Transparency and responsiveness in communications with Lillie-Mae post purchase. Her eagerness to assist was second to none. Just lovely to deal with all round. Pre purchase Simon was just fanta... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My van recently starting costing me a lot of money so I decided I wanted to get a new van that gives me the piece of mind of having a warranty. I stumbled across Vanaways online and after contacting... See more
Company replied
Ordered a new Van for our business through Vanaways. Process was extremely seamless and stress free. Tyler Flage was very helpful throughout the process. With continuous communication we knew what was... See more
Company replied
Its my first time purchasing a new vehicle. Our business needs 3 new vans, Robert Upjohn was particularly helpful explaining the different products and making sure I chose the right one for my busine... See more
Company replied
4.7
Excellent
284 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Do not deliver as promised
Delivery was promised between 1-2 weeks, deposits for 2 vehicles were paid immediately upon receiving invoice, delivery took 8 weeks. No one would take accountability, kept moving goalposts and passing the buck.
Personal details have also been leaked previously. Unlikely to use again
25 April 2025
I recently purchased a van with…
I recently purchased a van with Vanaways and I am very pleased, Lewis was extremely helpful finding a suitable van and very competitive on the price aswell! Will informed be about delivery date and ply lining ect.
I can not fault the service provided and will be using Vanaways again in the future!
12 April 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Only Firm Able To Make a Factory Order.
The only firm able to make a factory order for me as I wanted a glazed tailgate and bulkhead. Communications were good and I knew what was happening and when. Recommended.
Nigel Jerome
19 April 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Great to deal with until van arrived…
Great to deal with purchased a new van, one minor problem but Holly sorted straight away. Would definitely use again in the future
9 March 2025
Really easy to deal with overall
Really easy to deal with overall, Lillie was fantastic and couldn't do enough to help.
thanks Lille really appreciate your help.
Andy
22 April 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Helpful and delivered the vehicle on…
Helpful and delivered the vehicle on time. Thank you for a great service
12 April 2025
Reply from Vanaways
Thank you so much for your fantastic 4-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Quick delivery and excellent service.
We ordered a Renault Trafic van and received it within a few weeks of placing the order as promised. Very competitive price and easy transaction. We have used Vanaways over the past 4 years and would recommend them for their service and customer support.
13 April 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Very pleased with van l bought from…
Very pleased with van l bought from vanaways Allister was very helpful all the way through the process helping with the different spec and warranties l was looking for and Ellie with the financial side thanks .
17 April 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
New Work Van
Lillie helped with our purchase of a replacement work van from start to finish. Thank you
17 April 2025
Unprompted review
Reply from Vanaways
Thank you so much for your wonderful review and for highlighting Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Great experience
Quick response over e-mail. Friendly and efficient staff, easy to deal with. Good value on vehicle and communication regarding delivery.
Staff I dealt with were Steve and Lillie-Mae.
4 April 2025
Unprompted review
Reply from Vanaways
Thank you so much for your wonderful review and for highlighting Steve and Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Once they have your deposit your doomed!
Even spending nearly 100k with Vanaways after they took my deposit my experience was nothing other than awful. Useless of not no communication start to finish. Do not believe their timescales they have no idea when vans will arrive from supplier even if they tell you they do, then when it's late they just blame supplier even though it's them taking your money. I cancelled the last vehicle delivery altogether as at over three weeks late they still couldn't tell me when it was arriving. Absolutely useless go elsewhere where you might get better customer services and better price. Avoid! You have been warned!
2 April 2025
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
We have recently used Vanaways to…
We have recently used Vanaways to replace 7 fleet vans and we couldn't be happier.
We have received excellent customer service from start to finish and the process has been made as easy and stress-free as possible.
We have now taken delivery of all vehicles and they are better than we hoped for. Great price with the extra maintenance package we need.
I would also like to thank Lillie-Mae for all the aftercare she has provided. She has contacted me with regular updates on the delivery dates for each vehicle and was happy to call back for feedback after we received them. Very helpful and great customer service. Thank you!
8 April 2025
Unprompted review
Reply from Vanaways
Thank you so much for your wonderful review and for highlighting Lillie specifically! We're lucky to have such dedicated team members, and we're thrilled to hear that he made your experience with Vanaways even better.
Your kind words motivate us to keep delivering top-notch service. If you need anything else, don’t hesitate to reach out—we're always happy to help!
Best wishes,
The Vanaways Team
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Got there on the end !!!!
Weeks and weeks of phone calls and emails the whole process took far too long to organise and was extremely time consuming for all involved.
There seems to be a very poor communication between Vanaways and the supplier of the van.
Frustrating the transaction.
Also too many different people dealing with my case.
Although I’ve got to say that Vanaways staff who did deal with me where very polite and professional,
My beef is with the above mentioned supplier to Vanaways.
Incredibly awful service they give you and thus in turn to your customer.
Same thing goes for organising the transporting of the vehicle.
Absolutely abismal communication.
Seems nobody has the ability/authority to pick up a phone and organise anything.
Emails are days and days of turnaround. .
Great van great price
great staff at Vanaways 👌
But whole procurement process needs reworking, as way to cumbersome. And frustrating for the end of line customer.
Thanks
M. Brown
30 March 2025
Highly Recommend
Super easy from start to finish—honestly, smoother than my attempts at parallel parking. And the van? Absolute beauty!
Huge thanks to Theo for sourcing it. Not your usual “let me sell you everything on the lot” type—no pressure, no nonsense, just actually listening to what we wanted.
Massive shoutout to Beth, who handled the paperwork/admin like an absolute pro. Kept us updated the whole time—felt like VIP treatment, but without the overpriced champagne.
Highly recommend Vanaways! We’ll definitely be back for our next van… or vans… depending on how ambitious we’re feeling!
31 March 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Superb customer service from start to…
Superb customer service from start to finish. Great communication, great access to the vehicle I wanted and all completed in less than 2 weeks. Jake Wheelock was excellent, as were any other of the Vanaways representatives that I dealt with. Highly recommend.
27 March 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Bought two vans from Vanaways
Bought two vans from Vanaways, dealt with Jake Wheelock both times, he has always went above and beyond in making sure we get a great deal, he has now made 2 transactions very easy and even got me a better deal than we both thought possible, I would highly recommend Vanaways and ask for Jake if possible. Jake has found a customer for life in us as we've been treated perfectly both times and both delivery dates have been met.
Ashraful Haque has also called up to just confirm we received the van and had any issues or queries so this just shows the level of commitment from the company and its staff to make sure as a customer I have no unanswered queries. 2 really great members of the Vanaways team.
27 March 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
Millie
Millie, Ash, Steve and everyone else I worked with were efficient kind professional and an absolute joy to chat with during my experience with vanaways. I couldn't recommend you any more highly. Millie in particular made my days shine with her friendly demeanor and personal attention she gave me. Thanks Millie you're a superstar! 🌹❤️⚡from Alexandros
19 March 2025
Unprompted review
Reply from Vanaways
Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with Vanaways. Customer satisfaction is at the heart of what we do, and it's wonderful to know we hit the mark for you.
If you ever need anything else, feel free to reach out—we’re always here to help. Enjoy your journeys, and we look forward to serving you again in the future!
Best regards,
The Vanaways Team
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