VeeWee Reviews 

92
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Very poor customer service, with lazy sales reps who clearly have no pride or joy in their job. Initially received the item on Monday. I was expecting one 226mm tailpipe for the beet... See more

Rated 5 out of 5 stars

Ordered a new petrol tank sensor plus a few other little bits and arranged delivery to my local garage for fitting. Very reasonably priced parts, free delivery a bonus, parts arrived very quickly, ove... See more

Rated 1 out of 5 stars

It is bad enough that I have not received an order I paid for over 2 weeks ago which was supposed to be delivered within 48 hours but I have emailed sales asking them to chase it up and a week later t... See more

Company replied

Rated 2 out of 5 stars

Brilliant service and parcel was sent out in no time. Unfortunately the parts I had ordered where very poor quality and even though well packaged they where already bent and useless suggesting they w... See more

Company replied

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2.4

Poor

TrustScore 2.5 out of 5

92 reviews

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2.4

All reviews

(92)

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Rated 5 out of 5 stars

service minded

Very nice staff. they were service minded and gave very fast email answers. i find the whole experience pain free and professional. i will most likely do business with them again.

9 August 2013
Unprompted review
Rated 5 out of 5 stars

Great products and great service

Bought a stainless exhaust after looking at lots of alternatives and was really impressed with the quality of the product especially in consideration of the price against alternatives, never mind a guarantee for the life of my van.

Delivery was fast too

9 August 2013
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Never bought from this company before but very pleased that I did! Goods arrived very quickly - which was great as it was a birthday present for my son and I was late ordering!! I have no doubts about recommending them to anyone.

6 August 2013
Unprompted review
Rated 3 out of 5 stars

Poor service and failure to deliver against written promises from website.

Having placed my recent order on a Wednesday I was anticipating delivery on a Friday for work on a car over the weekend. The order was dispatched from the warehouse as three parcels banded together as a single consignment. When the goods were delivered only one of the parcels was left by parcelforce. This was queried with the driver at the time who was absolute it was the only parcel for delivery. Whilst the goods were lost whilst in care of the courier it does raise questions over security of packing and when I contacted your office I received unsatisfactory service. It was agreed the goods would be sent for Monday delivery but despite repeated requests I was refused even an attempt at Saturday delivery or even delivery to a GSF branch for me to collect. The result was that I had no car available to me for the following week until I could complete the work at the weekend and was forced to incur extra costs to use public transport for a week. When pointing out that I was suffering through no fault of my own my comments were brushed aside by stating you had lost out on the cost of parts, a statement that I responded was untrue as you would receive insurance,if not the return of parts themselves. I then asked what would be done for me to offset the issues created and suggested a further discount or some other gesture and was promised a call back to confirm. As I anticipated no such call back has ever been made and it was simply a strategy to end an awkward call from your member of staffs perspective. Whilst I appreciate this may not have been the responsibility of your organisation and could have been down to poor handling by the courier, it does show a decided lack of customer focus and service. Having dealt with parts suppliers for a number of years, all of whom would strive to help in such circumstances, I would now question the reliability and more importantly commitment of your service before placing further orders.

Subsequent to posting this review GSF/VEEWEE have been in touch and offered a reasonable retrospective discount which I have accepted. It is a shame it had to reach the level of poor publicity but it appears the management of the organisation are aware of what good customer service should be and I am happy to report the required refund is being processed. I have been impressed by the speed of resolution once issues were raised with the correct person and would suggest you can expect to be treated well but you may have to push for it, a situation I am not unhappy with.

5 August 2013
Unprompted review
VeeWee logo

Reply from VeeWee

Dear Martin,

Thank you for your review and bringing this to our attention.

We must apologise for the way you received your order from our couriers. As mentioned you should have received the three parcels, rather than just the one. Unfortunately Saturday wasn't available to us as a service to get the parts to you and I can see that you received the replacement goods promptly on the Monday morning.

We apologise for any inconvenience caused from our couriers unusual error, and a resolve with regards to discount has been sent to your private email address with regards to your order.

Regards.
The GSF web sales team.

Rated 5 out of 5 stars

Easy and Happy

Order was easy to make, arrived on time and was very well packaged.
Products all seem to be good quality and so absolutely no complaints, would recommend.

3 August 2013
Unprompted review
Rated 5 out of 5 stars

Very prompt delivery

This was the first time I had used VeeWee and I am glad I did. Not only was the part as cheap as anywhere else I had looked at, it came with free post and packing with no minimum order. I ordered my one item costing less than £5.00 on Friday lunchtime and was amazed to find that it had arrived Saturday morning, all this with the free p & p and 2nd class delivery. If this is the way VeeWee do business I will defiantly be using them again.

2 August 2013
Unprompted review
Rated 3 out of 5 stars

Good price and good on-line products,sales team bit unapproachable

I ordered my oil sensor from there on line catolouge which was a good price.payment and check ok.transaction good..
Requested a brochere about 2 weeks ago.as i didnt receive it i phoned there order line and the response was quite stern.the guy who answered said something(not "good morning,veewees how my i help you" ).i explained about not receiving my catologue and he said he didnt know about that sorry!!!so i phoned the sales team number and another guy answered again not "good morning,veewees how my i help you" but something else (he said it so fast).i explained about not receiving my catologue and he said whats the point of getting one when you can check it on line!!!! so after that i just didnt bother....I phoned ordered instead one from VW Heritage and it was here the following day....The reason i wanted a book was that i wanted one in my garage which is no where near my PC.oh well i got my parts from VW Heritage now....i presume they dont want the business that much

26 July 2013
Unprompted review
VeeWee logo

Reply from VeeWee

Dear Mr Pilkington,

Many thanks for your review.

At all times we aim to provide the highest possible service when receiving a call from a customer. We apologise in this instance you feel the service provided wasn't to our normally very high standards.

I do have a catalogue I can send out to you from our depot here, and will post that to your address today.

We apologise for any inconvenience caused and please do contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or call us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

Rated 4 out of 5 stars

Cheap and fast with decent quality products.

I have always used GSF and found them to be difficult to do business with. VEEWEE is a breath of fresh air, no messing around, quick prompt service and i was able to find what i needed without too much effort. I like the site, its well laid out, easy to navigate and has a cheerful colour scheme. A big improvement on GSF.

The reason i didnt give 5 stars as my package arrived opened and most of the parts inside lying in the bottom of an open bag. they could have easily fallen out. Either the Post office or the picking staff at VeeWee need to get their act together as it looked like my parts had been kicked around the floor.

24 July 2013
Unprompted review
Rated 5 out of 5 stars

Save My Camper

Really good service and competitive prices, web site very easy and paid with pay pal so no issues in having to find my credit card

23 July 2013
Unprompted review
Rated 5 out of 5 stars

Very fast delivery

Fast/cheap delivery considering i live in northern ireland, many other mainland companies charge huge excesses for scotland and n ireland

20 July 2013
Unprompted review
Rated 2 out of 5 stars

great service but poor products

Brilliant service and parcel was sent out in no time. Unfortunately the parts I had ordered where very poor quality and even though well packaged they where already bent and useless suggesting they where like that when packaged.
Wont be using them again.

13 July 2013
Unprompted review
VeeWee logo

Reply from VeeWee

Dear Barry,

We're sorry to hear that you received the parcel not in the expected way. We will of course be able to replace any of the items received that were damaged.

Please contact us at website.sales@gsfcarparts.com with any issues that still need to be resolved, or ring us on 0121 626 7981, with details of your order to hand, so we can bring this to a swift conclusion.

Regards.
The GSF web sales team.

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