Banner for VeggiePets.com

VeggiePets.com Reviews 608

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 321 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and reliable delivery service, noting that orders arrive promptly and often with prior notification. Many appreciate the wide variety of vegan pet products available, making it easy to find suitable options for their dogs and cats. The quality of the food is consistently highlighted, with numerous pets enjoying the meals and showing improved health. Reviewers also commend the excellent customer service and the overall ease of ordering from the company. However, some customers also noted issues with damaged items upon arrival or careless packaging that led to dented tins. A few other people also felt that certain delivery services had trouble finding their address or experienced significant delays in receiving their orders. Additionally, some reviewers mentioned that their cats did not like the food, despite the positive feedback from other pet owners.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the great products, wide variety,... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Quality

Customers consistently note positive experiences with quality, particularly regarding pet food, with many... See more

Order

People report positive experiences with order, highlighting the ease of the ordering system and the quick... See more

Service

Clients share positive opinions on service, consistently highlighting prompt, friendly, and helpful customer... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fast delivery, great communication and our dog Flo absolutely loves this food. She has Benevo grain free feast and Ami dry food. She's a rescue we've fed on this food since she came to us six years a... See more

Company replied

Rated 5 out of 5 stars

Thank you for providing cruelty free pet products! We absolutely love the brand Benevo for our little rescue staffie who was found as a stray. Benevo’s puppy kibble transformed her into the powerful g... See more

Company replied

Rated 5 out of 5 stars

Really friendly and helpful customer service which made my buying experience very pleasant. Also really impressed by the wide range of products which I can buy in one place which means I’ve been able... See more

Company replied

Rated 5 out of 5 stars

I was very impressed with the wide variety of vegan dog food and wanted to give it a try. I bought a good selection of wet food and dry food samples because I wanted to see the kind of food my chihuah... See more

Company replied


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

For more than 20 years, we have proudly offered the UK’s most extensive selection of plant-based options for cats and dogs. As an independent, vegan-owned business, our mission is to help you share an animal-free lifestyle with your beloved pets in a way that is nutritious, convenient, and enjoyable for both you and your furry companions. With nearly two decades of experience with vegan pets, we have developed a deep understanding of plant-based nutrition and its benefits. We offer an extensive range of nutritionally complete foods, delicious treats, biscuits, and eco-friendly alternatives to traditional pet products, all of which are cruelty-free. Whether you're just starting your journey into plant-based feeding or have been doing it for years, we're here to provide the expertise and products you need to nourish your pets while supporting your ethical values.


Contact info

4.8

Excellent

TrustScore 5 out of 5

608 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great sample bag

Great sample bag. Was unsure if my dog would eat the biscuits so I put them all in his little bowl and they’ve all gone! So that was a success! Thank you.

10 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hello Lisa, thank you so much for your lovely review!
We completely understand wanting to check first, so it’s fantastic to hear the samples were such a success! 😄 It sounds like he made quick work of them all!
Thanks so much for giving them a try and for sharing your experience with us 💚

Rated 5 out of 5 stars

Ordered online and it was delivered…

Ordered online and it was delivered within two days Good service. Thank you.

9 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you for leaving us a kind review!
We’re really pleased to hear your order arrived within two days, it's great to know everything went smoothly! 😊

Rated 5 out of 5 stars

Highy Recommended

I have 5 cats, each with their own likes & dislikes. I took advantage of the free sample from VeggiePets and each one scoffed like crazy. I will be ordering VeggiePets from now on.

8 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Elizabeth, thank you so much for your great review!
We know exactly how tricky it can be catering to multiple cats with different tastes, so it’s amazing to hear that all five wolfed it down!
We’re so happy the free sample was a hit with all of them and that you’ve found something that works for the whole gang 🙌
Thanks so much for sharing your experience with us 😁 we're so glad to have you all on board!

Rated 5 out of 5 stars

I'm Very Happy with everything.

Everything arrived in good time and in vry good condition. Plus I know form experience that Veggie Pets products Do play a major roll in why my lrg dog is still fit & active at 14yrs old, Without harming any other animals.

7 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Kat, thank you so much for your lovely review 💚
We’re really glad to hear everything arrived quickly and in great condition!
Thank you also for sharing how well your dog is doing at 14 ... that’s amazing!!
It means a lot to us that our products can play a part in helping them stay fit and active, which is the absolute best result.
Thank you again for your continued support, we really appreciate it 🥰

Rated 4 out of 5 stars

It is an excellent idea to make a vegan…

It is an excellent idea to make a vegan cat/dog food.
Unfortunately my cat would not eat it. I really appreciate VeggiePets making the product and am sure there will be plenty of dogs and some cats that will eat it.

6 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Christine, thank you for leaving such kind feedback of your thoughts on VeggiePets.com and for sharing your own experience 💚 We’re sorry to hear your cat didn’t take to it this time, though.

Cats can be especially particular when it comes to new foods, and in some cases it can sometimes take a little patience (or a gradual introduction) for them to warm to something new.

That being said, we’re really grateful you gave it a try and for your support of more compassionate options for pets ☺️

Rated 5 out of 5 stars

Love this company

Love this company. I used to go to the warehouse to save on delivery when I lived closer which was a really handy option. Delivery is always prompt and well packaged.

8 December 2025
VeggiePets.com logo

Reply from VeggiePets.com

Thank you for your kind words! It’s lovely to hear you used to visit us at the warehouse (we did change the location of our premises in the last few years as a way to make processing orders more efficient!) and so we’re really pleased that delivery has continued to be prompt and reliable for you. We appreciate your support! 😊

Rated 5 out of 5 stars

Fantastic range of products

Fantastic range of products, delivery via DPD is always faultless. I’ve been a happy customer with healthy dogs since around 2005

4 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you so much for your lovely feedback, Alan! We’re really pleased to hear you’ve enjoyed the range and reliable delivery, and it means a great deal that you’ve been a happy customer since around 2005 - almost from the very beginning! Thank you so much for over 20 years of support, that is incredibly touching ☺️💚

Rated 5 out of 5 stars

Great variety and helpful customer service

VeggiePets is a great independent business with a really wide variety of novel vegetarian treats for dogs. It’s refreshing to see such an interesting range of products that you don’t usually find elsewhere.
Customer service was excellent as well. When a delivery was misdelivered, they were very helpful and guided me through the process, making sure everything was handled properly.
Great products and genuinely helpful service — I’d happily order from them again and recommend them to others.

4 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Hi Ian, thank you so much for your thoughtful feedback. We’re really pleased to hear you’ve enjoyed exploring the range of plant-based treats we offer, and that our team was able to help when the delivery issue arose! It means a lot to know you’d recommend us, and we truly appreciate your support 😊

Rated 5 out of 5 stars

Fantastic company selling great…

Fantastic company selling great products at excellent prices. And when I contacted them with a problem caused by the delivery company, Chantal sorted it quickly and professionally. Excellent service.

5 March 2026
Unprompted review
VeggiePets.com logo

Reply from VeggiePets.com

Hi Amanda, thank you so much for your kind feedback. We’re really pleased to hear you’re happy with our products and prices, and that Chantale was able to resolve the delivery issue quickly and professionally for you. It’s always lovely to hear when our team has been helpful 😊

Rated 5 out of 5 stars

fast, efficient, delivery of good value petrol foods.

As usual, a fast, efficient, delivery of good value pet foods.

27 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you for the 5 star review Don! It's great to hear that everything arrives promptly and efficiently and that you find our pet foods good value! We appreciate it 😊

Rated 5 out of 5 stars

My cats love it

1 March 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you very much, Erica! So glad to hear the samples were a hit with your cats 😸💚 hopefully they've found a new favourite with plant-based food!

Rated 5 out of 5 stars

Easy!!

Great choice and very easy to use website

27 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you so much, Mark! We've made great effort to streamline the ease of use of our website as much as possible, so we're really glad to hear it's doing just that! 😁

Rated 5 out of 5 stars

Fast delivery

Fast delivery. Safely packed. Excellent veggie dog treats. Thank you

28 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you, Eleanor 💚 So pleased to hear your goods arrived safe and swiftly with you, and that the treats are a hit! 🙌

Rated 5 out of 5 stars

FIRST CLASS despatch and excellent…

FIRST CLASS despatch and excellent products just as described. Exceptionally responsive Customer Care by 'Chantale'. As a result will have no hesitation in ordering again for months ahead. The best of service ... Thank you...Simon

3 March 2026
Unprompted review
VeggiePets.com logo

Reply from VeggiePets.com

Thank you Simon for such a lovely review! We're beaming after reading this 😄. Glad you found the service and responsiveness exceptional! Chantale works hard to ensure everything goes smoothly for our customers, so she'll be thrilled to read this! Thanks again 💚

Rated 5 out of 5 stars

One of the few foods my cats like!

My cats are pretty picky about their food and they took to the Ami Vegan Cat Food (dry) right away. It was nice to see. There are maybe one or two other brands that they have reacted to that well. The ordering and delivery process were also great.

24 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you for the kind review Adam! We love hearing about cats choosing a plant-based option as a firm favourite! We're really glad they've found their love for Ami Vegan Cat Food 😸💚

Rated 5 out of 5 stars

Straightforward

Straightforward, great company.

24 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you Simon! We're glad you think so 🌱 happy that everything was simple and smooth for you too

Rated 5 out of 5 stars

Good variety of fresh pet foods

Good variety of fresh pet foods. Simple and easy to order. Delivery was quick.

12 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you so much for your 5 star review 😊 we're really happy to hear that the ordering process was nice and straightforward, and that delivery was quick for you too!

Rated 5 out of 5 stars

Quick turn around and tasty treats

Quick turn around and helpful delivery weight calculator.

My cat loves the benevo biscuits and I can't buy them locally so delivery is the next best option. Thanks veggie pets :)

18 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

You're so welcome Katya - and thank you for the kind review!
We're so pleased that you find the weight calculator for delivery feature helpful, and that you choose us as your provider for your cat's Benevo food 😸 🙌

Rated 5 out of 5 stars

Cats ate it and seemed to like it

Cats ate it and seemed to like it. I thought they might not eat meat free food.

18 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thanks so much! We're so glad the samples were enjoyed 😊
As we know, cat's can be fussy in all kinds of ways, so it's great to hear they approved! It's exactly why we have our free sample offer, so we can reach those cat's who might find a new favourite in a plant-based food!

Rated 5 out of 5 stars

Fast and reliable

Fast and reliable - great products too.

17 February 2026
VeggiePets.com logo

Reply from VeggiePets.com

Thank you Caroline! Being fast and reliable is just what we aim for, as well as good ethical products 🙌🌱

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look