again. We think this conviction is what makes Veleco truly special and we encourage you to visit our offer.

Contact info

4.9

Excellent

TrustScore 5 out of 5

206 reviews

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No recent history of asking for reviews

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4.9

All reviews

(206)

82 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing communication with the company

Amazing communication with the company. Delivered well inside the time scale. Very comprehensive instruction on how the bike works and supervised road test. Cannot praise Greg who delivered the scooter enough.

5 September 2021
Unprompted review
Rated 5 out of 5 stars

VELOBIKE

We decided to purchase the Velobike on Friday 20th August 2021, the Bike was delivered today 24th August 2021....exceptional Customer Service 100%.
Damian arrived on time and was very thorough with his training knowledge.
Thank you Damian for your Friendly Approach, you are a credit to Velobike.

24 August 2021
Unprompted review

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