Vehicle Multimedia Systems Reviews 123

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its efficiency and professionalism, often highlighting the staff's expertise and helpfulness. Many people appreciate the seamless user experience, noting the quality of installations and how well the products integrate into their vehicles, making driving more enjoyable and convenient. However, some people were dissatisfied with the product quality, reporting issues such as units failing shortly after installation, screens not connecting, or dash cams not functioning as expected. These customers also mentioned problems with after-sales support and receiving incorrect parts, leading to prolonged periods without a working system.

What people talk about most

Service

Users describe positive interactions with service. Many customers highlight the efficiency, professionalism,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, knowledge, and... See more

Product

People report ambiguous experiences with product. Some consumers praise the products, highlighting that they... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the seamless integration and modern... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the brilliant screen and the CarPlay... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Found VMS online and couldn’t be happier. Added CarPlay to my Toyota Yaris, really helps having navigation on the screen and avoid faffing around with my phone on the holder. Great experience with the... See more

Rated 5 out of 5 stars

The lads turned up on a Saturday afternoon to install a aftermarket HUD unit on a brand new model Y 2026 Juniper Tesla and did a fantastic job. Saved lots of time and very professional. I’ll use them... See more

Rated 5 out of 5 stars

Recently ordered a sync 3 system to replace my sync 2 in my Focus RS.I have been waiting excitedly for a few weeks waiting for the day.Multimedia Systems have been excellent from the start with help... See more

Rated 5 out of 5 stars

I upgrade my Mercedes Android entertainment system, rear view camera,interior ambient light and speakers make my car like new interior and luxury. The sound system and android system is so nice and ea... See more


Company details

  1. Car Equipment Accessories Store
  2. Auto Machine Shop
  3. Car Accessories Store
  4. Car Stereo Store

Written by the company

The leading vehicle automotive upgrade specialists. We pride ourselves in providing your vehicle with the latest Android Screen, Carplay Boxes and accessories. We have retrofits available such as Apple CarPlay/Android Auto, Reverse Cameras, Rear Parking Sensors, Ambient Lighting and much more for your car. We aim to have products available for almost every vehicle on the market whilst also having engineers readily available across the UK to help with the installation process should wish to include the service with your purchase! With top professionalism and helpful staff, it is a no brainer to come to us for your vehicle upgrades without breaking the bank - shop with us today!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

123 reviews

5-star
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1-star

Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

BMW series 1 I drive fault

Ray came to look at my bmw series 1 which the I drive kept turning on and off. He kept me informed with what was happening and arrived on time. Very happy with the service, would highly recommend!

3 May 2026
Unprompted review
Rated 5 out of 5 stars

Media system

Thanks to Usman for fitting in my media system. Absolutely love it! It has made such a massive improvement and looks really good. Usman also did a good job answering any questions I had when trying to figure the system out. Hightly recommend.Thanks again!

18 March 2026
Unprompted review
Rated 2 out of 5 stars

Can't say is a good experience

I'm sorry to give a not a great review but what i'm experiencing is beyond disappointing! Bought the radio with all parts 3 month ago (3!!) Waited 3 weeks to have it installed, when that happened, one piece wasn't the right one, steering commands and reverse cam not working, the engineer ordered the right part and I had to stay without steering commands and reverse cam for 3 weeks (not big deal) but when the piece arrived and the engineer came back the piece was (again) the wrong one and this time it burned something or whatever happened and as result I had to stay 2 weeks with no radio at all! Ordered a whole new unit and 2 weeks later had it installed, and AGAIN a part is missing and the radio doesn't switch off and drains my battery so...another time left with no radio for god knows how long. From January to April to be again without radio at all. I understand inconvenients can happen when working but this is going on in a loop now. Even the engineer was frustrated telling me the same story again. Now the new deadline is for next Friday and if that day I won't have the radio working I will ask for a full refund.

15 March 2026
Rated 5 out of 5 stars

Fantastic from start to finish

Fantastic from start to finish, great product knowledge and don’t try to up sale you, they get you just what you need, Ray the installer was professional and fitted from my home, showed me how it all works afterwards and needed a couple of after install messages which Ray was happy to explain, top company , very professional and great pricing.

15 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so happy with my new carplay and…

I am so happy with my new carplay and reverse camera, my Hyundai i30 2010 is facing a newly and upgraded life, I appreciate you guys for the fittings. You are reliable. The VMS! this is truly your speciality, keep the good work and trust running. I will always recommend you. gibradek

3 March 2026
Unprompted review
Rated 1 out of 5 stars

Sent wrong kit shockingly bad customer…

Sent wrong kit shockingly bad customer services

24 November 2025
Vehicle Multimedia Systems logo

Reply from Vehicle Multimedia Systems

Thank you for your feedback. We’re sorry to hear that you’re unhappy with your experience.

When placing the order, the colour selected was silver, which is why the silver kit was sent out. As soon as you contacted us, we issued return labels promptly and remained in communication with you throughout the process to ensure the matter was handled efficiently.

The correct replacement kits were then dispatched, and a refund was also provided for the returned kit to bring the issue to a resolution as quickly as possible.

We always aim to provide clear, responsive customer service, so we’re disappointed to hear that you feel this was not reflected in your experience. If there is anything further you would like to discuss, please feel free to contact us directly.

Rated 5 out of 5 stars

Lin from VMS was an expert installer

Lin from VMS was an excellent and expert installer, who arrived when agreed and worked hard to install my dash cam.

He even went above and beyond with a question I had about where the OBD socket was on my vehicle, finding it and showing me a photo he took showing precisely where it is.

16 January 2026
Unprompted review
Rated 5 out of 5 stars

Really pleased with purchase

Really pleased with purchase, technician fitted system in time estimated and ran through set up and use, and had great communication with setup issues after,
Great service can highly recommend

14 January 2026
Rated 5 out of 5 stars

iDrive reboot fixed

Ray came within a few days and was very knowledgeable and helpful.
Tried a couple of solutions to my rebooting idrive issue but I can gladly say he sorted it for me.
Highly recommended.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Did exactly what I wanted and it looks fantastic. Have a new stereo and rear view camera, parking has never been so simple. I was even shown how to use the new system, fantastic service start to finish on their end

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Ehsaan

Ehsaan, the CarPlay engineer, did his absolute best to install the CarPlay system on my Toyota C-HR Hybrid. He was patient, professional, and clearly knowledgeable, and he explored every possible option to make it work.
The issue wasn’t with his work but with the reverse camera adapter that came with the CarPlay unit I purchased, which turned out to be incompatible. Even after I obtained another part, Ehsaan came back a second time to try again, but unfortunately it still didn’t work.
Despite this, Ehsaan remained helpful, committed, and thorough throughout the entire process. I really appreciate the time and effort he put in, and I would happily recommend him based on his professionalism and dedication, especially as the problem was outside of his control.

17 January 2026
Unprompted review
Rated 5 out of 5 stars

Ehsaan and the team came out to fit the…

Ehsaan and the team came out to fit the CarPlay box onto my Land Rover Discovery while I was getting my hair done at the salon. The Carplay box works perfectly. They even took their time out to test the product and train me on how to use the product. Would recommend.

15 January 2026
Unprompted review

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