Valyōu Furniture Reviews 771

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the quality of the products, often noting that items like beds and sofas exceed expectations in terms of sturdiness and comfort. Many people also highlight the smooth ordering process and the efficiency of the delivery service, with some even receiving their items sooner than anticipated. Reviewers appreciate the stylish designs and the overall value for money. However, some customers also noted significant issues with product durability, with furniture collapsing or breaking within a short period. A few other people also felt that customer service was unhelpful in resolving these problems, leading to prolonged disputes and a lack of resolution for defective or undelivered items.

What people talk about most

Product

People report positive experiences with product, often praising the quality, durability, and aesthetic appeal... See more

Quality

Reviewers mention positive feedback about quality. Many customers are satisfied, highlighting the durability... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the fast shipping and... See more

Order

Customers consistently note positive experiences with their orders. Many reviewers found the ordering process... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many consumers praise the customer service team... See more

Based on these reviews

Rated 4 out of 5 stars

My experience was overall good. Quality of product is good, ordering experience easy. The only hiccup I had was a notification from the Shop app that my order was cancelled, which gave me a scare. The... See more

Company replied

Rated 4 out of 5 stars

The bed is better than I expected. It feels sturdy and the great quality. I wished the headboard came attached but cushiony nonetheless. Great bed!

Company replied

Rated 4 out of 5 stars

I got my sofa and it was exactly what i was expected! They even delivered it 2 weeks before! thanks

Company replied

Rated 5 out of 5 stars

I was able to make a purchase by chatting someone even though the website said the item was out of stock. It was a very smooth experience. Package arrived in good condition. Bed frame is good quality.... See more

Company replied


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store

Written by the company

We all love great furniture. The kind that catches your eye in catalogs, and makes million-dollar listings look the part. The thing is when it comes to getting your hands on this kind of furniture – the kind everyone loves to live with – you realize your local shop doesn’t stock it, it’s way overpriced, and takes 3 months to arrive. We started Valyōu to turn this all around. How? By making furniture that’s as inspired as it is cost-effective. We take cues from the latest trends and leading designers, partner with the most premium brands, and hire the most skilled furniture makers. The result? Quality furniture at really fair prices. It doesn’t sound too crazy from where we’re sitting.


Contact info

4.1

Great

TrustScore 4 out of 5

771 reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Excellent experience all around

Easy check out process, fast shipping, quality product, and great customer service reps when we decided to purchase a headboard after already having purchased just the base.

29 January 2026
Unprompted review
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Reply from Valyōu Furniture

That’s what we aim for. Thanks for sharing your experience!

Rated 5 out of 5 stars

“I’m very happy with this furniture…

“I’m very happy with this furniture cover. The material feels durable and well-made, and it fits my furniture perfectly. It’s easy to put on and stays in place without slipping. It protects well from dust and spills, and it looks great too. Definitely worth the price — I would buy it again and recommend it to others

27 January 2026
Unprompted review
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Reply from Valyōu Furniture

Glad the cover fits perfectly, stays in place, and does its job while still looking great. Thanks for the recommendation — we appreciate it!

Rated 4 out of 5 stars

The bed is better than I expected

The bed is better than I expected. It feels sturdy and the great quality. I wished the headboard came attached but cushiony nonetheless. Great bed!

18 January 2026
Unprompted review
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Reply from Valyōu Furniture

Happy the bed exceeded your expectations and feels solid and high quality. Appreciate the feedback on the headboard too — enjoy your new setup!

Rated 2 out of 5 stars

I purchased furniture from Valyou…

I purchased furniture from Valyou Furniture for three different properties with total orders exceeding $25000.
The purchases included over ten bed frames, sofas, dining tables and additional home accessories.
The website looks great the designs are nice and prices are always presented as discounted.
However the actual quality of the products is average at best and in some cases below average.
Within less than two years two Charm beds completely collapsed to the floor.
One dining table broke.
The sofas while still looking fine visually lost all structural support and now sink badly.
I recently contacted the company for help because several beds literally broke.
To my surprise Valyou Furniture refused to help stating that their warranty is only one year and my purchase was just two months outside the warranty period so they would not offer any support.
A piece of furniture meant for daily use especially at this price point offering only a one year warranty raises serious questions.
What does that say about the companys confidence in its own products.

Very disappointing experience.
Nice design but poor durability and disappointing customer service.

19 May 2025
Unprompted review
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Reply from Valyōu Furniture

We’re sorry to hear that you’re unhappy with the item after having it for several years. While we understand your frustration, please note that many factors can affect furniture over time while it’s in a customer’s possession.

Our team has already informed you of the warranty period and advised that you may still submit a claim for review in case the warranty team can make an exception. As of today, we haven’t received a warranty claim from you.

Please let us know if you’d like assistance submitting the claim.

Rated 5 out of 5 stars

Couch looks great

Couch looks great! Everything was as described and more. Shipping was fast and accurate. Handling was right into the house.

4 December 2025
Unprompted review
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Reply from Valyōu Furniture

Happy to hear everything matched (and exceeded) expectations and that delivery was smooth right to your home. Enjoy the new couch!

Rated 5 out of 5 stars

Amazing couch!

The couch is extremely comfortable, arrived on time, and looks very chic! Highly recommend

5 January 2026
Unprompted review
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Reply from Valyōu Furniture

Thanks so much for the recommendation — enjoy your couch!

Rated 5 out of 5 stars

Easy to build and looks great

The bed frame was easy for me to put together by myself and works great. I love the look and color of the wood. Valyou furniture was also very responsive when I had questions about my delivery and quickly solved all of my problems.

9 December 2025
Unprompted review
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Reply from Valyōu Furniture

Thanks for sharing your experience — enjoy your new bed frame!

Rated 5 out of 5 stars

I purchased The 5th Open Sectional from…

I purchased The 5th Open Sectional from Valyou in orange, and overall I’m really happy with it. The color is bold and vibrant—exactly what I was hoping for—and it instantly became the statement piece of my living room. The modern, open sectional design feels current and pairs well with a clean, minimalist space.

Comfort-wise, the sectional is solid. It’s supportive enough for everyday lounging, movie nights, and having guests over, though it’s not overly plush. The cushions hold their shape well, which I appreciate, and the overall build feels sturdy and thoughtfully designed.

That said, there are a few small things keeping it from a full 5 stars. The firmness may not be ideal for everyone who prefers a super-soft, sink-in feel, and the fabric—while beautiful—requires a bit of care to keep it looking pristine, especially in such a bright color.

Overall, The 5th Open Sectional is a great-looking, well-made piece that delivers on style and functionality. If you’re looking for a modern sectional with personality and don’t mind a slightly firmer seat, this is a great choice.

26 December 2025
Unprompted review
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Reply from Valyōu Furniture

We’re glad it’s been a great fit overall and hope it keeps serving you well for years to come!

Rated 5 out of 5 stars

Quality product & great customer service

I was able to make a purchase by chatting someone even though the website said the item was out of stock. It was a very smooth experience. Package arrived in good condition. Bed frame is good quality. Great customer service. I would recommend buying from Valyou.

24 November 2025
Unprompted review
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Reply from Valyōu Furniture

Love hearing that! So glad our team could help get that order through and make it a smooth experience. Happy to hear everything arrived in great shape and that you’re loving the bed frame. Thanks for the recommendation!

Rated 5 out of 5 stars

A hidden Gem

Reached out to the company beforehand with questions about the products. They were able to resolve all my questions. The Charm 2.0 bed frame and nightstands shipped within one week. They were very easy to assemble and so far I've been very pleased. One note is in the comparison video between the Charm and Thuma is the Charm makes a thunk sound. To date no sounds from the charm it has been very sturdy.

22 December 2025
Unprompted review
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Reply from Valyōu Furniture

So glad you reached out and that our team could help! Happy to hear everything shipped quickly, was easy to assemble, and has been solid and noise-free. Thanks for sharing your experience — enjoy your Charm 2.0 setup!

Rated 5 out of 5 stars

Valyou… and quality!!!

I have purchased furniture from Valyou before and am happy to share that the quality is still great. I was surprised to know that they are now under new ownership but I am glad that this new owner is still working hard to keep the quality alive.

12 December 2025
Unprompted review
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Reply from Valyōu Furniture

We really appreciate that — welcome back! It means a lot to hear that the quality is still hitting the mark, and we’re proud to keep raising the bar under new ownership. Thanks for the continued trust and support!

Rated 5 out of 5 stars

Great Service

The Valyou customer service has been prompt and very helpful. The new customer coupon was not working for me during checkout so I reached out to their support and they immediately sent me a working discount link. Delivery went smoothly with accurate tracking and the couch was exactly as described.

20 November 2025
Unprompted review
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Reply from Valyōu Furniture

Glad our team could quickly sort out the discount, and that delivery went smoothly. Enjoy your new couch — thanks for sharing your experience!

Rated 4 out of 5 stars

I got my sofa and it was exactly what i…

I got my sofa and it was exactly what i was expected! They even delivered it 2 weeks before! thanks

8 December 2025
Unprompted review
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Reply from Valyōu Furniture

Love that your sofa came exactly as expected — and even earlier than planned. Enjoy the new setup!

Rated 5 out of 5 stars

Make the Purchase!

I had been looking for a couch for over a year and when I first went to Valyou’s website what I wanted was sold out. I called and sent an email asking for more details. I got a response via phone and the person was incredibly helpful and informative. I made my purchase immediately after online. I also even got a follow up email response too. If what you see isn’t in stock, message them and they’ll check to see when it’s expected to be back in, don’t assume it’s never coming back.

The delivery was scheduled quickly and it arrived the day it was scheduled. Removing packaging was easy and the 5th closed sectional really is even MORE comfortable than it looks!

8 December 2025
Unprompted review
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Reply from Valyōu Furniture

Love this! So glad our team could help you find the couch you’d been searching for — and even happier it turned out to be more comfortable than expected. Thanks for shouting out the communication and smooth delivery. Enjoy your new sectional!

Rated 5 out of 5 stars

We had a great experience, would recommend

We had a great experience! Delivery was smooth, construction of setting up the couch was quick and easy.
The couch itself if very comfortable and fits my space very well!

7 December 2025
Unprompted review
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Reply from Valyōu Furniture

So happy to hear that! Smooth delivery, easy setup, and a comfy couch that fits your space perfectly — that’s the dream. Enjoy your new setup!

Rated 5 out of 5 stars

Great sofa

Items shopped fast. Arrived undamages and qualoty / comfort is excellent

8 November 2025
Unprompted review
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Reply from Valyōu Furniture

Enjoy your new pieces!

Rated 5 out of 5 stars

I absolutely love my new sectional from…

I absolutely love my new sectional from Valyou Furniture! The quality is outstanding, the design is modern yet cozy, and it fits perfectly in my living space. The ordering process was smooth, delivery was on time, and the customer service team was super helpful. I couldn’t be happier with my purchase—this sectional has completely elevated my home. Highly recommend Valyou Furniture to anyone looking for stylish and comfortable pieces!”

22 November 2025
Unprompted review
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Reply from Valyōu Furniture

So glad you’re loving your new sectional! 🙌 Appreciate the shoutout on the quality, delivery, and our team. Thanks for recommending us — enjoy the upgraded space!

Rated 5 out of 5 stars

improved quality

The new management has improved the quality of the furniture and thats a great thing since all the furniture is nice and affordable.

21 November 2025
Unprompted review
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Reply from Valyōu Furniture

We’re really proud of the improvements under new management, and it means a lot that you’re noticing the difference. Quality + affordability is exactly what we’re aiming for. Thanks for the shoutout!

Rated 5 out of 5 stars

Free shipping all the way to Alaska

Free shipping all the way to Alaska. Got back to me right away whenever I had questions about the order. New couch is very comfortable and I appreciate that the covers are all removable and washable.

18 November 2025
Unprompted review
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Reply from Valyōu Furniture

So glad everything made it all the way to Alaska with no stress. Happy to hear the couch is comfy and the washable covers are a win — total game-changer. Thanks for sharing!

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