Vape Town Reviews 

1,017
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 955 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff across different locations are exceptionally friendly, incredibly knowledgeable, and always willing to take the time to help you find the right items. People also appreciate the wide variety of quality products, reasonable pricing, and consistently fast delivery service provided for online orders. Some reviewers were not happy with occasional stock shortages, noting that their preferred flavours or specific strength levels were sometimes unavailable. A few other people also mentioned experiencing unexpected shipping delays or receiving their purchases in less protective packaging than expected.

What people talk about most

Staff

Users describe positive interactions with staff, noting that the team members are consistently cheerful,... See more

Service

Clients share satisfaction on service, frequently praising speedy delivery, helpful and knowledgeable staff,... See more

Product

People report positive experiences with product, highlighting the wide variety of items available at fair... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently expressing satisfaction with speedy and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting great values, very reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Website easy to use, communication good and helpful. easy to order and checkout, order received in very good time and happy with product. The only negative would be that the flavourless juice at the s... See more

Rated 5 out of 5 stars

the staff are always so friendly and helpful nice clean shop and pleasant to enter . sometimes my products aren’t available and i travel up from bideford so the staff are helpful in ordering them for... See more

Rated 5 out of 5 stars

Great service as always. Price increase but I think it's the first one since I began purchasing vape liquid from Vapetown (nearly 10 years ago) so I can't complain - still fantastic value.

Company replied

Rated 5 out of 5 stars

I went onto this site for the first time and I was excited by the amount of different amount of flavours and at a very reasonable price and next day delivery as well. The product is just what I was ho... See more

Company replied


Company details

  1. Electronic Cigarette Store

About Vape Town

Written by the company

Our online vape store features a selection of vape juice, e liquid, vape kits, vape pod kits, and pre-filled vape kits. 

We also carry a selection of replacement vape coils and vape pods. You will find all the leading brands right here including Oxva, Vaporesso, Hayati and Lost Mary.

Odering to your door is simple with every order over £20 qualifying for free delivery and will be shipped out the same day through Royal Mail's fully tracked service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,017)

956 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Vape town Tiverton

Seems like a good service. I bought my first vape from them back in 2016 and have now gone back to them after using supermarket vapes for years. I think the fact that the shop is still running in the same place after all these years is evidence of their reliability.

18 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to have you back, thank you for your support.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Proper job

Proper job . Efficient , personable , pleasant ,

What’s not to like .

Does what it says on the plastic bottle .

28 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Fast and reliable delivery.

Fast and reliable delivery.
Easy to use website.

28 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very fast delivery

Very fast delivery

28 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our fast delivery times.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always quick

Always quick, good price and reliable- cannot complain!

21 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our prices good and our service reliable.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great service

18 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Employees in the shop are always…

Employees in the shop are always helpful.

17 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

All good quick on line service buy a…

All good quick on line service buy a usual order no issues all easy just perfect customer service

28 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with your orders and service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Always very helpful

I always have questions it seems but all the staff a great & very helpful

20 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

The people in the shop are so helpful…

The people in the shop are so helpful and so friendly.

26 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our staff friendly and helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great staff

16 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Goods arrived very quickly

Goods arrived very quickly, excellent service as usual

25 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

Its great to hear you find our service excellent.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Quick & easy ordering system

Quick & easy ordering system, great value & speedy delivery.

25 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you are happy with our service.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always

25 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly and helpful

24 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Great customer service

Great customer service . Good product information.

24 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you find our product information good and customer service great.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Friendly staff

Friendly staff , and good products

24 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our staff friendly and products good.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Really helpful guy in there

Really helpful guy in there. Would definitely come again.

14 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are happy to hear you find our staff helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our staff lovely and helpful.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

Rated 5 out of 5 stars

Efficient service

21 September 2026
Vape Town logo

Reply from Vape Town

Hello

We appreciate you taking the time to leave us a review.

We are pleased to hear you find our service efficient.

In the future, if you ever need any product support or product advice please do not hesitate to contact us via online@vapetown.co.uk or you can get in touch via our website www.vapetown.co.uk.

Kind regards

Marcus

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