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Vea Telecoms Reviews 

1,980
•
TrustScore 5 out of 5

5.0

Telecommunications Contractor
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Review summary

Created with AI, based on recent reviews

Evaluating 1,140 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally polite, knowledgeable, and efficient when diagnosing and resolving various connection issues. Reviewers note that technicians arrive promptly, communicate clearly, and work diligently to get services fully back online without unnecessary delays. People consistently highlight the outstanding support received during callouts, noting professional diagnostics and thorough system checks. Some reviewers were not happy with initial delays and frustrating difficulties experienced with customer service channels before the engineers finally arrived. Consumers also mentioned dealing with extended internet outages and unfulfilled promises prior to the specialized repair teams successfully fixing the underlying faults.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as extremely helpful, knowledgeable, and... See more

Service

Clients share positive opinions on service, noting that engineers arrive promptly and resolve connectivity... See more

Customer service

Consumers find customer service to be positive overall, frequently praising helpful staff and quick repairs.... See more

Response time

Customers consistently note positive experiences with response time, highlighting rapid engineer visits and... See more

Website

Reviewers highlight mixed experiences with the website and online services. Some consumers report that the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lost service over the weekend- was told had an appointment booked yesterday but Noone turned up waited all day. Really Nnoyed- however sajid and mdu restored my faith in you fiber as they sorted quick... See more

Rated 5 out of 5 stars

I had a visit from Kenneth from YouFibre as a part of my upgrade. Despite being his last job of the day, he had no issues in moving the ONT as I asked. Kenneth was kean, understanding, knowled... See more

Rated 5 out of 5 stars

Mauro and Eddie proven themselves to be experts in diagnosing and fixing the line fault. Quickly found the root cause and moved to re-splice damaged connection. We were back online within 40 minutes.... See more

Rated 5 out of 5 stars

Stephan and Sajid came this morning to rectify an incorrect installation. They were polite and friendly. They explained what they needed to do and ensured that I was happy with it. Once completed Saji... See more

Company details

  1. Telecommunications Contractor

Written by the company

Vea Telecoms , where our commitment to excellence drives everything we do. As a leading Maintenance and full turnkey telecommunications company, we prioritize customer satisfaction, innovation, and integrity in all aspects of our business. Our clear vision, robust strategic planning, and continuous dedication to improvement ensure that we deliver exceptional products and services tailored to meet your needs. With a customer-centric approach and a culture built on accountability, resilience, and gratitude, we strive to exceed your expectations every step of the way. Join us on our journey towards excellence and experience the difference with Vea Telecoms

Contact info

5.0

Excellent

TrustScore 5 out of 5

2K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,980)

1,053 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

The engineers that have just been to my…

The engineers that have just been to my house to fix the WiFi called Sajid and mud (I'm sorry if I've spelt them wrong) were brilliant.. you fibre on the other hand far from it! I have had no WiFi since the 9th may. Been in contact with them every day, booked engineers in twice for no one to show up 🤦 this is the 3rd time someone was meant to come, the appointment was booked for tomorrow. And these guys came whilst on their way home, both shocked to find out how much I had been messaged around! I signed up with brsk.. not your fibre, and was changed over without even agreeing to it! Had nothing but problems since! Thank god for the two that have turned up today! They both need a few days off with how much they're messed around!

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Internet down

Laz and Jonathan did a quick professional repair. Explained the issue parameters etc. Very polite and professional. Everlasting service by the engineers.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Sanjid and Mdu- amazing

Sanjid and Mdu came today as ive had no internet for 2 days - they were very friendly, respectful and resolved the issue quite quickly. They even stayed and retested the line to ensure it was connected and staying on- very happy with the service provided today.

14 May 2026
Unprompted review
Rated 5 out of 5 stars

Sajid and madu

Sajid and madu, absolute pleasure to meet them. So so helpful and got to work straight away got it working in less than 10 mins!! Super chatty and lovely guys! Very happy :)

12 May 2026
Unprompted review

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