I have used Vapestore repeatedly for a few years now. The service is always excellent with regards to dispatch and delivery. Products are quality and well packaged. When I had an issue with my addre... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wide choice of products at good prices. Quick shipping with tracking service available and a loyalty points scheme that is always welcome, as the points ultimately translate into money off. I also co... See more
Company replied
5th time of purchasing goods from Vapestore and had zero issues at all. Great variety of products, great prices and discounts compared to High Street stores and loyalty reward points along with discou... See more
Company replied
I am a return customer and completely recommend these people as the prices are great, loyalty program first class and the delivery from point of ordering is incredibly fast, in most cases I have recei... See more
Company replied
Company details
Written by the company
As one of the leading online retailers since 2015, Vapestore proudly purveys the best in third-party and own brand e-cigarette technology, e-liquids and accessories. Our ever-expanding collection includes the most sought-after brands on the market, with such reputable names as Smok, Innokin and Aspire all in one convenient location. You will also find a huge assortment of e-liquids from popular brands like Nasty Juice and Dinner Lady, along with our own phenomenally successful lines of Double Drip and Vapouriz Premium liquids
Contact info
7a Henley Business Park, GU3 2DX, Guildford, United Kingdom
- 0800 644 0000
- support@vapouriz.com
- vapestore.co.uk
4.8
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Always rapid delivery and very happy…
Always rapid delivery and very happy with their products
25 June 2026
Great service prompt free delivery
8 June 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vapestore
Hello There
We're so pleased you're happy with your purchase and the excellent service you received. Thank you for your kind words!
Kind regards
Rose
I am very disappointed I ordered a vape…
I am very disappointed I ordered a vape which was faulty I contacted them and sent the vape back and over 1.5 weeks later still no refund I wouldn’t use this website again
24 June 2026
Unprompted review
Reply from Vapestore
Hello There
We're very sorry to hear about your experience and completely understand your disappointment. This is not the level of service we aim to provide, and we sincerely apologise for the frustration caused by the delay.
We'd really appreciate the opportunity to investigate this for you, as we'd like to understand exactly what has happened with your returned item and refund. While refunds are normally processed as quickly as possible once a return has been received and inspected, we'd like to review your case to ensure everything is progressing as it should.
Please contact me directly, Paul, Customer Services Manager, at support@vapouriz.com with your order details. I'll personally investigate your return, provide you with an update, and do everything I can to resolve the matter as quickly as possible.
Thank you for bringing this to our attention. We value your feedback and hope you'll give us the opportunity to put things right.
Kindest regards
Paul
Reply from Vapestore
Hello There
We appreciate your positive feedback! We're so happy to hear that you were pleased with our amazing flavours, great prices, and on-time delivery. Thank you!
Kind regards
Rose
Reply from Vapestore
Hello There
We're so glad to hear that your ordering experience was smooth and that your delivery arrived quickly. We appreciate you sharing your positive feedback!
Kind regards
Rose
Reply from Vapestore
Hello There,
Thank you for your fantastic review! We're delighted to hear that you were pleased with our fast delivery. We know how important it is to receive your order quickly, so it's great to know we met your expectations.
We really appreciate you taking the time to share your feedback and thank you for choosing us. We look forward to serving you again soon!
Kind regards
Paul
Reply from Vapestore
Hello There
Thank you for your feedback! We are so pleased to hear you consistently receive awesome service. We appreciate your continued support.
Kind regards
Rose
I am a return customer and completely…
I am a return customer and completely recommend these people as the prices are great, loyalty program first class and the delivery from point of ordering is incredibly fast, in most cases I have received my order the next day! Can’t recommend highly enough 5 star 🌟
24 June 2026
Reply from Vapestore
Hello There
We're so pleased to hear you're a returning customer and that you consistently have such a positive experience with us. It's wonderful to know you appreciate our pricing, loyalty program, and especially our incredibly fast delivery. We truly value your high recommendation!
Kind regards
Rose
Reply from Vapestore
Hello There
We're so happy to hear you enjoyed your experience with us and found our prices great! We truly appreciate your kind words.
Kind regards
Rose
Reply from Vapestore
Hello There
We appreciate your wonderful feedback! We are so pleased you were happy with our company, brilliant deals, and fast delivery. Thank you for your support!
Kind regards
Rose
Reply from Vapestore
Hello There,
Thank you so much for your kind review! We're delighted to hear that you were happy with the service you received. Providing great customer service is something we take great pride in, so it's wonderful to know we met your expectations.
We really appreciate your support and thank you for taking the time to leave your feedback. We look forward to serving you again soon!
Kind regards
Paul
Reply from Vapestore
Hello There,
Thank you for your great review! We're so pleased to hear that your order arrived quickly. We always aim to provide a fast and reliable delivery service, so it's fantastic to know we met your expectations.
We really appreciate your support and look forward to serving you again in the future. Thank you for choosing us!
Kind regards
Paul
Great product delivery on time
24 June 2026
Reply from Vapestore
Hello There
We appreciate your positive feedback. We are so pleased that you were happy with our product and prompt delivery.
Kind regards
Rose
Came packaged well ..CEOLIACS be aware !
Came packaged well. Took a couple of days . From now on this will be my go to store . A bit of advice though .read the ingredients im ceoliac and the BUTTERSCOTCH CUSTARD HAS WHEAT IN
Not that this is the vendors fault
22 June 2026
Reply from Vapestore
Hello There
We're so glad to hear you had a positive experience with our packaging and delivery! We truly appreciate you making us your go-to store. Your advice about checking ingredients is very valuable, especially for those with dietary restrictions. We're grateful for your understanding and feedback.
Kind regards
Rose
Reply from Vapestore
Hello There
Thank you for your wonderful feedback! We are so pleased you were happy with our products, fast delivery, and the points you received. We appreciate your support!
Kind regards
Rose
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.