Velezeco Reviews 12

Total scam. I’m still waiting for my glasses even though they told me they had already been delivered. I’ve contacted them many times and never get any response. The tracking page and the details they provide are completely useless and don’t give any real information at all.

DO NOT BUY!!! It’s a scam.

Amazing glasses for a decent price. They stand out from the crowd. :) Great service.

Yet again I’m still waiting for a response. I have sent photo evidence of not only the mistreatment but the pure lack of accountability from the company and they have still proceeded to ignore me.
I strongly advise not to purchase from this company as you will be ignored and ripped off.
Unfortunately trust pilot does not allow to attach photos, or I would upload the proof to this review.

I love the quality of my sunglasses 😎

Delivered ahead of schedule and well packaged.

Extremely negative experience.
I paid in full with a Mastercard and my bank officially confirmed that the payment was successfully cleared and received by the merchant. Despite this, the seller falsely claims they never received the payment. No valid proof of delivery was provided at the time of the dispute process so I was forced to open a dispute through my bank. This behavior is misleading and shows a complete lack of reliability. I strongly advise others to avoid this website.
Further clarification:
Although the company has already publicly responded to my review and has clearly acknowledged my case, I was subsequently asked to provide additional clarification for verification purposes. As can be seen from the public exchange, the company is already aware of the transaction and has recognized me as a customer. Therefore, the request for further clarification appears inconsistent with the fact that the case has already been identified and addressed.
As I proceeded to provide this additional clarification, I reviewed the transaction and product details once again. During this process, I also observed that the identical product design appears to be available on major international online marketplaces known for low cost mass listings, at price points of approximately 5 EUR. This raises reasonable questions regarding the way the product is presented and positioned.
For completeness, I confirm that I retain full documentation of the matter. This includes screenshots of my communication with the company via Messenger, records of the original charge, official confirmation of the completed and cleared transaction from my bank, as well as documentation relating to the dispute process. All relevant records are available and can be provided if required for verification purposes.