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Vea Telecoms Reviews 

1,980
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Evaluating 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and efficient when diagnosing and resolving various connection issues. Reviewers note that technicians arrive promptly, communicate clearly, and work diligently to get services fully back online without unnecessary delays. People consistently highlight the outstanding support received during callouts, noting professional diagnostics and thorough system checks. Some reviewers were not happy with initial delays and frustrating difficulties experienced with customer service channels before the engineers finally arrived. Consumers also mentioned dealing with extended internet outages and unfulfilled promises prior to the specialized repair teams successfully fixing the underlying faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, noting that engineers arrive promptly and resolve connectivity... See more

Customer service

Consumers find customer service to be positive overall, frequently praising helpful staff and quick repairs.... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid engineer visits and... See more

Website

Reviewers highlight mixed experiences with the website and online services. Some consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

I had a visit from Kenneth from YouFibre as a part of my upgrade. Despite being his last job of the day, he had no issues in moving the ONT as I asked. Kenneth was kean, understanding, knowled... See more

Rated 5 out of 5 stars

Mauro and Eddie proven themselves to be experts in diagnosing and fixing the line fault. Quickly found the root cause and moved to re-splice damaged connection. We were back online within 40 minutes.... See more

Rated 5 out of 5 stars

Stephan and Sajid came this morning to rectify an incorrect installation. They were polite and friendly. They explained what they needed to do and ensured that I was happy with it. Once completed Saji... See more

Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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How this company uses Trustpilot

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5.0

All reviews

(1,980)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Gerald (Bradford Engineer) got my…

Gerald (Bradford Engineer) got my internet back up and running really quickly. Some dirt got in the connector in the box under the street so he cleaned it and is securing the box so that it doesn't happen again.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Today Sajid and Mdu attended my…

Today Sajid and Mdu attended my property. I had 10-12 hours drop in wifi since February and no wifi at all for 12 days. Youfibre failed me on so many levels. Sajid and Mdu fixed the problem in 5 minutes and were so knowledgeable and helpful. I could not rate Sajid and Mdu higher!! Excellent members of staff, kind, professional and knew exactly how to fix my fault. 5✨️✨️✨️✨️✨️ AMAZING!!!!! VEA✨️✨️✨️✨️✨️

13 April 2026
Unprompted review
Rated 3 out of 5 stars

No internet for 5 days

Came in to fix my internet issue which I was having since Wednesday last week. I had no internet for 5 days!
I was very disappointed that it took so long to fix our internet connection and why they couldn’t fix it sooner as I work from home and maxed out mine & husband mobile data!
However when they did eventually come 5 days later they fixed my issue quite quickly, it’s a shame that it took 5 days to do that!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Upgrade

We recently had an upgrade to 2000. Needed new router. Sajid and mdu were patient and sorted issue quick

10 April 2026
Unprompted review

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