Valyōu Furniture Reviews 

773
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Many buyers frequently mention that the furniture is extremely comfortable, highly stylish, and matches the online descriptions perfectly, making their living spaces feel truly cozy. Consumers are also very pleased with the fast shipping, quick assembly, and the smooth delivery process straight to their home doorsteps. Though some customers noted issues with long delivery wait times, broken bed frames, or lower product durability, these negative experiences were less common. A few people also mentioned receiving incorrect items, experiencing very hard cushions, or having trouble with customer support after completing their online purchases.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive quickly, look great, and... See more

Quality

Customers had positive experiences with quality, expressing general satisfaction with the sturdy build and... See more

Delivery service

Consumers find delivery service to be efficient, smooth, and impressively fast, with orders often arriving... See more

Customer service

People report positive experiences with customer service, noting that support teams are prompt, responsive,... See more

Order

Users describe positive interactions with order, noting that the ordering process is smooth and easy.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love this couch! It arrived much sooner than expected, and the shipping process was smooth from start to finish. Assembly was quick and easy, setup was a breeze. The couch itself is beaut... See more

Company replied

Rated 5 out of 5 stars

I had been looking for a couch for over a year and when I first went to Valyou’s website what I wanted was sold out. I called and sent an email asking for more details. I got a response via phone an... See more

Company replied

Rated 5 out of 5 stars

I recently ordered the charm nightstand (which had a 50% discount) to go with the king size charm bed frame I purchased a few years ago. I was surprised how quickly the item arrived (within 1 week) an... See more

Company replied

Rated 5 out of 5 stars

I have purchased furniture from Valyou before and am happy to share that the quality is still great. I was surprised to know that they are now under new ownership but I am glad that this new owner is... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store

Written by the company

We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers. The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.


Contact info

4.1

Great

TrustScore 4 out of 5

773 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(773)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Bought a TV Console

I purchased a TV console and had a wonderful experience. The product quality is excellent, and both the store staff and the delivery team were very courteous and professional. The delivery was punctual, and overall, their products and services are outstanding. I will definitely be a returning customer.

10 April 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We will ensure that your business with us will be treasured as always. Thank you, David, for your love and support!

Rated 5 out of 5 stars

'In-Stock' Accurate w Fast Delivery

Valyou made ordering fast and easy with their In-Stock notification on every product. Processing only took 2 days & confirmed date and time of delivery which was only 3 days apart (weekend mind you!). An entire sofa in 5 days to Socal with their own excellent & professional movers. I will 100% order again.

22 April 2024
Unprompted review
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Reply from Valyōu Furniture

Thank you for this amazing review, Brenden!

Rated 5 out of 5 stars

This is the absolute best investment I…

This is the absolute best investment I have made on furniture. I love that I can finally have something light colored anything with a German Shepherd fur baby. It was easy to assemble and completed the whole vibe I was going for!

18 April 2024
Unprompted review
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Reply from Valyōu Furniture

Delighted to hear this, Sherri. Thank you for being awesome!

Rated 4 out of 5 stars

Double check order if you go in person.

Enjoyed checking out a sofa in person before purchase. I decided on a gray one, told available in 3-5 days. Perfect. The next day I got a text about my beige sofa delivery. I called and apparently the order was inputted wrong and gray is on back order. I didn’t hear anything for a month and when I called was told they still hadn’t received the sofa. Ultimately it took about 6 weeks. Delivery was fine and within the two hour time frame provided for the day. The cardboard boxes are huge- I wish they would have broken them down or hauled them away. Sofa is comfy and low to the ground, which is what I wanted.

7 March 2024
Unprompted review
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Reply from Valyōu Furniture

Your feedback is well appreciated, Amara. Thank you for your patience, We know for sure that this is going to be worth your wait.

Rated 5 out of 5 stars

Cool store, great couch!

The couch was a great price and really nice. It was delivered within a couple days of ordering and was very easy to put together. Really cute store with lots of cute stuff. Love it!

3 April 2024
Unprompted review
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Reply from Valyōu Furniture

Thank you for sharing your experience and a snap of your new Eirik Sofa, Daniella. Your living room looks beautiful!

Rated 5 out of 5 stars

We loved our experience from Valyou!!!!

We loved our experience from Valyou. We had been eyeballing the Feathers couch online but wanted to sit on it in person before purchasing. We were greeted when we walked in and helped immediately. We easily found what we were looking for and we’re able to sit on the couch. The covers were on sale as well so we decided to purchase with the help of the associate, who was very kind and extremely helpful. We purchased and was told it would arrive by the upcoming week. It came 4 days later, our couch and covers. There was tracking on the delivery email so we could even see how many stops left before delivery. It was extremely easy to unbox and set up, then changing the covers (which are washable) was extremely easy and we pretty much got 2 couches instead of one just by getting a second cover set. We definitely plan on purchasing from Valyou Furniture again.

3 April 2024
Unprompted review
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Reply from Valyōu Furniture

It was a pleasure assisting you, Brett. Thank you for your love and support!

Rated 5 out of 5 stars

The perfect couch for me and my doggo

The perfect couch for me and my doggo. Valyou Sales agents were friendly and helpful. The installation was super simple, there was nothing to install, just put the two parts of the sofa together. Thank you!

8 April 2024
Unprompted review
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Reply from Valyōu Furniture

You brighten our day, Helen. Thank you for your glowing review!

Rated 5 out of 5 stars

Looks good and delivery

The furniture looks really nice and it was easy to put together. The excellent delivery guy put it together while I watched.

14 March 2024
Unprompted review
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Reply from Valyōu Furniture

Grateful for your support, Silvio!

Rated 4 out of 5 stars

I love my cute cozy couch

I love this couch so much. It’s the first sectional I’ve ever had, and it’s probably a bad thing that I fall asleep on it every night when I should have just gone to bed. I don’t wake up in pain when I do wake up, so that’s pretty telling when constantly falling asleep on the couch. The only issue is that I have to do the occasional fluffing workout to keep the cushions as cloudy as I like them, but that could also be a plus depending on how you want to look at it, and that’s why I would take a star away because the effort wouldn’t be for everyone. It looks great, makes my living room look cozy, cats love it and I’ve been so happy with my couch for the past year or so

6 April 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Thank you for your feedback, Kaylin! Delighted to hear that you love your new Feathers Sectional.

Rated 5 out of 5 stars

Excellent choices

Excellent choices. Love the two pieces
Muse Coffee table and end table.
They are beautiful.

22 March 2024
Unprompted review
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Reply from Valyōu Furniture

We look forward to a lasting business with you, Anita. A million thanks to this review.

Rated 4 out of 5 stars

I got the feather sectional for our new…

I got the feather sectional for our new apartment and am loving it so far. The fact is comes assembled in boxes and is modular was the biggest selling point for us. Super streamlined delivery and set up process. Great customer service!

Compared to other fabrics or high-end brands is not up to par but it's great bang for your buck!

18 March 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We appreciate your love and support, Daniel!

Rated 5 out of 5 stars

Great products and even better service!!

Although there was a technical issue at first delivery date, the delivery team and coordinator remained professional and ensured 2nd delivery attempt was successful and expeditious. The delivery team was efficient, effective, and courteous. Awesome team at Valyou!

25 March 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Thank you for your 5-star review!

Rated 1 out of 5 stars

Do NOT order from Valyou furniture…

Do NOT order from Valyou furniture under any circumstances. Save yourself the stress and time please. I ordered the feathers sectional since February and its now March and the tracking is saying I should receive my order my June. They keep pushing the tracking further out. I have been sitting on my floor no couch for the past one month because of these people. I have cancelled my order and I am sure i would have to fight them for my refund which i am ready for that

26 March 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We apologize for any inconvenience you've experienced. We've attempted to identify an order linked to your review, but unfortunately, we couldn't locate any relevant details. If you require assistance, please reach out to us directly so we can better understand your situation and provide the necessary support.

Rated 5 out of 5 stars

Three words I can to describe my…

Three words I can to describe my experience with Valyōu; stylish, easy, and comfortable!

It adds a great sense of style to my new apartment, the service was so easy and top-tier, and most of all it's comfortable. I can lounge all day.

19 March 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Phenomenal experience, Jordan! Thank you for sharing your feedback to all!

Rated 1 out of 5 stars

Sooo Uncomfortable. Feels like fake marketing

These couches has sooo many good reviews on their site but zero under three stars. I got the “feathers” couch. It is so uncomfortable. Not soft at all. I feel like I wasted a lot of money on something I need to replace. You can get a more comfortable sofa at a discount furniture store for less money unfortunately. I was so looking forward to it and thought it would be worth the month wait for delivery.

2 February 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We are sorry that the Feathers Sectional did not meet your standards, Lauren. This is surprising since we would not have a community of loyal customers if our furniture were not of high quality and unable to add value to them.

We've attempted to identify an order linked to your review, but unfortunately, we couldn't locate any relevant details. If you require assistance, please reach out to us directly so we can provide the necessary support.

Rated 5 out of 5 stars

Excellent service

Excellent service, modern look, decent price and efficient delivery!

7 March 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Thank you for doing business with us, M Vo.

Rated 5 out of 5 stars

Best experience purchasing a new couch

Best experience purchasing a new couch. Professional and friendly service. Delivery in 4 days. Delivery guys also helped me remove my old couch. Thank you Valyou Furniture

7 March 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

Thank you for your love and support.

Rated 5 out of 5 stars

Kakaako branch

Had a great experience at the Kakaako Shop! Very helpful team! Excited for my feathers sofa!

26 February 2024
Unprompted review
Valyōu Furniture logo

Reply from Valyōu Furniture

We look forward to your next visit, Y V

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