Received what I ordered, though had a security issue on the screen I bought and customer service agreed to replace it, but since then they have no longer replied to any of my emails, so it was never... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My ebike conversion kit arrive quite promptly and communication was great up until I received my kit. From then on there was no communication. Even though the emails I received stated that custome... See more
Company replied
I bought Varstrom rear motor wheel and a battery for the rack to use it for delivering food and I have it for few months already and I think now I can give my honest opinion about it. Overall the prod... See more
Company replied
Made an order for a bafang er bike conversion kit for my bella bike, they shipped the battery from France and i got i fairly quick but when i only received a Battery i though it was a scam, i contacte... See more
3.0
Average
68 reviews
Replied to 47% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bought a display shipping was super…
Bought a display shipping was super fast, support was really good
17 April 2025
Unprompted review
I used Varstrom twice now- Best price !!
I used Varstrom twice now, 3 years ago and a week ago
The best way is to chat with them via their web chat. keeping in mind they are on HK time not UK time.
I ordered the BSS02b 750w with a 20Ah battery and it arrived 3 days after order ( 27th in the morning , 30th in the afternoon )
on my first order they replace a burned out battery connector and were always very help full
30 November 2024
Unprompted review
NO WARRANTY on Varstrom Europe BAFANG middrive kits
I bought two Bafang mid drive kits, with battery, from the Varstrom Europe dealer on AliExpress, in August 2024. One BBS01-350W and a BBS02-750W. Including batteries it cost me 1200 euros.
3 months after not so very intensive use, the BBS01 started showing Error 30 on the screen, intermittently. The support person of Varstrom Europe, which did not have any products in his store anymore, told me to check all connections and see if any cable was broke. So I did this several times. At some point, the screen would not turn on and my motor became useless. He still was telling me I needed to check all cables.
Finally I replaced the screen and the cable that connects to the screen. Still the screen was black. Then he told me he can SELL me a controller, which was probably broke.
I told him the motor was purchased brand new, and he should provide warranty. But he told me, if I buy a new controller, he would provide warranty. Not for the whole kit I purchased previously.
I have no way to get any support or warranty for a product I payed a lot of money for. Above all, after 3 months of use, it is broke and it can be thrown away.
The practice of Varstrom Europe, is unacceptable.
I would recommend nobody to purchase anything from this store. There are reliable other sellers, that can provide ADEQUATE support and live up to the warranty of BAFANG.
2 December 2024
Unprompted review
Reply from Varstrom
Dear customer
I am the general manager of Varstrom Europe Aliexpress. I think you may have misunderstood my team's reply. My team said that your motor reported error 30 and replaced the controller for free. In addition, your meter and 1T4 line are completely damaged as shown in the video, so my team recommends that you replace the meter and 1T4 line, and then my team will replace the controller for free. You could go to Aliexpress to reply to my team's message. My team has been actively solving problems for you and has been fulfilling warranty services. If possible, please go to Aliexpress to communicate, and my team will definitely give you a satisfactory solution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.