VeeWee Reviews 

Very poor customer service, with lazy sales reps who clearly have no pride or joy in their job.

Initially received the item on Monday. I was expecting one 226mm tailpipe for the beetle (only needed one as the other tailpipe was in good condition). They offer 4 different lengths and types - all constructed differently internally, some are stainless. However I was actually sent a completely different tailpipe that measured 260mm (the stainless steel type), not the 226mm. It fitted my exhaust ok even though it stuck out more and was different to the one I had on the car on the opposite side, but it was a better constructed tailpipe, so was happy to keep it.

However to match the tailpipe on the other side, I kindly asked if they could send me another identical one to match. Requested another invoice so I could pay for it ect..

I attached pictures of the tailpipe they sent me to match an identical one and said I think the error had come from the incorrect part number being labelled on the wrong tailpipe and possibly a stock location error at GSF in Birmingham. 

However when I got a reply Tuesday morning, all I got was;

"Unfortunately all you can do is order the same part number again as this is the part number you have ordered".

Not even an apology to acknowledge they sent me the wrong part in the first place. Emailed them back stating their reply wasn't helpful at all and surely if they were to forward my pictures onto their supplier (to minimise any stock locations errors or incorrect parts labelled being sent out) they could easily send me an identical tailpipe.

4 days later, still have no response so am assuming they have ignored my email.

Won't be using VeeWee anymore.

VeeWee was my go to for aircooled parts, especially with the free shipping. Unfortunately their prices now appear to be creeping up, making other VW aircooled parts suppliers more competitive. Shame.

I bought a Vw beetle part for £7.89 witch was a very good price :) and I had free p&p . I bought it at 6 o clock pm some time and it come the very next day.i would recommend it to anyone.

Ordered a couple of things from veewee and got them as described the very next day!

Great item fair cost fast delivery

Great service, fast delivery, good price. Nuff said!

Have ordered big and small items for my beetle, no matter how much the item costs 80p or 80 pounds its fast free delivery! Price seems better or as good as most places on line and the odd promo discount codes help. Have had everything in stock that I have wanted so far, no complaints about this place at all, well done veewee!

Top quality parts

The only response from you was an automated receipt when i ordered the item
I emailed your sales team twice NO REPLY
I had no notification of the dispatch date which was also very inconvenient
I would not recommend you

Easy to order, As I ordered on line, there was a order conformation, and the product was delivered in the said time,
Well pleased and well received, would recommend anyone to give them a try,

I bought a pair of inner wings for a VW Beetle that were advertised as genuine on their website, and before purchase I emailed them (on a Friday Morning) to double check there were actually genuine parts. As I was in a rush for them and despite not hearing back from by enquiry I ordered the parts on a Sunday via the website. On the following Tuesday ( after Bank Hoiliday Monday) I received an email back from them saying that they were not genuine but good reproductions.
The parts turned up on the Wednesday only to be Klokkerholm repros (anybody who has fitted this make of repro parts will tell you what poor quality they can be). I then tried to contact there sales dept to arrange a return and was always put on hold ( 5times) without anyone every picking up the phone again, with the last call going dead on me at 5.30pm and being replaced by a recorded message saying that the sales line was now close and was open from 8.30 to 6.00pm!. I then checked their website to see that the description of the inner wings had changed from genuine to reproduction. Next I emailed them to confirm the parts were not what I wanted and could they help.
I then tried to contact the sales line again (4 times) on Thursday after I arrived from work (4.45pm) and had the same experience again of someone answering the phone telling me there were transfering me as it was and email purchase, and left on hold. I then eventually spoke to some on the Friday morning, arranged that I would drop them off at their Birmingham depot as I was going past there later in the day. The items were returned and was told I would be refuned via paypal which was how I paid, which I was on the following Monday.
Overall a very frustrating experience caused by incorrected info on there website and an inability to answer the phone, which is a shame as I used veewee many years ago when I used my bug as a daily driver and always found them good. Prehaps they have lost their way now they are part of GSF parts.

Search and checkout was clear and easy, item arrived promptly, well packaged, and is exactly what I was expecting! Will definitely order from VeeWee again

Could you post please paid on the 24 th August ta

Ordered spark plugs got the wrong ones they never got back to me.

They emailed me after my initial review and are sending me the correct spark plugs without me having to return the originals so very happy with the follow up service.

Better value than other on-line companies with no extra charge for delivery even when a small item is ordered.

I received my items in good time, and was pleased with the products

Invoice number: UI2010223

Having ordered two parts on line the delivery and accuracy of my order was good. Unfortunately I ordered a wrong part and in accordance with VeeWee policy i returned one of the parts (value (£12.50). Having not heard anything for 3 weeks i phones the sales team who stated that they have "no record of a returned item" and "as our establishment is so big if it was delivered to the wrong dept it will never be found". The parcel was posted to the correct address as it was a print out of the GSF returns form. Unfortunately for me I have lost the postal next day delivery tracking receipt and therefore can not prove my postage or GSF Car Parts receipt of delivery. The GSF response was there is "no chance" of resolution. I acknowledge it is my fault i have lost my Royal Mail tracking tracking receipt however I feel it is appalling customer service that followed and that the poor administration within the GSF establishment (admitted by the sales member) could also be at fault. The experience has cost me £12.50 plus postage however it has cost VeeWee and GSF Car Parts their name and is now also down a customer. I will ensure my views are well known on social webpages and by word of mouth. Tip for all who read this...if you want satisfactory after sales then shop elsewhere. I certainly will.

Excellent price as always, so if you don't mind waiting 1or2 days for delivery. It saves you having to drive to your nearest store,and free delivery as well. One of my most used stores for all my Air Cooled Parts.

Quality parts. Good price.