Dinner Lady Reviews 3,459

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 598 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the high quality of the products, often highlighting their value for money. Many people appreciate the variety of flavors available, with several mentioning specific favorites like Lemon Tart and other dessert-inspired options. The service is frequently described as excellent, with orders arriving swiftly and accurately, contributing to a very positive overall experience for consumers. However, some customers also noted issues with delivery, including delays or receiving incorrect items, and a few experienced problems with product quality such as faulty pods or difficulties opening bottles. Additionally, a small portion of people felt that customer service was unresponsive or unhelpful when issues arose.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the prompt and super quick... See more

Product

Reviewers highlight positive aspects of product quality, with many praising the high quality and good value... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of online ordering and the... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the fast shipping, efficient... See more

Quality

Reviewers mention positive feedback about quality, with many customers consistently praising the high quality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were looking for a different liquid to help us to stop smoking as others have been too sweet. We found the Café Tobacco which is much better for us and our order was received within 2 days which w... See more

Company replied

Rated 5 out of 5 stars

Super quick delivery, age verification completed during purchase meaning items were simply posted without the need to be signed for. The products (nic salts) are high quality and good value for mone... See more

Company replied

Rated 5 out of 5 stars

Love Dinner Lady E-Liquids - they are really flavoursome. I prefer the Nic Salts in Lemon Tart flavour. (Many other flavours are lovely too) You actually get a hit of the pastry before the lemon - it’... See more

Company replied

Rated 5 out of 5 stars

I was introduced to Dinner Lady products as part of the NHS stop smoking scheme and I've found them to be great! I think I got about 12 weeks supply and a vape for free and lots of info about vaping a... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Vaporizer Store

About Dinner Lady

Written by the company

Dinner Lady award-winning vape products

Dinner Lady is an award-winning UK vape brand, manufacturing and selling premium quality e-liquids, Disposables, Devices and Accessories. Winner of 40+ awards, Dinner Lady products are now sold in over 115 countries around the world.

homepage REFILLABLE PODS e-liquids Devices accessories

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

There is always a discount offer that I…

There is always a discount offer that I can use, and delivery of my order is always fast and efficient

20 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Millicent,

Thank you for your great feedback! We're glad you enjoy our discount offers and fast, efficient delivery. It's our goal to make your experience as smooth and rewarding as possible. We appreciate your support and look forward to serving you again soon!

Rated 5 out of 5 stars

Excellent experience

Excellent experience, order is brilliant fast delivery,very happy customer

20 April 2026
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Reply from Dinner Lady

Hi Lyn,

Thank you so much for your wonderful feedback! We’re delighted to hear you had an excellent experience and that your order arrived quickly. We hope you continue to enjoy our products, and we appreciate having you as a happy customer!

Rated 5 out of 5 stars

Great products

Great products, fast delivery

9 March 2026
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Reply from Dinner Lady

Hi Patricia,

Thank you for your feedback! We’re thrilled you’re happy with our products and speedy delivery. We appreciate your support!

Rated 5 out of 5 stars

Great service an impressive selection…

Great service an impressive selection of products. Ordering is easy with quick delivery.

16 April 2026
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Reply from Dinner Lady

Hi Karen,

Thank you so much for your kind words! We're delighted to hear you’re impressed with our selection and service, and that you found ordering easy with quick delivery. If you need anything else or have any questions, please don’t hesitate to reach out.

Rated 5 out of 5 stars

Great products..

Great products... great service and delivery

3 March 2026
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Reply from Dinner Lady

Hi James,

Thank you so much for your positive feedback! We’re happy to hear you’re pleased with our products, service, and delivery. If there’s anything else we can assist you with, just let us know.

Rated 5 out of 5 stars

excellent service

15 April 2026
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Reply from Dinner Lady

Hi Louisa,

Thank you for your kind words! We’re thrilled to hear you had an excellent experience with our service. If you ever need anything else, just let us know.

Rated 5 out of 5 stars

All done quickly,no fuss

Everything arrived quickly and correctly. Email with queery answered promptly .

19 January 2026
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Reply from Dinner Lady

Hi Fleur,

Thank you for your wonderful feedback! We're delighted everything went smoothly and you received your order quickly and correctly. It's great to hear your query was answered promptly as well. If you need anything else, we're always here to help.

Rated 5 out of 5 stars

The website is simple

The website is simple
Delivery is really fast.
The quality of products are great.
The only issue I have is that the vapes done have lids! Minor issue, id probably misplaced the lid anyway

13 April 2026
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Reply from Dinner Lady

Hi Keri,

Thank you so much for your feedback! We’re glad to hear you found our website easy to use, delivery fast, and are happy with the quality of our products. We appreciate you mentioning the issue with the vape lids—it’s helpful to know, and we’ll pass your comments along to the manufacturer. If you ever need advice or have more suggestions, please let us know. We're always here to help!

Rated 5 out of 5 stars

GREAT

Great service from start to finnish

14 April 2026
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Reply from Dinner Lady

Hi Jillian,

Thank you so much for your kind words! We're thrilled to know you had a great experience from start to finish. If you ever need anything else, we're always here to help.

Rated 5 out of 5 stars

Very straight forward and arrived 2…

Very straight forward and arrived 2 days after I ordered thank you very much

17 April 2026
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Reply from Dinner Lady

Hi Pamela,

Thank you for your kind words! We’re delighted to hear that your order arrived quickly and that the process was straightforward for you. Your satisfaction is very important to us. If there’s anything else we can help with, just let us know.

Rated 5 out of 5 stars

Very easy to order & delivery came on…

Very easy to order & delivery came on time

13 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Terence,

Thank you for your feedback! We're delighted to hear that you found the ordering process easy and that your delivery arrived on time. We appreciate your support and look forward to serving you again.

Rated 5 out of 5 stars

Speedy shipping

Speedy shipping
Pleased with my purchase

16 April 2026
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Reply from Dinner Lady

Hi Tina,

Thank you for your feedback! We're glad to hear you were pleased with your purchase and satisfied with our speedy shipping. We appreciate your support and hope to serve you again soon.

Rated 5 out of 5 stars

Super product and great service

Super product, delivered quickly and I made a mistake with the order and they sent the other product out for me free of charge. Will definitely order again. Arcfire and liquids.

13 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Sue,

Thank you for your wonderful review! We're thrilled that you’re happy with our product and the quick delivery. We’re glad we could help resolve your order mistake and send the correct item at no extra cost. Your satisfaction is important to us, and we look forward to welcoming you back for your next order of Arcfire and liquids.

Rated 5 out of 5 stars

Fast

Fast, efficient, no complaints

13 April 2026
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Reply from Dinner Lady

Hi Linda,,

Thank you for your kind words! We're glad to hear that you found our service fast and efficient, with no complaints. Your satisfaction is our top priority, and we appreciate your feedback.

Rated 5 out of 5 stars

fast and reliable

13 April 2026
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Reply from Dinner Lady

Hi Eileen,

Thank you for your feedback! We're happy to hear that you found our service fast and reliable. We appreciate your support!

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi James,

Thank you for your review! We’re glad to hear you found our service quick and reliable. Providing dependable service is our top priority, and your feedback means a lot to us. If you need anything in the future, don’t hesitate to get in touch.

Rated 5 out of 5 stars

Your App is simple to navigate and…

Your App is simple to navigate and purchases are easy.

8 April 2026
Dinner Lady logo

Reply from Dinner Lady

Hi Jacqueline,

Thank you for your positive feedback! We're thrilled to hear that you find our website easy to navigate and that your purchasing experience has been smooth. Making shopping simple and convenient for our customers is always our goal. If you ever have suggestions for improvement or need any assistance, please feel free to reach out.

Thanks again for your support!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great choice of prefilled vapes lower than 20mg. Struggled to get prefilled in 10mg, so pleased even trying 5mg

14 April 2026
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Reply from Dinner Lady

Hi Mandy,

Thank you for your kind words! We're glad you’re happy with our fast delivery and the range of prefilled vapes at lower nicotine strengths. We know how important it is to have options below 20mg, so we're pleased we could provide 10mg and even 5mg for you to try. If you ever need assistance or specific recommendations, we’re here to help!

Thanks again for choosing us.

Rated 5 out of 5 stars
Dinner Lady logo

Reply from Dinner Lady

Hi Janet,

Thank you for your feedback! We're delighted to hear that you found the ordering process easy and that your order arrived on time. If you need anything else or have further questions, please let us know. We appreciate your support!

Rated 5 out of 5 stars

QUALITY JUICE

My favourite flavour back in stock, strawberry & watermelon & used points that I gained from previous orders & got over £20 off. One of the very few places where the point system really works for you. The FUYL pods have such quality juice in them.

16 April 2026
Unprompted review
Dinner Lady logo

Reply from Dinner Lady

Hi Vape Head,

Thank you so much for your detailed feedback! We're thrilled to hear your favourite flavour—strawberry & watermelon—is back in stock and that you were able to redeem your points for a great discount. It’s fantastic to know our rewards system delivers real value for you. We're also glad you appreciate the quality of our FUYL pods.

If you need anything else or have suggestions, feel free to reach out. Enjoy your pods!

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