Vance Manufacturing Reviews 165

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

UPDATE- Well the package finally arrived and the part works great. The VP of Vance did contact me back and offer to help should the package be missing for ten days which I appreciated. Revising... See more

Company replied

Rated 5 out of 5 stars

I've had my 5" jackplate installed for about 4 years now. Works great, haven't had any issues. 16' jonboat, 20 hp mercury prop. Couldn't remember the hp rating of my jackplate. Want to upgrade to a... See more

Rated 5 out of 5 stars

Super fast shipping. Great communication. Build quality is even better than expected, going to work perfectly on my 15’6” Gheenoe Classic. I spent a lot of time deciding on a jack plate and even live... See more

Rated 5 out of 5 stars

Very happy with the jack plate. I was looking for a very minimal setback but need the adjustability for my jet outboard. I can raise it up when I am running a very shallow rocky bottom river or lower... See more

Company details

  1. Marine Supply Store

Written by the company

Why choose Vance Manufacturing? Family owned and operated for over 40 years, Vance Manufacturing quality is unsurpassed and makes all Vance products proudly in the USA! We truly value your business and our customer service is standing by if any questions or problems arise.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

165 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

A couple things were frustrating

A couple things were frustrating, my jack plate was shipped out with missing parts, no installation instructions, and the shipped email notification was misleading. The email states " (#8290) was shipped via UPS, UPS® Ground on 9/12/2023". The only thing that occurred on that day was a shipping label was created and and for some reason it wasn't actually picked up until "SEPTEMBER 13 - 3:56 PM". Additionally the product was sold as an 5" setback, but doesn't give any indication that by selecting a 2 or 3 inch clamping board thickness this increases the setback. Pucks or a different option would be much better suited vs adding more heavy starboard and additional setback unless a customer needed that.

12 September 2023
Vance Manufacturing logo

Reply from Vance Manufacturing

Hi Paul, thank you for your feedback, this will help us to better serve customers!

Rated 5 out of 5 stars

2” jackplate

Ordered a 2” jackplate. Fine piece of craftsmanship. Customer Service (Ed and Laura) is top shelf. I’m 100% satisfied.

11 September 2023
Rated 5 out of 5 stars

3rd purchase. Still very happy.

Fast and reasonably priced freight to Australia and you provide the tracking numbers.
Decent price. Very good quality.
This is the 3rd mini jack plate I've purchased from you guys. Been very happy each time.

6 September 2023
Rated 5 out of 5 stars

Great technical help

I called to ask questions about certain product they have, if it will work, texted pictures with their technical rep and he sent picture with more exact dimensions. I ordered and installed product and it works great.
The shipping was fast.

28 August 2023
Rated 1 out of 5 stars

Product not as described

Product not as described, product also out of square.

31 July 2023
Vance Manufacturing logo

Reply from Vance Manufacturing

Hi Marcus, we haven't been contacted by you about any issues or problems to resolve. We are here, give us a call or shoot us an email.

Edward Vance

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look