I just got the NOTTING HILL Zipper Wallet and it is AMAZING!!! It is EXACTLY what I needed. Quality and well designed.. I can organize all of my cards finally. This wallet is the mother of wallet or... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ordered an RFID Blocking Credit Card Holder. Timely delivery and excellent quality product. I would definitely recommend their products to anyone. I use the card holder daily and it is awesome. I am... See more
Company replied
Bought the Mayfair wallet as a gift and after 8months is still just as great. My husband loves it, its compact and does a great job. Even the outside card holders never dare let the cards fall out whi... See more
Company replied
Acknowledged and despatched promptly.xmas gift so wallet unseen as yet and will give review at later . Meantime well satisfied with purchase and Company have been excellent in communication etc so far... See more
Company replied
Company details
Written by the company
Introducing Vaultskin, a fashion-plus brand. Vaultskin isn’t just fashion. It is gorgeously fashionable premium leather wallets and iPhone accessories with thoughtful design features and unique technology that keeps you several steps ahead of card-skimming criminals. Vaultskin looks exquisite. It provides unparalleled RFID protection. It feels beautiful and minimalist. Vaultskin is engineered elegance. The following pages show you our range, created by a symphony of designers, engineers, architects and technologists to be utterly unique and desirable.
Contact info
235 Earls Court Road, Suite 93, SW5 9FE, London, United Kingdom
- info@vaultskin.com
- vaultskin.com
4.6
Excellent
231 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 66% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
NOTTING HILL Slim Zip
The wallet looks slick but not too fancy. Just a touch of "wealth". Came in a nice packaging. Very obscure. The only problem I find is when inserting paper money into the designated slot, it is quite troublesome because the strap is not flexible. A flexible strap would be a much more finer experience when inserting bills.
10 September 2023
Reply from Vaultskin
Thank you for your review! We appreciate your feedback.
We're glad to hear that you like the sleek design and the premium packaging of the wallet. Your input regarding the strap and the ease of inserting bills is valuable to us. We'll certainly consider this suggestion for future product improvements.
If you have any further questions or need assistance, please don't hesitate to reach out to us. We aim to provide the best experience possible for our customers.
Best regards,
Your Vaultskin Team
Reply from Vaultskin
We're glad to hear that you're happy with your order!
City wallet for a European trip
Bought the City wallet in Cognac for a trip to Europe. Wallet worked very well for the limited number of cards and bills I wanted to carry. It fit well in a front pocket. I took off a star due to confusion over whether the order had been confirmed and would arrive on time. To its credit, Vaultskin wanted to ask me, a US customer, whether I’ll I understood that the City wallet wouldn’t accommodate US dollars; once I responded (yes), the company went radio silent, leaving me in the dark on whether the order was coming. So — quality of product very high; price was right; take the customer service up a notch.
3 September 2023
Reply from Vaultskin
Thank you for your review! We're delighted to hear that you found the City wallet to be a functional and stylish choice for your trip to Europe. We appreciate your positive feedback on the product itself.
We apologize for any confusion or communication gaps regarding your order. We'll definitely take your feedback to heart and work on improving our customer service to provide a better overall experience.
If you have any more questions or need assistance in the future, please don't hesitate to reach out to us. We strive to provide both top-quality products and excellent customer service.
Best regards,
Your Vaultskin Team
Not just quality products, but excellent post sales service
My wife bought me a Notting Hill wallet in 2018.
I'd designed my own wallet which I was going to make, but the NH was almost the same size and design.
When it arrived beautifully presented I was smitten.
Ideal size as the UK £20 was diminishing in size and room for cash too. We like our pennies in the UK.
I loved it and used it daily. The leather is excellent and has a delightful patina. Even the elastic card pull was working fine. But despite being a very careful user, the zip started to undo a few times whilst in my pocket.
Enter Vaultskin's team.
They responded promptly to my issue and unexpectedly sent me a new one!
I responded by persuading my wife she needed a Belgravia Zipper Wallet in champagne.
They so deserve more business.
28 September 2023
Unprompted review
Reply from Vaultskin
Thank you so much for your wonderful review! We're thrilled to hear that you've been enjoying your Notting Hill wallet since 2018, and it's truly rewarding to know that you love the design and quality of our products.
We take pride in our commitment to providing excellent overall service, and we're glad to have resolved your issue quickly and to your satisfaction. Your support and recommendation are greatly appreciated.
If you or your wife ever need anything else or have any questions in the future, please feel free to reach out to us. We're here to assist and provide you with the best experience possible.
Best regards,
Your Vaultskin Team
Broken wallet chain
Within a short period of time, about 3 weeks, the chain on the cell phone wallet broke. The clasp on the chain no longer closes preventing me from using the chain and the wallet.
Please provide a replacement chain. I purchased a red cell phone wallet for an I Phone 8.
Thank you,
Mary E. Pearce
12 September 2023
Reply from Vaultskin
Dear Mary,
We're truly sorry to hear about the issue with the chain strap on your wallet case. This is certainly not the experience we aim to provide.
We'd be happy to send you a replacement strap for your case. However, we'll need a bit more information from you to proceed. Please reach out to us via email (info@vaultskin.com) with your order number so we can resolve this issue together.
Once again, our sincerest apologies for any inconvenience this has caused, and we appreciate your understanding.
Best regards,
Your Vaultskin Team
Quality product
Fast service, a good quality product, nicely packaged, and a good array of items to chose from.
11 September 2023
Reply from Vaultskin
We're glad that you like our products, thank you!
Vaultskin Invisible Chelsea wallet
The Vaultskin Chelsea wallet is the perfect transparent companion for carrying your cards and bank notes. Slim and unobtrusive slipping into a front pocket for safety with zero bulk. A pleasure to use daily, carrying the daily cards and enough bills to cover any outing.
Purchased two wallets 6 years ago, the one for my teenage son was heavily used and burnt out after four years, however mine although still physically perfect with soft usage patina has finally let go internally no longer operating to raise the cards from their sleeping position.
Upon giving feedback to Vaultskin their customer service went beyond expectations to assist.
I Cannot recommend this wallet or Vaultskin highly enough, as a functional daily wallet it gets 5* from me and 10* for customer commitment.
25 September 2023
Unprompted review
Reply from Vaultskin
Thank you so much for your outstanding review! We're delighted to hear that you've been enjoying your Vaultskin Chelsea wallet and that it has been your perfect companion for cards and banknotes.
We're also pleased to know that the wallet is slim and unobtrusive, making it easy to carry everything you need with zero bulk. It's great that it has served you well for six years and that even after extensive usage, your son's wallet lasted for four years. We're proud of the quality and durability of our products.
We truly appreciate your kind words about our customer service. Ensuring your satisfaction is our top priority, and we're always here to assist and go beyond expectations to help. Your recommendation means a lot to us, and we're grateful for your support.
If you ever need anything else or have any questions in the future, please don't hesitate to reach out. We're here to provide you with the best experience possible.
Best regards,
Your Vaultskin Team
No way to see if it works
16 August 2023
Reply from Vaultskin
Thank you for your feedback. To test its effectiveness, simply place your contactless card between the VAULTCARD and the reading device. If the card reader cannot access your card's information, the VAULTCARD is working as intended.
Additionally, please remember that we offer a lifetime warranty on our VAULTCARD. If you ever have any concerns or questions, don't hesitate to contact us. We're here to assist.
Very impressed!
I'm really impressed with Vaultskin! Not only is the Notting Hill Zipper Wallet a nice looking and well made product with built in RFID protection, but it was delivered to my doorstep overnight! Very happy and highly recommended :)
16 August 2023
Reply from Vaultskin
Thank you so much for your fantastic review! We're thrilled to hear that you're impressed with our Notting Hill Zipper Wallet.
We take pride in creating stylish and well-made products with built-in RFID protection to help keep your information safe. It's great to know that you appreciate the quality and design.
We're also delighted that our fast delivery met your expectations and that you received your wallet overnight. Providing efficient service is essential to us.
Thank you for your recommendation! If you ever have more questions or need anything in the future, please feel free to reach out. We're here to provide you with the best experience possible.
Reply from Vaultskin
Thank you!
After all this time they made good on…
After all this time they made good on the promise of quality and customer service.
10 August 2023
Reply from Vaultskin
We greatly appreciate your recognition of our commitment to quality and customer service. We always strive to provide the best products and support to our customers.
If you ever have more feedback or any questions in the future, please don't hesitate to reach out. We're here to assist you.
Customer service went above and beyond…
Customer service went above and beyond my expectations. The chat feature did not work, so I emailed my request. The email was addressed within 24hrs with a solution that was beyond what I had even requested. You've earned a lifelong customer through this experience! Keep it up!
10 August 2023
Reply from Vaultskin
Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with our customer service. We always aim to go the extra mile for our customers and exceed their expectations.
We look forward to serving you as a lifelong customer and are here to assist you with any future needs or questions.
Great brand. Great product.
The customer service is great and the product is fantastic. Great brand.
8 August 2023
Reply from Vaultskin
Thank you for your feedback, we appreciate it!
Courteous response
An extremely fast response to a small problem. Efficient and kind service and problem solved. I have purchased from Vaultskin before and would definitely recommend the exceptional quality of goods.
3 September 2023
Reply from Vaultskin
Thank you for your trust, we're happy to help! :)
99 Problems and this is ONE!
While at the store, i "tested: the product to find that my Credit Card worked while having direct contact with the VaultCard. Did I not "activate" the VaultCard? Did I used the VaultCard in a way not intend? Not sure. Would love to understand why the VaultCard did not work by blocking the RFID signal from my card in the way I expected it should.
Please advise.
Thank you
9 August 2023
Reply from Vaultskin
We appreciate your feedback and are genuinely sorry to hear about your experience with our VAULTCARD.
Our VAULTCARD is designed to block RFID signals from unauthorized scans when your cards are securely placed inside the VAULTCARDS protective range. If you've placed your card directly in contact with the VAULTCARD and it still worked, it's possible that your card may not have an active RFID signal or is equipped with enhanced security features.
We also want to assure you that the VAULTCARD is backed by a lifetime warranty. Your satisfaction is of the utmost importance to us, and we're here to help you ensure your cards remain secure.
To address your concerns, we would be delighted to test the VAULTCARD in our lab to resolve any issues. To get this process started, please reach out to us at info@vaultskin.com with detailed information about your card and your VAULTCARD experience. Our team is dedicated to ensuring your cards remain secure, and we want to assist you promptly.
Rest assured, we are committed to ensuring your RFID protection and resolving any questions or concerns you may have. Your trust in Vaultskin products is greatly valued.
Best regards,
Your Vaultskin Team
Reply from Vaultskin
Thank you!
Reply from Vaultskin
Thank you so much! :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.