Vea Telecoms Reviews 

1,980
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and efficient when diagnosing and resolving various connection issues. Reviewers note that technicians arrive promptly, communicate clearly, and work diligently to get services fully back online without unnecessary delays. People consistently highlight the outstanding support received during callouts, noting professional diagnostics and thorough system checks. Some reviewers were not happy with initial delays and frustrating difficulties experienced with customer service channels before the engineers finally arrived. Consumers also mentioned dealing with extended internet outages and unfulfilled promises prior to the specialized repair teams successfully fixing the underlying faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, noting that engineers arrive promptly and resolve connectivity... See more

Customer service

Consumers find customer service to be positive overall, frequently praising helpful staff and quick repairs.... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid engineer visits and... See more

Website

Reviewers highlight mixed experiences with the website and online services. Some consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

I had a visit from Kenneth from YouFibre as a part of my upgrade. Despite being his last job of the day, he had no issues in moving the ONT as I asked. Kenneth was kean, understanding, knowled... See more

Rated 5 out of 5 stars

Mauro and Eddie proven themselves to be experts in diagnosing and fixing the line fault. Quickly found the root cause and moved to re-splice damaged connection. We were back online within 40 minutes.... See more

Rated 5 out of 5 stars

Stephan and Sajid came this morning to rectify an incorrect installation. They were polite and friendly. They explained what they needed to do and ensured that I was happy with it. Once completed Saji... See more


Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms


Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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5.0

All reviews

(1,980)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A big thank you to Clint and Freddie…

A big thank you to Clint and Freddie for the multiple visits and continued to support for resolving our internet issues. The weekend support was appreciated and not expected. They went above and beyond with regards to customer service! Thank you Clint. Thank you Freddie.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Mru The engineer who came to fix my…

Mru The engineer who came to fix my internet did an excellent job. Everything was handled quickly, efficiently, and without any complications. He was also very friendly, polite, and professional throughout the visit. I highly recommend his service.

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Lost service over the weekend- was told…

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick- greT lads

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Jonathan and Gerald were fantastic

Jonathan and Gerald were fantastic, really polite and helpful. They explained everything and were quick and efficient. Not a great fan of the company with the recent issues I have been having but Jonathan and Gerald certainly made a good impression

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Flynn and Sajid

Flynn and Sajid
Prefect the lads showed up and fixed a issue I've been having which brsk had been unable to fix since installation

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great job

Great job. Flynn and Sajid did a great job within good time limit and very helpful during the process. Thanks guys.

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Contractors brilliant internet company useless

Flynn and sajid came to me today to fix the problem of no internet for five days and they did in minutes I wasn’t even here but they waited just to be sure and what fantastic lads they are I appreciate everything they did quick and efficiently I couldn’t ask for more
As for you fiber well I’m not happy with them first it takes me 45 minutes to get though to them which is EVERY phone call which I have made plenty trying to get this fixed
Second when I get though after 45min I get cut off and have to start again
Thirdly they have been not help what so ever they didn’t book the appointment properly so that was a day wasted so had to wait another day and it has taken me five days to get this sorted which is ridicules
And as for the app well that is a total waste of of time I tried to get help on there I got no where tried to book and appointment on there and again got no where so that is no good what so ever
The only good thing that has happened with all of this is the lads that cam to fix the problem they where brilliant 10/10 thanks lads

14 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Matthew and Wilkinson arrived to assist me with my broadband issues. They arrived early and were knowledgeable and conscientious in their approach. They resolved the issue through methodical troubleshooting and resolved the issue for me. A great team.

14 April 2026
Unprompted review

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