Valuchi Reviews 

192
•
TrustScore 2.5 out of 5

2.4

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Rated 5 out of 5 stars

VALUCHI DATE MASTER is just Elegant, Classy and premier. Highlights- 1) Hands - hour and second indicator 2) Dial - Red colour, catchy with Date indicator , valuchi logo 3) Dial rings - w... See more

Company replied

Rated 1 out of 5 stars

Their customer service is the worst I've ever seen. Tried to cancel an order, they never responded and sent the watch instead of reading their emails. Tried to return the watch and they ignored my mes... See more

Rated 1 out of 5 stars

Be aware! These are overpriced dropship watches made in Shenzhen China and is of low quality and are not "Luxury" at all. Save your money and buy a watch of a respectable brand like Seiko, Orien... See more

Rated 2 out of 5 stars

Valuchi created a limited edition Qatar edition, I pre ordered it and then when it released I ordered immediately (07-14-2025). After 3 days I received an email about how it sold out. We’re about a we... See more

Company details

  1. Watch Store

Written by the company

We are on the mission to deliver high-end watched for down-to-earth prices.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

192 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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2.4

All reviews

(192)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Stylish and well-crafted

Stylish and well-crafted, my Valuchi watch exceeded expectations. It arrived in just 4 days, and the sleek design, comfortable fit, and reliable performance make it perfect for any occasion. A premium timepiece at an affordable price—highly recommended!

9 January 2025
Unprompted review
Rated 5 out of 5 stars

Nice support, delivered in time but not the best shipment updates i have to say!

Unfortunately I also ordered a watch but got no updates within the delivery process and still do not know when the watch arrives. I also wrote an email to the support team but got no answer. Do me a favor and don’t by a watch from valuchi. If my opinion changes about the review I will change it if I will get new updates on the watch. My order Nummer: 11764

Update, after writing to the valuchi support I have got an answer and 2 days later my watch arrived so very nice support!!

16 December 2024
Unprompted review
Valuchi logo

Reply from Valuchi

Dear Konoti,

I sincerely apologize for the lack of updates regarding your order. I understand how frustrating this must be, and I truly appreciate your patience.

Upon checking the tracking information, your order is currently in transit. You can track its progress here: https://jouw.postnl.nl/track-and-trace/3SLYNH7341792-AT-2540?language=en.

I’m also looking into the delay in communication from our support team and will ensure that you receive a response as soon as possible. We value your feedback and are working hard to resolve this.

If you have any further questions or need additional assistance, please don’t hesitate to reach out. We want to make things right for you.

Best regards,
The Valuchi Team

Rated 1 out of 5 stars

They havent send me the watch

I ordered a watch for €250 order number #55411on September 5th, and it has never been delivered. I’ve sent 3 direct messages and 7 emails to their customer service. At one point, they redirected me to DHL, who then sent me back to the company. Since then, I’ve received no responses at all.

This company has essentially stolen €250 from me. Horrible experience—don’t waste your money here!

5 September 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a blue moon phase…

I recently purchased a blue moon phase from these guys. I cover watch first. Normally I don't buy quartz I prefer the autos. But I thought I look and I am pleased I did. It's a beautiful watch. Really slim, it's weight is good, I like to know the watch is there. It's easy enough to set if you follow the guide included. How rare it is these days to get any manual at all.

Second part customer service.
After I purchased I had second thoughts. I contacted but had already shipped. They were great saying it's fine I can return if I still feel that way after it arrives.

I'm keeping the watch and thankyou for first class customer service.

7 November 2024
Unprompted review
Rated 5 out of 5 stars

I'm absolutely thrilled with my Valuchi…

I'm absolutely thrilled with my Valuchi watch! The moment I put it on, I knew I had made an excellent choice. The sleek design and premium quality are evident in every detail, from the sturdy strap to the precise timekeeping. It's not just a timepiece, but a statement piece that elevates my entire look.

17 October 2024
Unprompted review
Rated 1 out of 5 stars

There is no support

I bought the watch as a gift for my brother, but I haven’t received it. I contacted them via email, but got no response. I went to the website, and after a long wait, I managed to speak with a representative through live chat, who said they would resend the product or issue a refund. This was on September 11th, and I’ve received nothing since. I’ve sent live chat available on the website either. Order #55030

Update

They answered everything nicely, after much insistence they send an email saying that they were going to make the refund and that it could take 10 days, more than 14 days have passed and I haven't received anything, the support no longer works again, no one answers and it's a blind company.

11 September 2024
Unprompted review
Valuchi logo

Reply from Valuchi

Dear Hugo,

Thank you for reaching out to us. We understand your frustration, and we sincerely apologize for any inconvenience caused by this situation.

As confirmed previously, your refund has already been processed on our end. To assist you further, we’ve provided your credit card company with the ARN (Acquirer Reference Number) via email. This number helps them track the refunded transaction in their system.

If you haven’t received the funds yet, we recommend contacting your credit card company directly with the ARN we provided. They should be able to locate the transaction and provide you with an update on its status.

Should you have any other questions or need further assistance, please don’t hesitate to reach out. We are here to help.

Best regards,
Airyl Uarte
Valuchi

Rated 1 out of 5 stars

Order #55550

Order #55550: I placed an order and made a payment on 8/9/24. I have emailed them three times regarding the tracking number, but no one has responded. I am very disappointed with the service.
Where is my watch? If you are not able to deliver the watch, you should refund!

30 September 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love this watch!!

I absolutely love this watch!!!
The very first time I wore it, I received three separate compliments on it!!!
It was a good experience purchasing the watch.

I have already picked out my second Valuchi
watch…
-J Caruso, New Jersey

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Best Watch

Best Watch , very Nice , i have bought 3 so far and am super happy . Fast Delivery

13 September 2024
Unprompted review
Rated 5 out of 5 stars

Very nice watch

Very nice watch, very affordable for a first watch. Very friendly on Instagram after showing them my watch arrived. Would and have recommended to friends!

11 September 2024
Unprompted review
Valuchi logo

Reply from Valuchi

Hi Lewis,

Thank you so much for your kind words! We're thrilled to hear that you're enjoying your new watch and that you found it to be a great choice for your first timepiece. It’s also wonderful to know that you had a positive experience with us on Instagram.

We truly appreciate your recommendation and look forward to serving you and your friends again in the future. If you have any questions or need assistance, don’t hesitate to reach out!

Best regards,

The Valuchi Team

Rated 5 out of 5 stars

The watch looks very The watch looks very, very nice. I liked it and love it, and my friends also liked the new watch. Thank you.

The watch looks very, very nice. I liked it and love it, and my friends also liked the new watch. Thank you.

8 September 2024
Unprompted review
Valuchi logo

Reply from Valuchi

Hi Ali,

Thank you so much for your wonderful feedback! We’re thrilled to hear that you love your new watch and that your friends do too. It’s fantastic to know that our timepiece has made a positive impression.

If you need anything else or have any questions, feel free to reach out. We look forward to serving you again in the future!

Best wishes,
The Valuchi Team

Rated 5 out of 5 stars

Outstanding, affordable watches

The watch I purchased is fantastic quality and it is definitely a premium watch brand that is only going to do bigger and better things and dominate the affordable but luxury watch market very soon.

I had a problem with delivery (not Valuchis fault - DHLs fault) but as compensation I was sent a free signature watch worth over €150.

Customer service were extremely helpful and prompt with responses and I would highly recommend this company!

5 September 2024
Unprompted review
Rated 1 out of 5 stars

An absolut joke

An absoluto joke… already sent 4 mails to return my watch as I don’t like it and I want my money back and they don’t reply, also tried to contact them through the live chat and no response, the worst customer service ever

30 August 2024
Unprompted review
Valuchi logo

Reply from Valuchi

Hi Jorge,

We’re very sorry to hear about the difficulties you’ve faced with returning your watch and receiving a response from our customer service team. This is certainly not the experience we aim to provide.

We’ve reviewed your case and provided the return details to your email. Please check your inbox, including your spam/junk folder, for our response. If you’re still having trouble, please reply to the email with any additional questions or concerns, and we’ll prioritize resolving this issue as quickly as possible.

Thank you for your patience, and we apologize for any inconvenience this has caused.

Best regards,
The Valuchi Team

Rated 5 out of 5 stars

Fantastic brand i must say

Fantastic brand i must say, i own 3 of Valuchi watches and they all are outstanding. Never been this satisfied when it comes to watches.

26 August 2024
Unprompted review
Valuchi logo

Reply from Valuchi

Hi Imade,

Thank you so much for your fantastic review! We’re thrilled to hear that you’re so satisfied with your Valuchi watches and that you own three of them. Your kind words and continued support mean the world to us.

If there’s anything else we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you!

Best regards,
The Valuchi Team

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